Atera Reviews

“Best asset monitoring & remote control

Pros

The asset monitoring is the best, giving me stats, alerts and remote control. Managing devices and sorting them by client is simple too. Plus the interface is clean, deployment was easy and it's really improved how I work.

Cons

You can only manage patches for third-party apps if they were installed through Atera and though the reports have all the needed data but their layout is not the most polished and I noticed the platform can also be a bit slow to load at times.

“Powerful automation!

Pros

Automated scripts are fantastic, they let us build commands for client computers and run them all at once for things like registry edits or startup scripts. Plus, the device view lists every single asset and filtering them by category or customer is incredibly easy.

Cons

The software can be slow to start as the main interface sometimes takes half a minute to appear and it does not display properly on iPad screens.

“Completely dependent on it!

Pros

Ever since I started using Atera, I have become completely dependent on it. What I love most is its simplicity. Even without deep IT knowledge, the interface is clear and easy to navigate. Setup is quick and user friendly too and managing my clients, their devices and support tickets is effortless.

Cons

From what I remember, my experience with it was just okay for a while but the update feature never seemed to work correctly.

“Great pricing with useful integrations

Pros

The per-technician pricing still works great for my small business. I was already shopping for a remote access tool when they integrated Splashtop SOS, so signing up for less than twenty dollars a month was perfect. I also appreciate that alerting now includes SMART status for hard drives another feature I'd been wanting. The script library comes in handy from time to time and Bitdefender GravityZone pricing is reasonable too, starting at $1.20 per endpoint, with solid upgrade options like MDR. Selling remote access to clients is a valuable feature, though the cost is still a bit high. The built-in CRM and ticketing system with automated triggers lets me schedule recurring tasks like quarterly reviews easily. The dashboard is user-friendly, putting key info front and center, and the mobile app is handy for updating tickets and logging time on the go.

Cons

The heavily promoted AI feature cannot even handle basic tasks like resetting a password, which is especially disappointing as it's an extra fee on top of the already steep $120 monthly price per technician. Their backup service, which charges by the gigabyte, becomes costly very quickly you can usually find a much better deal for your clients with a quick online search. It's also inconvenient that you cannot transfer a device from one organization to another. Having to pay extra for the Linux client is frustrating, especially since most tools for Linux are free. The mobile app is also a hassle because it requires constant re-authentication.

“Better than competitors

Pros

This suite is much more user-friendly than competing products. Training my new staff is a snap because the platform is so easy to find our way around.

Cons

Well I noticed that the patching for Windows can be a little unreliable sometimes, it does not always apply updates correctly which can lead to occasional problems, though it does not happen too frequently.

“simple to use

Pros

My favorite thing is how simple this product is to use. You can start importing your data immediately after setup.

Cons

Managing the inventory can be difficult. The controls are not very user friendly and they suggest using their pre-made spreadsheets for bulk imports. The problem is that every single field has to be filled in or the entire upload will fail.

“international billing is a major drawback

Pros

The interface was clear and pretty basic. Also onboarding several computers was mostly hassle-free and the network discovery tool performed well.

Cons

Getting billed in US Dollars was a major issue for us in the EU. We had to deal with not only poor exchange rates but also additional international bank charges.

“Easy to use with responsive connections

Pros

Atera platform was very easy to use. Connections to clients were responsive with no lag. The portal was also clean and adding new users or sites was an easy process.

Cons

Their customer support is not very responsive. They do not offer immediate on-demand connection help. Also onboarding clients who were not on our local network was challenging and the initial cost was too high for a small support business like ours.

“Simplified network security

Pros

This application made it much simpler to secure our entire network. Pushing updates to all the computers was also a smooth and hassle-free operation.

Cons

To be honest I could not find a single thing I did not like about the software.

“Got everything my business needs!

Pros

It provides everything my business needs to handle IT services professionally. I also like how it can grow with our needs and be tailored to them. Also automating routine jobs is a huge benefit and the remote access is both reliable and secure.

Cons

There is absolutely nothing about this tool that I dislike as it is absolutely fantastic.

“game-changer for remote support and efficiency

Pros

While I have not had a major incident yet, the remote access lets me fix client issues from anywhere. Also the ability to perform fast, independent repairs has saved us a lot of time and dramatically improved our IT support response speed.

Cons

A notable drawback is that the remote access can lag on certain networks. This makes it respond a bit slower to commands which breaks our workflow and is particularly problematic during urgent situations.

“Excellent for flexible, multi-client remote access

Pros

Atera's remote access allows us to assist multiple clients at the same time, no matter where they are located. This has increased our flexibility and strengthened client relationships as we can resolve issues instantly without needing an on-site visit.

Cons

The current ticketing system lacks some basic customization options, we need more versatile features to better manage our support requests and their priority levels.

“Real time alerting for problems

Pros

The real-time alerting feature means I get instant notifications about any problems within our IT infrastructure. This early warning system lets us address potential issues before they escalate, keeping our systems stable and reliable.

Cons

You cannot fine-tune some of the alert sensitivity levels enough which leads to getting either a flood of false alerts or almost none at all. So more flexible alert settings would make the notifications much more helpful and precise.

“Automation drastically reduces maintenance time

Pros

Automation tools have drastically reduced the time we spend on routine maintenance. By automating updates and system checks, our team can focus on more important projects which has significantly boosted our overall productivity.

Cons

Sometimes the mobile app does not sync up properly with the desktop version. This can lead to inconsistent data, affecting the accuracy of the information we get when we are working on the go.

“organized helpdesk ticketing

Pros

The ticketing system has centralized our helpdesk by gathering all client requests into one organized place. Automating the assignment of these tickets to technicians ensures that the most critical issues are always handled first.

Cons

There are not enough options for escalating high-priority tickets, making it tough to route critical cases to the right person. So I feel like having more flexible escalation rules would really improve how we handle major risks and urgent challenges.

“valuable live monitoring system

Pros

Personally, the live monitoring and alert system has been incredibly valuable for our daily IT operations, it allows us to spot problems as they happen which helps us prevent minor issues from turning into major downtime.

Cons

The reporting features could use more configuration options. Also the ability to build reports tailored to our specific business needs is somewhat limited, making it hard to create detailed analyses for future planning.