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Overview
XMReality offers remote support software that provides real-time Augmented Reality (AR) guidance, helping teams troubleshoot and collaborate efficiently. While some users may need time to adapt to the AR interface, its intuitive visual tools and multi-device support make it a reliable choice for faster problem resolution.
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Starting Price
Custom
XMReality Specifications
- Live Chat
- CRM Integration
- Analytics and Reporting
- Escalation Management
What Is XMReality?
XMReality is an advanced remote visual assistance platform that empowers experts to guide frontline workers through complex tasks. By leveraging augmented reality tools such as hand overlays and real-time pointers, it instantly bridges the knowledge gap. The software features low-bandwidth optimization and AI-driven documentation, enabling businesses to reduce downtime and training costs while improving first-time fix rates across distributed operations.
XMReality Pricing
XMReality pricing starts at $42/user/month. This Basic plan includes unlimited calls, powerful guide tools, documentation with snapshots and notes, an online knowledge base, and a maximum of 5 users. Further pricing tiers of the software are as follows:
- Professional: $78/user/month
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
XMReality Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft Teams
- Microsoft Outlook
- Microsoft OneDrive
- Salesforce Service Cloud
Who Is XMReality For?
XMReality is ideal for a wide range of industries and service sectors, such as:
- Manufacturing
- Heating and cooling
- Renewable energy
- Housing and facility management
Is XMReality Right For You?
XMReality is ideal for industrial and housing sectors requiring precise remote guidance. Its proprietary hands overlay technology and low-bandwidth capabilities ensure operational efficiency where standard video fails. Recognized with the Housing Digital Innovation Award and the Auggie Award for Best in Show AR, it offers enterprise-grade scalability and ISO 27001 security. Trusted by global leaders like Nestlé and Heineken, this platform delivers compliant, secure knowledge transfer for mission-critical field operations.
Still unsure about XMReality? Contact us at (661) 384-7070 for further guidance.
XMReality Features
AI Transcribe
XMReality automatically generates full transcripts of each call while providing AI-powered summaries and topic extraction. This feature helps teams quickly review sessions, capture critical insights, and maintain organized records, improving knowledge retention, documentation accuracy, and overall efficiency in remote support operations.
Point And Annotate
The platform enables real-time pointers, annotations, and text labels during calls, allowing experts to highlight key areas and provide detailed guidance. Captured annotations seamlessly integrate into session documentation, enhancing clarity, reducing errors, and ensuring all team members follow instructions accurately and efficiently.
Multi-Camera
The software allows users to toggle between multiple cameras and manage several video feeds simultaneously. This feature ensures a complete view of tasks, supports comprehensive troubleshooting, and allows experts to observe intricate details, improving remote guidance and operational accuracy across complex environments.
Remote Control
XMReality provides experts full control of the call experience, guiding first-time users seamlessly through tasks. This feature simplifies complex procedures, reduces the learning curve, and ensures consistency in operations while enabling supervisors to monitor, adjust, and support remote workflows efficiently.
Step-By-Step Instructions
The platform allows teams to follow structured, step-by-step instructions based on standard operating procedures. This ensures tasks are performed consistently, reduces errors, improves documentation quality, and helps organizations maintain high-quality outcomes while training and supporting remote personnel effectively.
Pros And Cons of XMReality
Pros
Easy remote problem solving with intuitive guidance tools
Works across devices including smartphones, tablets, smart glasses
Generates automatic call transcripts, reports, and documentation
Cons
Cannot have multiple video streams active simultaneously in calls
Restrictive character limit in text chat during active calls
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Frequently Asked Questions
Does XMReality have a mobile app?
Yes, XMReality offers a dedicated mobile app for both iOS and Android.
Does XMReality offer an API?
Yes, XMReality offers an API.
What other apps does XMReality integrate with?
XMReality software integrates with Microsoft Teams, Salesforce Service Cloud, Microsoft OneDrive, and Microsoft Outlook.
What language does XMReality support?
XMReality is available primarily in English, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, and Swedish.
What types of pricing plans does XMReality offer?
XMReality pricing starts at $42/user/month. The Basic plan offers unlimited calls, powerful guide tools, documentation with snapshots and notes, an online knowledge base, and supports up to 5 users. The Professional plan is $78/user/month, while Enterprise pricing is available on request. Get a detailed XMReality cost breakdown to make an informed decision.
Who are the typical users of XMReality?
XMReality features are used by field service technicians, maintenance teams, industrial operators, housing and facility managers, and remote support specialists.
What level of support does XMReality offer?
XMReality offers support through phone and email, an online knowledge base, and a dedicated account manager.