Zammad Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
KD
Keith D.
Small-Business, N/A employees
5.0
“Smooth desk ticketing”
Pros
Managing support tickets has been much easier with this helpdesk solution. It connects well with tools like Slack, Microsoft 365 and webhooks and changing a ticket's status is simple thanks to the dropdown option. The system is user-friendly, includes plenty of features and the Slack integration is especially helpful.
Cons
At this point, I don't have any complaints. Everything has been working well for me.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10