Atera Reviews

“catches and fixes problems proactively”

Pros

I think one of the biggest benefits of this software is how many problems it catches and fixes before anyone even opens a ticket. The AI agents respond to alerts automatically and IT Autopilot takes care of routine issues quietly behind the scenes. It makes the whole monitoring approach feel proactive instead of reactive which has noticeably reduced helpdesk noise. Because of that users hardly even notice when something would have caused a disruption before!

Cons

A few of the automations still need some fine tuning and I'd like clearer insight into why the AI makes certain decisions. Getting everything set up also required more planning than I originally expected so the rollout wasn't quite as simple as I thought it would be :/

“Good experience”

Pros

Something to note: during a critical render close to deadline, quick action matters when a lead animator's machine locks up. The solution? Definitely this software! It has a built in Splashtop remote access that works flawlessly! I can enter the workstation straight from the ticket with a single click, run a command line fix to stop a frozen background task and keep an eye on GPU temperatures without disturbing anything on the user's desktop.

Cons

Out of the box, the alert thresholds can be far too noisy for media production systems. Tools like Adobe Premiere and DaVinci Resolve naturally push CPU and RAM usage to the limit during exports so the default alerts tend to overreact.

“impressive automation”

Pros

Over time the software has steadily earned our trust when it comes to autonomous IT work! The AI agents consistently take care of routine fixes and IT Autopilot steps in decisively when action is needed. That level of automation has helped cut down on errors while the logs give us the visibility we need to see exactly what happened and why. Overall our confidence in the platform has grown little by little.

Cons

Confidence with it has come in stages since there are still a few exceptions that need human oversight. The initial setup also requires attention because the rules have to be defined carefully.

“Single click solution”

Pros

During a 500 person gala there's no room to wait 20 minutes when a registration laptop or POS terminal locks up. This tools integration with Splashtop remote access has been amazing! As soon as an event coordinator sends in an urgent ticket, I can hit a single button in the software's dashboard and immediately jump onto their screen from the main office.

Cons

Its technician mobile app gets the job done but it does feel somewhat outdated. When I'm away from my desk like out grabbing lunch and an emergency alert comes in that the central kitchen server is down, it takes more taps than it should to figure out the app, run a reboot script or pull up the command prompt.

“Great support”

Pros

Customer support has been consistently excellent!! Responses are quick, the help is efficient and the more personalized assistance has made the initial setup simple while also making daily use just as easy. Adding to that, downtime has been minimal which has made the overall experience very reliable!

Cons

Running a company with multiple sites I really don't like that there's no way to organize network connections by location. Everything gets lumped into one group and that makes reporting for inventory, patching and OS updates feel more difficult and less accurate than it should be.

“Makes things simple for me”

Pros

Getting to a specific client or device is really fast which makes it simple to update licensing, manage devices, adjust rules and handle other changes without wasting time.

Cons

It would help to have a full startup guide or handbook that walks through everything from the initial setup to troubleshooting issues. I'm also not pleased with the new AI pricing since the monthly cost increased by 33%. On top of that the interface feels a bit sluggish when moving around and the AI still doesn't seem ready for full integration. It probably would have been better to wait longer before building it into the software's interface.

“Enterprise-Grade IT Management Platform with AI”

Pros

* Easy implementation * Real AI(!) - Atera's product is autonomous and carries actions for us, unlike previous automations we used in the past. * Pricing * The service is great.

Cons

* The mobile app could use some work (but we don't really use it anyway).

“Great pricing with useful integrations”

Pros

The per-technician pricing still works great for my small business. I was already shopping for a remote access tool when they integrated Splashtop SOS, so signing up for less than twenty dollars a month was perfect. I also appreciate that alerting now includes SMART status for hard drives another feature I'd been wanting. The script library comes in handy from time to time and Bitdefender GravityZone pricing is reasonable too, starting at $1.20 per endpoint, with solid upgrade options like MDR. Selling remote access to clients is a valuable feature, though the cost is still a bit high. The built-in CRM and ticketing system with automated triggers lets me schedule recurring tasks like quarterly reviews easily. The dashboard is user-friendly, putting key info front and center, and the mobile app is handy for updating tickets and logging time on the go.

