DropSecure Reviews

Pros

It handled relatively secure file sharing well and worked reliably overall, even though a few convenience features were missing. For what I needed, it was perfectly fine.

Cons

Their so-called customer service is basically a bad joke.

Pros

The no-knowledge encryption is a huge plus. It gives me peace of mind knowing the files I share are protected and secure.

Cons

Clients could access documents more easily from their phones, which would be much better, because it's not very mobile friendly.

Pros

My clients don't have to sign up for an account or install anything, which is one of the best parts. They can just drag and drop, which makes the whole process really convenient.

Cons

Getting it integrated was hassle-free. One feature I'd still love to see is the option to schedule email reminders to send automatically after a set number of days when requesting documents. Even with that, it's still an awesome tool.

Pros

It's been very easy to use for collecting sensitive data.

Cons

At this point, I haven't come across anything that seems to need improvement.

Pros

After searching for a document-sharing tool, we needed something that would keep sensitive client information protected. Our clients send us confidential documents, so having a platform that feels secure while still being simple for everyone to use was really important.

Cons

We haven't been using it long enough yet to point out any problem areas for our team.

Pros

From the demo stage to signing up and even through chat, the customer service has been consistently pleasant, helpful, and very quick to respond.

Cons

Since there are no scheduled sessions, only videos, the training setup is the only downside. That said, the chat representative did an excellent job answering my questions.

Pros

Handling sensitive personal information means I need a reliable way to protect clients from identity theft. Being able to send them a secure upload link is extremely important, and Drop Secure does exactly that. It also lets me know as soon as my clients have uploaded their documents, which is really helpful.

Cons

One thing I was hoping for was the ability to rename documents, but that feature still isn't available.

Pros

Coming across DropSecure was great because using this product has been incredibly easy and the customer support has been among the best I've ever dealt with.

Cons

It would be nice to have a bit more control over notifications, but that feels like a small improvement rather than a major issue.

Pros

Being able to send large files securely has been a big plus.

Cons

The biggest limitation is the 20-file cap per send. We often need to share crime scene photos, and one case usually includes 75 to 100 images, so the recipient ends up getting 4 or 5 separate emails.

Pros

Using it day to day has been really effortless, which is something I've appreciated a lot.

Cons

After clicking a link from an email and opening the URL directly, getting back to a specific person's message can be a little frustrating. Aside from that, it's still very user-friendly.

Pros

Both the admin side and the user side of the web interface are very simple to navigate and use.

Cons

I'd love to see more integrations with other apps, but aside from that, I'm very happy with the software.

Pros

Having the Outlook email add-in was a big advantage for us, and getting it deployed was fairly easy. The support and development teams have also been very reliable. They're consistently responsive, helpful, and willing to listen when we share feedback or suggestions for product updates.

Cons

One thing I'd still like to see is the ability to attach large files directly from the email add-in.

Pros

Encrypted file sharing on GovCloud has been a big plus, and it's exactly what we needed.

Cons

I haven't run into any issues so far. Everything has been working really well.

Pros

People uploading their documents don't need to create an account first, which is incredibly convenient. Using it has been really easy, and our candidates can navigate everything without any trouble.

Cons

Everything has been excellent so far, and I haven't run into any downsides with this software yet.

Pros

DropSecure is really easy to use, and the whole experience feels very user-friendly.

Cons

Giving administrators visibility into how many times a file has been accessed and when it gets downloaded is one improvement I'd suggest.

Pros

Strong security matters a lot for my government customers, and this product delivers on that expectation.

Cons

Nothing to note for this review of the product.

Pros

Just getting started with it, and everything has been good so far. My first time using it was simple.

Cons

It's still too early for me to say. I honestly can't really answer these questions yet.

Pros

It's really helpful being able to request documents directly from clients through the software.

Cons

Transferring files straight from here into another software is still missing, and that's the one thing I'd want.

Pros

Sharing files can be a challenge when companies block file-sharing sites for security reasons, but DropSecure is available to most of the customers we work with. On top of that, the team behind it was both responsive and capable of making the adjustments we needed in a short amount of time.

Cons

Even though the platform met all security requirements, our company's IT security settings still ended up blocking the site.

Pros

This programme has been very easy to work with, and the security is a big plus. The end-to-end encryption gives added peace of mind, and it's also a very cost-effective option.

Cons

There really isn't much to complain about. It does exactly what it's supposed to do.