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Overview
LogMeIn Resolve is a comprehensive Unified Endpoint Management (UEM) platform for IT teams and MSPs to manage and secure devices efficiently. Though occasional remote access inconsistencies affect usability, its AI-powered automation and patch management simplify operations. Overall, it delivers a leading all-in-one IT solution.
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Starting Price
Custom
LogMeIn Resolve Specifications
- Patch Management
- Anti-Virus And Anti-Malware
- Security Audits And Reporting
- Security Measure
What Is LogMeIn Resolve?
LogMeIn Resolve (formerly GoTo Resolve) is a cloud-based unified platform for modern IT operations, combining essential functions like remote monitoring and management (RMM), remote support, mobile device management (MDM), and helpdesk ticketing. It enables IT departments and Managed Service Providers (MSPs) to proactively secure and manage their endpoints. With AI-powered insights and automation features, it helps in detecting and resolving issues faster, transforming a reactive approach into proactive, strategic endpoint management.
LogMeIn Resolve Pricing
LogMeIn Resolve offers a flexible, tiered subscription model with two main categories:
IT Departments
- Starter: $29/month
- Growth: $55/month
- Advanced: $78/month
- Complete: $94/month
MSP plan
- MSP Launch: $31/month
- MSP Elevate: $57/month
- MSP Accelerate: $83/month
- MSP Dominate: $99/month
Disclaimer: The pricing is subject to change.
LogMeIn Resolve Integrations
The software supports integration with multiple systems and platforms, such as:
- ServiceNow
- Zendesk
- Microsoft Teams
Who Is LogMeIn Resolve For?
LogMeIn Resolve is ideal for a wide range of industries, including:
- Healthcare
- Financial services
- Higher education
- Manufacturing
- Professional services
- Managed service providers
Is LogMeIn Resolve Right For You?
If your organization, particularly an MSP or a growing IT department, needs an all-in-one solution that merges remote support with proactive device management, LogMeIn Resolve is an excellent fit. Its standout feature is the integration of practical AI, such as the AI-powered Virtual Technician, which automates complex tasks and scripting without needing advanced coding knowledge. This focus on intelligent automation and a zero-trust security framework makes it the best choice for streamlining IT workflows and ensuring fast, secure, and consistent endpoint resolution.
Still doubtful if LogMeIn Resolve software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
LogMeIn Resolve Features
Unified Endpoint Management (UEM)
LogMeIn Resolve provides a single, centralized platform that consolidates remote monitoring, support, and helpdesk ticketing. This approach allows IT teams to gain complete, comprehensive visibility into their endpoints, ensuring streamlined, efficient management of all devices from one unified console.
Managed Antivirus
Protect endpoints from malware and advanced threats through centralized antivirus management. This feature enables real-time threat detection, automated scans, and policy enforcement to ensure all connected devices remain secure and compliant without manual intervention.
Zero Trust Security
Enhance organizational protection with a zero-trust framework that verifies every access attempt. By enforcing identity-based authentication and continuous validation, it minimizes the risk of unauthorized access and strengthens endpoint and network security across environments.
Remote Access
Technicians can deliver flexible and non-disruptive IT support by securely accessing devices even when end-users are offline. This capability facilitates seamless execution of routine updates, maintenance, and issue resolution across Windows, Mac, and Android devices, individually or at scale.
Mobile Device Management (MDM)
Securely manage and enforce compliance across all company-owned and employee mobile devices via a simple, scalable MDM solution. This includes inventory management, remote locking, data security controls, and remote wipe, ensuring endpoint compliance wherever work is happening.
Integrated Patch Management
Ensure endpoint security and compliance by automating the critical management of OS and application updates. This proactive feature allows for scheduled deployments of patches, reducing security vulnerabilities and minimizing potential system downtime across the entire connected device fleet.
Pros And Cons of LogMeIn Resolve
Pros
Easy to use for agents and clients.
Smooth, lag-free remote-control performance
Efficient remote access improves support workflow
Reliable 24/7 customer support availability
Integrated ticketing enhances issue management efficiency
Cons
Higher cost than similar remote support tools
Slow performance during file transfers sometimes occurs
Technical glitches cause crashes and reduced reliability
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Frequently Asked Questions
Does LogMeIn Resolve software offer an API?
Yes, LogMeIn Resolve offers an API to facilitate integration with third-party applications. This API enables customization of how LogMeIn Resolve interacts with your existing support systems.
What language does LogMeIn Resolve software support?
The software primarily supports English. However, AI-powered features like the interactive assistant and enriched remote support sessions offer real-time language translation for both voice and text input.
Who are the typical users of LogMeIn Resolve software?
Typical users include internal IT departments of small and midsize businesses (SMBs) and professional Managed Service Providers (MSPs) seeking a unified solution for IT management, remote support, and monitoring. Key industries include Healthcare, Financial Services, Higher Education, Manufacturing, and Professional Services.
What other apps does LogMeIn Resolve software integrate with?
LogMeIn Resolve integrates with key IT and business tools, including Microsoft Teams, ServiceNow,and Zendesk.
What types of pricing plans does LogMeIn Resolve software offer?
LogMeIn Resolve provides a flexible, tiered subscription model tailored for both IT departments and managed service providers (MSPs). IT teams can choose from Starter ($29/month), Growth ($55/month), Advanced ($78/month), or Complete ($94/month) plans, while MSPs have options including MSP Launch ($31/month), MSP Elevate ($57/month), MSP Accelerate ($83/month), and MSP Dominate ($99/month). Reviewing the detailed LogMeIn Resolve price helps businesses select the plan that best meets their needs.
What level of support does LogMeIn Resolve software offer?
LogMeIn Resolve provides support via chat, email, and helpdesk assistance, ensuring users can get timely help for technical issues and remote support needs.
Does LogMeIn Resolve software have a mobile app?
Yes, LogMeIn Resolve offers mobile apps for both iOS and Android devices.