Cons

The heavily promoted AI feature cannot even handle basic tasks like resetting a password, which is especially disappointing as it's an extra fee on top of the already steep $120 monthly price per technician. Their backup service, which charges by the gigabyte, becomes costly very quickly you can usually find a much better deal for your clients with a quick online search. It's also inconvenient that you cannot transfer a device from one organization to another. Having to pay extra for the Linux client is frustrating, especially since most tools for Linux are free. The mobile app is also a hassle because it requires constant re-authentication.

“Better than competitors”

Pros

This suite is much more user-friendly than competing products. Training my new staff is a snap because the platform is so easy to find our way around.

Cons

Well I noticed that the patching for Windows can be a little unreliable sometimes, it does not always apply updates correctly which can lead to occasional problems, though it does not happen too frequently.

“simple to use”

Pros

My favorite thing is how simple this product is to use. You can start importing your data immediately after setup.

Cons

Managing the inventory can be difficult. The controls are not very user friendly and they suggest using their pre-made spreadsheets for bulk imports. The problem is that every single field has to be filled in or the entire upload will fail.

“Got everything my business needs!”

Pros

It provides everything my business needs to handle IT services professionally. I also like how it can grow with our needs and be tailored to them. Also automating routine jobs is a huge benefit and the remote access is both reliable and secure.

Cons

There is absolutely nothing about this tool that I dislike as it is absolutely fantastic.

“game-changer for remote support and efficiency”

Pros

While I have not had a major incident yet, the remote access lets me fix client issues from anywhere. Also the ability to perform fast, independent repairs has saved us a lot of time and dramatically improved our IT support response speed.

Cons

A notable drawback is that the remote access can lag on certain networks. This makes it respond a bit slower to commands which breaks our workflow and is particularly problematic during urgent situations.

“Excellent for flexible, multi-client remote access”

Pros

Atera's remote access allows us to assist multiple clients at the same time, no matter where they are located. This has increased our flexibility and strengthened client relationships as we can resolve issues instantly without needing an on-site visit.

Cons

The current ticketing system lacks some basic customization options, we need more versatile features to better manage our support requests and their priority levels.

“Real time alerting for problems”

Pros

The real-time alerting feature means I get instant notifications about any problems within our IT infrastructure. This early warning system lets us address potential issues before they escalate, keeping our systems stable and reliable.

Cons

You cannot fine-tune some of the alert sensitivity levels enough which leads to getting either a flood of false alerts or almost none at all. So more flexible alert settings would make the notifications much more helpful and precise.

“Automation drastically reduces maintenance time”

Pros

Automation tools have drastically reduced the time we spend on routine maintenance. By automating updates and system checks, our team can focus on more important projects which has significantly boosted our overall productivity.

Cons

Sometimes the mobile app does not sync up properly with the desktop version. This can lead to inconsistent data, affecting the accuracy of the information we get when we are working on the go.

“organized helpdesk ticketing”

Pros

The ticketing system has centralized our helpdesk by gathering all client requests into one organized place. Automating the assignment of these tickets to technicians ensures that the most critical issues are always handled first.

Cons

There are not enough options for escalating high-priority tickets, making it tough to route critical cases to the right person. So I feel like having more flexible escalation rules would really improve how we handle major risks and urgent challenges.

“valuable live monitoring system”

Pros

Personally, the live monitoring and alert system has been incredibly valuable for our daily IT operations, it allows us to spot problems as they happen which helps us prevent minor issues from turning into major downtime.

Cons

The reporting features could use more configuration options. Also the ability to build reports tailored to our specific business needs is somewhat limited, making it hard to create detailed analyses for future planning.