Total 18 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

83%

4

Stars

11%

3

Stars

0%

2

Stars

6%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T
Tony

Not Specified, 11-50 employees

Less than 6 months

5.0

Excellent encryption product

Pros

It's super easy for the recipient to open encrypted emails. On our side the software is simple and easy to use. Wee tried a lot of encryption services and this one is the best.

Cons

I dont have any major complaints, just a couple of things on my wish list. First SMS support is available only in the UK right now, and I did like to see it in the US. Second, adding a signature block for the online version would be helpful especially since we use Outlook 365 instead of the desktop version and there's no signature integration.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Steve

Finance, 1-10 employees

More than a year

5.0

Secure Email systems

Pros

My clients can send and receive sensitive data securely.

Cons

Occasionally clients are asked to create an account, which they prefer not to do and when they do it limits how much data they can send.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V
Vivienne

Finance, 1-10 employees

More than a year

5.0

Simple to use

Pros

This encryption service is fully secure and really simple to use.

Cons

It can be a bit of a problem to log in and set a password.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

S
Sarah

Insurance, 11-50 employees

More than a year

5.0

Great Product

Pros

I find the software really simple to use whether I am signing in, composing an email or even receiving one.

Cons

A bit annoying is that opening a Mailock email redirects me to a new portal. I understand the reasoning behind it but I just wanted to be honest about how I feel.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Richard

Financial Services, 11-50 employees

More than a year

4.0

Easy to use

Pros

For me the software is very easy to navigate and I have not faced any problems.

Cons

It would really help if the software could remember email addresses I have previously sent to so that Mailock could work in the background while I am using the Outlook site.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

J
Jake

Financial Services, 1-10 employees

More than a year

5.0

Great product

Pros

The system is accessible and it makes me feel safe and secure while using it.

Cons

No complaints here the software is very easy to use and has been good for my purposes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Martin

Financial Services, 1-10 employees

More than a year

5.0

This product is easy to use and a simple and effective way to send messages securely

Pros

This product feels uncomplicated to operate and make me confidence with its high level of security.

Cons

I genuinely do not dislike at all and I would recommend it to others without hesitation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Matthew

Financial Services, 11-50 employees

Less than 6 months

5.0

Cost effective tool that secures your emails

Pros

I find mailock incredibly helpful as it allows me to easily encrypt emails with attachments for my clients which makes it simple for them to access.

Cons

There is nothing major to complain about but it is slightly inconvenient to install the add-in on every device I use.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

M
Mark

Financial Services, 1-10 employees

More than a year

5.0

Easy email security

Pros

love how easy it is to navigate and how well it integrates with my existing email system.

Cons

Occasionally I find that it does not recognize Unipass although I have not experienced any issues overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kirsti

Financial Services, 1-10 employees

More than a year

5.0

Mailock is Easy

Pros

This product is easy for me and it is great for making sure that I send documents securely to my clients.

Cons

Nothing specific comes to mind since I have not encountered any issues so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Nigel

Financial Services, 1-10 employees

More than a year

5.0

Secure emails

Pros

It gives me peace of mind knowing that my emails to clients are transmitted securely.

Cons

Some clients seem hesitant about setting things up on their end to get started.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

P
Peter

Financial Services, 1-10 employees

More than a year

5.0

Mailock is good

Pros

I find it easy for both myself and my clients to use which allows us to share documents securely with one another.

Cons

A bit more training on the audit trail and how to access sent emails would be beneficial as I feel I could use some help there.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

P
Parimal

Financial Services, 11-50 employees

More than a year

5.0

i have been ejoying Mailock

Pros

This allows me to send and receive confidential information and documents from my clients while also sending them securely.

Cons

Sometimes it redirects me to a web browser and does not allow me to use the Outlook add-in to open emails.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Joshua

Computer & Network Security, 11-50 employees

More than a year

5.0

Easy simple and user friendly

Pros

I appreciate how easy it is to use and how simple it is for the end user to open encrypted emails.

Cons

Not anything I dislike about the software. It is quite simple to navigate and it just works well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mark

Financial Services, 1-10 employees

More than a year

5.0

it is pretty impressive

Pros

Since it is an outlook addon I do not have to switch between different solutions and I love the various client verification methods available such as password and SMS along with notifications for when an email is opened.

Cons

Some clients struggle with using it and I know that certain organizations have policies against opening encrypted emails for security reasons.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

P
Paddy

Financial Services, 1-10 employees

More than a year

4.0

Easier than other tools

Pros

It works well for me even though it is sometimes not favored by the recipient. As a service I am generally very happy with it and it remains easy enough for me to use.

Cons

The issue is not that the product is unappealing to the end user but rather that they have to deal with encryption requirements. This is clearly not the fault of Mailock itself which functions well.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

I
Isabella

Financial Services, 11-50 employees

Less than a year

5.0

Great system!

Pros

I find adding files and utilizing question and answer methods to unlock content along with requiring a mobile number to be very useful.

Cons

Unable to download the Outlook add-in when using outlook from a browser or on a mac is a bit of a problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Nicola

Financial Services, 101-500 employees

More than a year

2.0

Needs improved integration to Outlook

Pros

It works effectively for securely sending sensitive documents which I value greatly.

Cons

I have noticed that it can be slow and crashes the Outlook program regularly making it somewhat difficult to use.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

5

Functionality

4