Jamf Now Reviews

“Simple setup

Pros

It's a simple product that doesn't require any training. You can easily set it up and configure everything yourself. Adding a new device via the web is simple and you can deploy apps directly from Apple Business Manager to your iPads remotely. If you need to change the Wi-Fi password, you just update it in Jamf Now and push it out to all the relevant devices at once. The dashboard gives you a complete overview of all your devices, showing their last connection time, current iOS version and model. You can also create blueprints for different types of devices.

Cons

The new price feels a bit high for what you get especially when you compare it to Jamf Pro which offers more features for a similar cost.

“good tool but initially complicated

Pros

It was an easy tool to set up and use!

Cons

there was a slight learning curve at the start but it got easier to use after spending some time with it.

“support is non existent now!

Pros

I liked that the platform was pretty user-friendly but the main reason I chose them was their support. They always answered the phone and a technician would help me right away.

Cons

Customer support basically doesn't exist for Jamf Now anymore. They don't answer the phone and have split up their teams so you get directed to Jamf Pro support. But when they answer, they can't help you because they don't handle Jamf Now. So you're pretty much on your own......

“Easy for basics

Pros

Jamf is easy to set up for some basic mobile device management.

Cons

It's very basic and lacks a lot of features which puts it at a disadvantage compared to other more fully-featured products.

“great overview

Pros

The best part is having a single overview of all our assets and being able to push OS updates in no time.

Cons

Some functions are a bit limited. It would be much more powerful if it were combined with Jamf Pro.

“Excellent control and management

Pros

We loved how we could control, manage and update software on all our devices which kept everything secure and up-to-date.

Cons

We've run into some limitations with Jamf Now that aren't an issue in the upgraded Jamf Pro. We think they could add more features to the Now version.

“a basic starter product

Pros

The most impactful feature is how easy it is to use and set up.

Cons

This isn't their flagship product but it's enough to get started with and it works for a small business or, in our case, for training purposes.

“Flexible settings

Pros

I like that it offers a ton of options and flexibility for setting restrictions.

Cons

If you use this with Apple Business Manager, the managed Apple IDs can be a real pain. Even if Jamf allows people to download apps, Apple sometimes overrides that. Also Jamf can be slow to sync at times. I also wish you could track phone locations without having to put them in lost mode.

“Great for deployment

Pros

We have many iPhones used by our employees. I love that I can deploy apps, manage settings and have their phones ready to go right out of the box.

Cons

I really wish there was a way to track iPhone locations.

“effortless to set up and manage

Pros

It was really easy to set up and manage over 60 devices even with no prior experience.

Cons

I've been using Jamf for over two years now and I haven't had any issues.

“quick, intuitive and perfect for mid-sized companies

Pros

What I like most about Jamf Now is how quick it is to make everyday changes. The interface is simple, intuitive and not cluttered. It works perfectly for a medium-sized company like ours.

Cons

Sometimes app installations can get stuck but it's easy to check which devices are having problems and just re-install the app to fix it.

“Easy management

Pros

It's very easy to use and manage devices. The quick overview lets me see what needs attention right away.

Cons

Nothing comes to mind. I haven't found anything I need that I can't do with it.

“really good blueprints

Pros

I love that once a blueprint is created, I can tweak it, apply it to devices and easily push apps to specific devices.

Cons

Unfortunately, I had trouble with my Apple push notification service and ended up having to start over from scratch. I'm still in the process of restoring over 100 devices.

“Easy inventory

Pros

It's very easy to use and manage your device inventory.

Cons

I can't think of any real downside to this software.

“excellent for remote device management

Pros

I like that I can keep all my field units organized. I can push apps to them when needed, see when a unit last checked in, change passwords, unlock devices or even disable a unit if necessary.

Cons

The yearly process of updating the tokens is a hassle. I wish it were more user-friendly since I'm not an IT person and have to re-learn how to do it every year. I'd love it if it were as simple as just clicking a button that says "nothing has changed from last year."

“Clear interface

Pros

You get a clear, immediate overview of everything without having to dig through menus, thanks to the intuitive user interface.

Cons

Annual license and connection renewals are a pain but I don't necessarily see that as Jamf's fault. I just wish the process was smoother.

“Simple and easy

Pros

It's simple to use and makes device management easy.

Cons

I can't see anything I don't like, everything is great so far.

“smooth enrollment

Pros

It was easy to integrate with our Device Enrollment Program for automatic enrollment. This helps ensure our iOS devices don't go missing or get locked.

Cons

I wish Apple had this kind of functionality built-in natively but since they don't, this is the best option available.

“Good management functions

Pros

I really like having the ability to manage devices effectively.

Cons

The connection with Apple is clear but it took me a good while to fully understand how the two systems work together.

“User-friendly after learning curve

Pros

This software is very user-friendly once you get the hang of it. I went from exploring MDM for Apple devices to deploying over 30 iPads in just two months.

Cons

There's a bit of a learning curve when you first start but their excellent support really helps keep you on track. It can feel intimidating worrying about messing up expensive devices but their FAQs and setup videos are absolutely indispensable.