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Reviews
Mailock Reviews
18 Review(s)
softwareOverall Rating
4.7
18 Review(s)
Rating Distribution
5
(15)
4
(2)
3
2
(1)
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
18 Review(s)
Rating Distribution
5
(15)
4
(2)
3
2
(1)
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Excellent encryption product
Excellent encryption product
Pros
It's super easy for the recipient to open encrypted emails. On our side the software is simple and easy to use. Wee tried a lot of encryption services and this one is the best.
Cons
I dont have any major complaints, just a couple of things on my wish list. First SMS support is available only in the UK right now, and I did like to see it in the US. Second, adding a signature block for the online version would be helpful especially since we use Outlook 365 instead of the desktop version and there's no signature integration.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Not Specified, 11-50 employees
Less than 6 months
August 2024
Secure Email systems
Secure Email systems
Pros
My clients can send and receive sensitive data securely.
Cons
Occasionally clients are asked to create an account, which they prefer not to do and when they do it limits how much data they can send.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve
Finance, 1-10 employees
More than a year
August 2023
Simple to use
Simple to use
Pros
This encryption service is fully secure and really simple to use.
Cons
It can be a bit of a problem to log in and set a password.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Vivienne
Finance, 1-10 employees
More than a year
August 2023
Great Product
Great Product
Pros
I find the software really simple to use whether I am signing in, composing an email or even receiving one.
Cons
A bit annoying is that opening a Mailock email redirects me to a new portal. I understand the reasoning behind it but I just wanted to be honest about how I feel.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Insurance, 11-50 employees
More than a year
August 2023
Easy to use
Easy to use
Pros
For me the software is very easy to navigate and I have not faced any problems.
Cons
It would really help if the software could remember email addresses I have previously sent to so that Mailock could work in the background while I am using the Outlook site.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Richard
Financial Services, 11-50 employees
More than a year
August 2023
Great product
Great product
Pros
The system is accessible and it makes me feel safe and secure while using it.
Cons
No complaints here the software is very easy to use and has been good for my purposes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jake
Financial Services, 1-10 employees
More than a year
August 2023
This product is easy to use and a simple and effective way to send messages securely
This product is easy to use and a simple and effective way to send messages securely
Pros
This product feels uncomplicated to operate and make me confidence with its high level of security.
Cons
I genuinely do not dislike at all and I would recommend it to others without hesitation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin
Financial Services, 1-10 employees
More than a year
August 2023
Cost effective tool that secures your emails
Cost effective tool that secures your emails
Pros
I find mailock incredibly helpful as it allows me to easily encrypt emails with attachments for my clients which makes it simple for them to access.
Cons
There is nothing major to complain about but it is slightly inconvenient to install the add-in on every device I use.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Matthew
Financial Services, 11-50 employees
Less than 6 months
August 2023
Easy email security
Easy email security
Pros
love how easy it is to navigate and how well it integrates with my existing email system.
Cons
Occasionally I find that it does not recognize Unipass although I have not experienced any issues overall.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Financial Services, 1-10 employees
More than a year
August 2023
Mailock is Easy
Mailock is Easy
Pros
This product is easy for me and it is great for making sure that I send documents securely to my clients.
Cons
Nothing specific comes to mind since I have not encountered any issues so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kirsti
Financial Services, 1-10 employees
More than a year
August 2023
Secure emails
Secure emails
Pros
It gives me peace of mind knowing that my emails to clients are transmitted securely.
Cons
Some clients seem hesitant about setting things up on their end to get started.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Nigel
Financial Services, 1-10 employees
More than a year
August 2023
Mailock is good
Mailock is good
Pros
I find it easy for both myself and my clients to use which allows us to share documents securely with one another.
Cons
A bit more training on the audit trail and how to access sent emails would be beneficial as I feel I could use some help there.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Peter
Financial Services, 1-10 employees
More than a year
August 2023
i have been ejoying Mailock
i have been ejoying Mailock
Pros
This allows me to send and receive confidential information and documents from my clients while also sending them securely.
Cons
Sometimes it redirects me to a web browser and does not allow me to use the Outlook add-in to open emails.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Parimal
Financial Services, 11-50 employees
More than a year
August 2023
Easy simple and user friendly
Easy simple and user friendly
Pros
I appreciate how easy it is to use and how simple it is for the end user to open encrypted emails.
Cons
Not anything I dislike about the software. It is quite simple to navigate and it just works well for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua
Computer & Network Security, 11-50 employees
More than a year
August 2023
it is pretty impressive
it is pretty impressive
Pros
Since it is an outlook addon I do not have to switch between different solutions and I love the various client verification methods available such as password and SMS along with notifications for when an email is opened.
Cons
Some clients struggle with using it and I know that certain organizations have policies against opening encrypted emails for security reasons.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Mark
Financial Services, 1-10 employees
More than a year
August 2023
Easier than other tools
Easier than other tools
Pros
It works well for me even though it is sometimes not favored by the recipient. As a service I am generally very happy with it and it remains easy enough for me to use.
Cons
The issue is not that the product is unappealing to the end user but rather that they have to deal with encryption requirements. This is clearly not the fault of Mailock itself which functions well.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Paddy
Financial Services, 1-10 employees
More than a year
August 2023
Great system!
Great system!
Pros
I find adding files and utilizing question and answer methods to unlock content along with requiring a mobile number to be very useful.
Cons
Unable to download the Outlook add-in when using outlook from a browser or on a mac is a bit of a problem.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Isabella
Financial Services, 11-50 employees
Less than a year
August 2023
Needs improved integration to Outlook
Needs improved integration to Outlook
Pros
It works effectively for securely sending sensitive documents which I value greatly.
