
NINJIO AWARE Reviews
Total 41 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars83%
4
Stars15%
3
Stars0%
2
Stars0%
1
Stars2%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Rick J.
Mid Market, 51-100 employees
“Excellent training videos
Pros
The training videos are concise and effective at educating staff on cybersecurity basics. Implementation was simple and our team found the interface user-friendly from day one.
Cons
I wish they'd release training videos more frequently.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
George G.
Enterprise, 500+ employees
“Positive feedback from users
Pros
The content is concise and relevant, plus every end user gave us great feedback.
Cons
Reporting dashboards aren't as user-friendly as I'd like them to be
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Brian E.
Mid Market, 51-100 employees
“Engaging training
Pros
Training is delivered in such an engaging and digestible way. Honestly the best approach I've seen for this kind of content.
Cons
Backend isn't the most easiest to handle though support is quick to help when you get stuck.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Small Business, 11-50 employees
“Interesting short videos
Pros
Short videos keep things fun without dragging on and our team really likes watching them
Cons
I wish I could add new users with a future start date instead of having to wait until their actual first day. Right now, there's no way to set up someone ahead of time and you have to add them exactly when they begin working.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Timothy W.
Mid Market, 101-500 employees
“Videos are convenient to watch
Pros
The monthly updates on current cyber threats are spot-on for what our team needs. People are swamped with work and don't want to sit through long security training sessions but these 4-minute videos are short enough that everyone actually watches them. The content stays relevant and covers trending threats perfectly.
Cons
Would love if they release more awareness videos each month. While there's a good back catalog of previously released monthly content, even just 2 videos per month would give my users more exposure without feeling overwhelming to them.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Chontae M.
Mid Market, 101-500 employees
“Episodes based on recent incidents
Pros
Episodes are really short and enjoyable which makes it super easy for our team to actually absorb the material and start changing how they approach both work and personal situations. What I particularly appreciate is how the content is built around recent security incidents. It shows people exactly how these attacks unfold and what warning signs to watch for in our own environment. The leaderboard feature has been absolutely fantastic at keeping everyone motivated. Our employees have gotten into this friendly rivalry to see who can claim the top spot each episode. Plus whenever we need help, the support team gets back to us quickly with genuinely helpful customer service.
Cons
Training content management feels a bit more complicated now. The old system let me resend individual episodes to users when needed but that feature disappeared with this update. User engagement data was also much clearer and easier to interpret before.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Alex P.
Mid Market, 51-100 employees
“New platform is complicated
Pros
I was impressed with how high-quality the videos are when we first started using this platform. Managing everything through the system was simple and I noticed way more conversations about cybersecurity happening around our offices. Most users gave us positive feedback about it.
Cons
Management feels really complex ever since they switched to the new platform. We've also run into several problems with managed services and users keep getting random batches of extra videos or sometimes no videos at all.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jean K.
Small Business, 1-10 employees
“Solid reporting feature
Pros
The campaign and reporting features have really solid design.
Cons
The interface could use some work though everything else functions well enough.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
Mid Market, 51-100 employees
“No dislikes
Pros
I really enjoy how engaging and simple the presentation is.
Cons
I haven't come across anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zoreneri G.
Small Business, 11-50 employees
“Highly informative videos
Pros
The videos are both entertaining and educational. They've taught our team about internet safety, scams and hacker tactics we wouldn't have learned otherwise. The platform is user-friendly with just 1-2 videos monthly and simple setup.
Cons
The constant reminder emails about watching videos get pretty annoying. Otherwise, this is actually a solid product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kate K.
Mid Market, 51-100 employees
“Entertaining and educational
Pros
Their cybersecurity content is both engaging and informative making learning enjoyable while keeping things moving at a good pace.
Cons
There really aren't any major downsides I can think of from my experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid Market, 101-500 employees
“Great content
Pros
The content is really entertaining and keeps me laughing. There's some genuinely good stuff here.
Cons
Would love to see more frequent video updates, maybe twice monthly instead of just once.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Adam B.
Mid Market, 51-100 employees
“Popular at our workplace
Pros
I appreciate how engaging this training platform is. It's actually become the most popular one we use at work. The timing and length of sessions hit that sweet spot where security stays front-of-mind without feeling like a burden. Plus, the content stays current and manages to be entertaining too.
Cons
Really can't think of any negatives to mention here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid Market, 51-100 employees
“Doesn't take much time
Pros
Training only takes 3-4 minutes monthly and the episodes are actually entertaining and straight to the point so nobody can really claim they don't have time for it.
Cons
Sometimes the episodes feel a little too dramatic though I suppose that's probably intentional to grab viewers attention
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Small Business, 1-10 employees
“Valuable for our staff
Pros
Their training modules are brief and fun. We actually enjoy the quirky style. Each session only requires about 4 minutes monthly from our staff which is perfect. Multiple team members have personally told me how valuable they find these sessions.
Cons
The admin portal gives me headaches sometimes when I'm trying to manage things. The interface feels pretty outdated and could really use a refresh.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Joe C.
Mid Market, 101-500 employees
“Works great for us
Pros
It has been a game changer for our team. I'm constantly getting messages from users sharing suspicious emails they didn't click on and asking if links are legitimate which shows it's really working.
Cons
Nothing to complain about. Been using this for over 5 years and plan to keep my subscription going.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“Keeps our team informed about threats
Pros
The educational content really helps our team stay informed about current security threats. I appreciate how the animated episodes make learning engaging. They're short, easy to follow and get straight to the point. Plus, customer support has been fantastic whenever we've needed help.
Cons
The back office feels way too complicated and isn't user-friendly at all. I end up calling tech support alot though they're always quick to help.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Small Business, 1-10 employees
“Extensive library
Pros
I like the extensive training library they offer and there's plenty of educational content to pick from. The phishing simulations are particularly clever and do a great job testing how well our organization can handle cyber threats and maintain our security posture.
Cons
Admin interface feels a bit clunky.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Mid Market, 51-100 employees
“Lot of useful information
Pros
Video format strikes a perfect balance, short enough to keep attention but packed with useful information. My team actually looks forward to these breaks and they've become great conversation starters that lead to meaningful discussions. Everyone's been really positive about them so far.
Cons
The video content lacks variety. You end up hearing the same handful of "celebrity" voices repeatedly. It's a minor issue but honestly it's our main gripe with the platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ranjeet P.
Mid Market, 101-500 employees
“Training based on actual breaches
Pros
Great how it delivers awareness training based on actual corporate incidents and breaches. Makes the content feel much more relevant and practical.
Cons
Setting up new users and organizing them into groups through the admin dashboard feels pretty confusing.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9