Cerulean

Pros

Getting alerts about potential issues has been really helpful and I appreciate that they follow up with me to confirm things as well. The dashboard is also a big plus since it puts everything in one place and makes it simple to look deeper into the details when needed.

Cons

The Cyber Risk Score screen still feels a bit confusing to me especially when it comes to the numbers and the explanations shown underneath them.

Pros

We mainly rely on it to log events to an external storage that our team can't tamper with which helps us meet NIST requirements. Since our organization is small and we don't have the staff setup for separation of duties, this is the best fit we've found.

Cons

Getting changes implemented is the frustrating part. Customer/engineering support moves slowly and it takes multiple follow-ups to get the requested updates in place. Because our main goal is simple event logging, we're not fully disappointed with the core purpose but to actually get the most out of the product, you need to be ready to spend time experimenting asking lots of questions, requesting improvements and staying on top of support until things are delivered.

Pros

The 24/7 Security Operations Center has been the most exciting part. Since our team both uses the platform and resells it, there's really no substitute for having real people monitoring your network during and after business hours. It's not just a comfort factor, it feels like a security requirement for both our clients and our own setup.

Cons

Switching from what was already familiar took a bit of courage at the start. A lot of companies in our space lean on well-known, big-brand solutions and making the leap to something newer felt a little daunting initially. Looking back though, choosing AgileBlue ended up being a smart move for us, mainly because we couldn't find the extra security features and pricing we needed in those alternatives.