Mental Health Care, 101-500 employees
Less than a year
“Fixes password reset headaches”
Pros
Password resets used to be one of our biggest headaches and this has done a really good job of fixing that. It lets users reset their own passwords remotely which has been very helpful and it also handles updating locally cached passwords on our Hybrid Joined devices. One feature that has been especially useful is that the software can establish its own VPN connection back to our on-prem server for that update and that makes the whole password reset process very smooth.
Cons
At this point I really haven't run into any negative issues to share.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Banking, 500+ employees
More than a year
“One password across platforms”
Pros
Being able to connect it with other platforms and use one password across all of them is a big advantage.
Cons
It is a powerful platform with a lot of valuable features. But if I had to mention any downside, it would be that it needs to be integrated with other platforms such as IBM.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 500+ employees
More than a year
“easy adoption and is secure”
Pros
Getting started was easy and users adopted it naturally. Plus it feels secure and simple to use.
Cons
I feel like the web interface could be improved a bit further.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Information Technology and Services, 51-100 employees
Less than a year
“pretty simple to setup”
Pros
Setting it up and running was very easy and using it every day has been just as simple. Overall it has been really valuable for our team especially because ADSelfService Plus has significantly cut down the number of account reset and unlock requests we used to handle.
Cons
The interface could use some improvement. Right now it feels a bit too basic to me and a more modern, dynamic design would make it better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Government Administration, 11-50 employees
Less than a year
“No positives constant problems”
Pros
There really are not any positives for me. I have not liked using this AD service because it keeps running into problems.
Cons
Every time I change a password or try to sign in, it is way too slow. On top of that it seems to have issues all the time.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2