Cons
I have noticed that it can be slow and crashes the Outlook program regularly making it somewhat difficult to use.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
Nicola
Financial Services, 101-500 employees
More than a year
August 2023
Filters
Sort by:
Excellent encryption product
Excellent encryption product
Pros
It's super easy for the recipient to open encrypted emails. On our side the software is simple and easy to use. Wee tried a lot of encryption services and this one is the best.
Cons
I dont have any major complaints, just a couple of things on my wish list. First SMS support is available only in the UK right now, and I did like to see it in the US. Second, adding a signature block for the online version would be helpful especially since we use Outlook 365 instead of the desktop version and there's no signature integration.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Not Specified, 11-50 employees
Less than 6 months
August 2024
Secure Email systems
Secure Email systems
Pros
My clients can send and receive sensitive data securely.
Cons
Occasionally clients are asked to create an account, which they prefer not to do and when they do it limits how much data they can send.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve
Finance, 1-10 employees
More than a year
August 2023
Simple to use
Simple to use
Pros
This encryption service is fully secure and really simple to use.
Cons
It can be a bit of a problem to log in and set a password.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Vivienne
Finance, 1-10 employees
More than a year
August 2023
Great Product
Great Product
Pros
I find the software really simple to use whether I am signing in, composing an email or even receiving one.
Cons
A bit annoying is that opening a Mailock email redirects me to a new portal. I understand the reasoning behind it but I just wanted to be honest about how I feel.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Insurance, 11-50 employees
More than a year
August 2023
Easy to use
Easy to use
Pros
For me the software is very easy to navigate and I have not faced any problems.
Cons
It would really help if the software could remember email addresses I have previously sent to so that Mailock could work in the background while I am using the Outlook site.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Richard
Financial Services, 11-50 employees
More than a year
August 2023
Great product
Great product
Pros
The system is accessible and it makes me feel safe and secure while using it.
Cons
No complaints here the software is very easy to use and has been good for my purposes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jake
Financial Services, 1-10 employees
More than a year
August 2023
This product is easy to use and a simple and effective way to send messages securely
This product is easy to use and a simple and effective way to send messages securely
Pros
This product feels uncomplicated to operate and make me confidence with its high level of security.
Cons
I genuinely do not dislike at all and I would recommend it to others without hesitation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin
Financial Services, 1-10 employees
More than a year
August 2023
Cost effective tool that secures your emails
Cost effective tool that secures your emails
Pros
I find mailock incredibly helpful as it allows me to easily encrypt emails with attachments for my clients which makes it simple for them to access.
Cons
There is nothing major to complain about but it is slightly inconvenient to install the add-in on every device I use.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Matthew
Financial Services, 11-50 employees
Less than 6 months
August 2023
Easy email security
Easy email security
Pros
love how easy it is to navigate and how well it integrates with my existing email system.
Cons
Occasionally I find that it does not recognize Unipass although I have not experienced any issues overall.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Financial Services, 1-10 employees
More than a year
August 2023
Mailock is Easy
Mailock is Easy
Pros
This product is easy for me and it is great for making sure that I send documents securely to my clients.
Cons
Nothing specific comes to mind since I have not encountered any issues so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kirsti
Financial Services, 1-10 employees
More than a year
August 2023
Secure emails
Secure emails
Pros
It gives me peace of mind knowing that my emails to clients are transmitted securely.
Cons
Some clients seem hesitant about setting things up on their end to get started.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Nigel
Financial Services, 1-10 employees
More than a year
August 2023
Mailock is good
Mailock is good
Pros
I find it easy for both myself and my clients to use which allows us to share documents securely with one another.
Cons
A bit more training on the audit trail and how to access sent emails would be beneficial as I feel I could use some help there.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Peter
Financial Services, 1-10 employees
More than a year
August 2023
i have been ejoying Mailock
i have been ejoying Mailock
Pros
This allows me to send and receive confidential information and documents from my clients while also sending them securely.
Cons
Sometimes it redirects me to a web browser and does not allow me to use the Outlook add-in to open emails.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Parimal
Financial Services, 11-50 employees
More than a year
August 2023
Easy simple and user friendly
Easy simple and user friendly
Pros
I appreciate how easy it is to use and how simple it is for the end user to open encrypted emails.
Cons
Not anything I dislike about the software. It is quite simple to navigate and it just works well for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua
Computer & Network Security, 11-50 employees
More than a year
August 2023
it is pretty impressive
it is pretty impressive
Pros
Since it is an outlook addon I do not have to switch between different solutions and I love the various client verification methods available such as password and SMS along with notifications for when an email is opened.
Cons
Some clients struggle with using it and I know that certain organizations have policies against opening encrypted emails for security reasons.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Mark
Financial Services, 1-10 employees
More than a year
August 2023
Easier than other tools
Easier than other tools
Pros
It works well for me even though it is sometimes not favored by the recipient. As a service I am generally very happy with it and it remains easy enough for me to use.
Cons
The issue is not that the product is unappealing to the end user but rather that they have to deal with encryption requirements. This is clearly not the fault of Mailock itself which functions well.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Paddy
Financial Services, 1-10 employees
More than a year
August 2023
Great system!
Great system!
Pros
I find adding files and utilizing question and answer methods to unlock content along with requiring a mobile number to be very useful.
Cons
Unable to download the Outlook add-in when using outlook from a browser or on a mac is a bit of a problem.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Isabella
Financial Services, 11-50 employees
Less than a year
August 2023
Needs improved integration to Outlook
Needs improved integration to Outlook
Pros
It works effectively for securely sending sensitive documents which I value greatly.
Cons
I have noticed that it can be slow and crashes the Outlook program regularly making it somewhat difficult to use.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
Nicola
Financial Services, 101-500 employees
More than a year
August 2023