Cerulean Reviews

Pros

Getting alerts about potential issues has been really helpful and I appreciate that they follow up with me to confirm things as well. The dashboard is also a big plus since it puts everything in one place and makes it simple to look deeper into the details when needed.

Cons

The Cyber Risk Score screen still feels a bit confusing to me especially when it comes to the numbers and the explanations shown underneath them.

Pros

We mainly rely on it to log events to an external storage that our team can't tamper with which helps us meet NIST requirements. Since our organization is small and we don't have the staff setup for separation of duties, this is the best fit we've found.

Cons

Getting changes implemented is the frustrating part. Customer/engineering support moves slowly and it takes multiple follow-ups to get the requested updates in place. Because our main goal is simple event logging, we're not fully disappointed with the core purpose but to actually get the most out of the product, you need to be ready to spend time experimenting asking lots of questions, requesting improvements and staying on top of support until things are delivered.

Pros

The 24/7 Security Operations Center has been the most exciting part. Since our team both uses the platform and resells it, there's really no substitute for having real people monitoring your network during and after business hours. It's not just a comfort factor, it feels like a security requirement for both our clients and our own setup.

Cons

Switching from what was already familiar took a bit of courage at the start. A lot of companies in our space lean on well-known, big-brand solutions and making the leap to something newer felt a little daunting initially. Looking back though, choosing AgileBlue ended up being a smart move for us, mainly because we couldn't find the extra security features and pricing we needed in those alternatives.

Pros

It integrates with our setup in a way that feels simple and user-friendly which made the whole onboarding process painless.

Cons

Updating agent configurations can get a bit tricky when working alongside our software rollout tool, ConnectWise Automate.

Pros

Working with this team and their products for a number of years has been a real positive. The whole group have consistently been top notch in every respect, responsive, dependable and genuinely professional.

Cons

No major problems to report. Every once in a while, a minor tweak is needed but that's about it.

Pros

Working across 10-15 competitors of AgileBlue, it genuinely stands out as best-in-class. The dashboard is the strongest I've seen, their customer support is top-notch and the overall product feels way ahead of the rest.

Cons

There are a few times when integrations don't feel perfectly smooth right at the start but AgileBlue always follows through and fixes things until it works the way it should.

Pros

The software feels refreshingly simple which is a solid starting point. One feature that really stands out is the raw log, being able to inspect it helps me understand what's actually going on while I'm investigating an issue.

Cons

There isn't really any extra information you can pull up "on demand." Because of that, there aren't many actionable next steps I can run directly.

Pros

The whole setup feels very user-friendly and it consistently comes across as trusted and reliable. It also delivers the kind of protection you can count on, nothing flashy, just solid, true-and-tried performance that makes you feel confident using it.

Cons

Honestly, there wasn't anything we disliked the least. The software was perfectly acceptable overall.

Pros

My account manager has been incredibly helpful in getting everything set up and implemented. I also really appreciate that all of my FTC Safeguards solutions are handled under one roof so I can access what I need and manage it without jumping between multiple systems.

Cons

Working with several vendors at the same time can feel like a lot. The bright side is that I have a single point of contact who sticks with me throughout the whole process and helps keep everything moving in the right direction.

Pros

Alerts come in with a lot of detail and include the relevant logs so it's simple to pinpoint what happened and figure out next steps quickly.

Cons

The only real downside is the delay between an incident occurring and when the alert finally reaches us.