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Overview
XMReality offers remote support software that provides real-time Augmented Reality (AR) guidance, helping teams troubleshoot and collaborate efficiently. While some users may need time to adapt to the AR interface, its intuitive visual tools and multi-device support make it a reliable choice for faster problem resolution.
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Starting Price
Custom
XMReality Specifications
Live Chat
CRM Integration
Analytics and Reporting
Escalation Management
What Is XMReality?
XMReality is an advanced remote visual assistance platform that empowers experts to guide frontline workers through complex tasks. By leveraging augmented reality tools such as hand overlays and real-time pointers, it instantly bridges the knowledge gap. The software features low-bandwidth optimization and AI-driven documentation, enabling businesses to reduce downtime and training costs while improving first-time fix rates across distributed operations.
XMReality Pricing
XMReality pricing starts at $42/user/month. This Basic plan includes unlimited calls, powerful guide tools, documentation with snapshots and notes, an online knowledge base, and a maximum of 5 users. Further pricing tiers of the software are as follows:
- Professional: $78/user/month
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
XMReality Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft Teams
- Microsoft Outlook
- Microsoft OneDrive
- Salesforce Service Cloud
Who Is XMReality For?
XMReality is ideal for a wide range of industries and service sectors, such as:
- Manufacturing
- Heating and cooling
- Renewable energy
- Housing and facility management
Is XMReality Right For You?
XMReality is ideal for industrial and housing sectors requiring precise remote guidance. Its proprietary hands overlay technology and low-bandwidth capabilities ensure operational efficiency where standard video fails. Recognized with the Housing Digital Innovation Award and the Auggie Award for Best in Show AR, it offers enterprise-grade scalability and ISO 27001 security. Trusted by global leaders like Nestlé and Heineken, this platform delivers compliant, secure knowledge transfer for mission-critical field operations.
Still unsure about XMReality? Contact us at (661) 384-7070 for further guidance.
XMReality Features
XMReality automatically generates full transcripts of each call while providing AI-powered summaries and topic extraction. This feature helps teams quickly review sessions, capture critical insights, and maintain organized records, improving knowledge retention, documentation accuracy, and overall efficiency in remote support operations.
The platform enables real-time pointers, annotations, and text labels during calls, allowing experts to highlight key areas and provide detailed guidance. Captured annotations seamlessly integrate into session documentation, enhancing clarity, reducing errors, and ensuring all team members follow instructions accurately and efficiently.
The software allows users to toggle between multiple cameras and manage several video feeds simultaneously. This feature ensures a complete view of tasks, supports comprehensive troubleshooting, and allows experts to observe intricate details, improving remote guidance and operational accuracy across complex environments.
XMReality provides experts full control of the call experience, guiding first-time users seamlessly through tasks. This feature simplifies complex procedures, reduces the learning curve, and ensures consistency in operations while enabling supervisors to monitor, adjust, and support remote workflows efficiently.
The platform allows teams to follow structured, step-by-step instructions based on standard operating procedures. This ensures tasks are performed consistently, reduces errors, improves documentation quality, and helps organizations maintain high-quality outcomes while training and supporting remote personnel effectively.
