Zendo Reviews

Pros

It's really fast and convenient and it genuinely helps with my workflow. The customer service is top-tier, honestly a 10/10. Also, the value for the money feels spot on, I'm getting the same value (or more) than what I pay.

Cons

The invoicing still isn't working perfectly at the moment. That said, they're actively improving it so it's already getting better.

Pros

Finally, there's a moderately powerful client portal that covers what I actually need. Navigation feels simple and customization is easy. The free tier is packed with features, far more than enough for a freelancer who wants to centralize communication, keep track of statuses and manage shared assets while starting out with a few clients (beginner to intermediate level works nicely). The web app also responds well on different screen sizes and oddly enough the Kanban board performs even better on mobile than I expected. I'm definitely recommending Zendo to colleagues.

Cons

There's a pretty big gap between the free tier and the first paid plan particularly if you want to pay monthly instead of annually. I get why the jump is steep, unlimited clients and avoiding the awkwardness of charging per client but I'd likely upgrade much sooner if the first paid pricing were lower. Since it stands, I'll probably keep using the perfectly functional Zendo-branded tier until I either onboard more clients or one of them commits to a bigger project.

Pros

Being able to start selling subscriptions right away is a huge plus and I also like how simple it is to set up a client portal for my customers. It's all set up in a way that gets things moving quickly without a lot of extra effort on my end.

Cons

One thing I'm hoping for, an option to embed reports from SERPWatcher directly into the client portal for my clients. I was told the team is working on it so I'm just waiting for that feature to land.

Pros

Zendo helped me set up a client portal for my marketing agency. My clients can log in to see all their requests and files in one place and they can also access other tools, like Looker Studio, directly inside the portal.

Cons

Everything is working for me right now but I'd be happy if they added a few more features in the future.

Pros

Using this software lets customers buy a service directly from a business's own website which makes the whole checkout flow feel really smooth for both sides.

Cons

There are a couple downsides but after I shared feedback on the software's Discord server, the team responded and fixed things pretty quickly.

Pros

It offers us with solid tools for handling leads, staying on top of them and keeping the communication going. You can interact with prospects and reach out to them through the platform which makes follow-ups feel more organized.

Cons

Their setup and implementation aren't easy, they can be pretty involved and require a decent amount of time before everything is running the way we want.

Pros

Zendo has turned into a full back-office setup for my Productised Service business. Launching a new service and onboarding a customer now takes minutes instead of dragging on for days. It also gives me a single, centralized place for all client communication which is honestly a huge time-saver. Whenever something comes up, the support team is quick to respond and I get updates as soon as possible. On top of that, the pricing feels very accessible regardless of company size.

Cons

The Zendo support team are responsive and should any issues arise, I can let them know and receive updates as soon as possible.

Pros

Every feature I've tried has worked smoothly and as expected and the Customer Support team has been genuinely helpful whenever I reached out. The whole experience feels well put together from start to finish.

Cons

I'm not seeing a ton of design options available, at least compared to what I expected.

Pros

Bringing new clients on board has become much more aligned and managing my client base is a lot simpler now. I'd definitely recommend giving it a try. It's simple to use and the white-label option is a huge advantage. The team is also always available to answer questions quickly and efficiently.

Cons

I haven't run into any real drawbacks. Like any newer technology there's always room for improvement but the team is receptive to feature requests and suggestions.

Pros

The biggest win with Zendo is how much time it saves me. Honestly, when an app is built around reducing time and effort for the user, it just feels like the most valuable kind of tool out there.

Cons

Nothing negative to add, my experience has been really positive so there's no real downside I can point out.