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Overview

STORM by OTRS provides a structured platform for cybersecurity incident response, helping teams automate and manage threats according to certified standards. While its process-driven nature requires initial configuration to match workflows, its robust automation and BSI-compliant reporting make it a powerful tool for mature security operations.

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Starting Price
Custom

STORM Specifications

Security Measure

Threat Intelligence

Phishing Prevention

Security Audits And Reporting

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What Is STORM?

STORM by OTRS is a specialized software solution for managing cybersecurity incidents and meeting information security standards like ISO 27001. It functions as a central command center for Security Operations Centers (SOCs) and Computer Security Incident Response Teams (CSIRTs). The platform helps standardize responses to threats such as malware or phishing by using automated, predefined processes, ensuring fast, compliant, and auditable management of all security events.

STORM Pricing

STORM price varies depending on the unique needs of your business. Get custom STORM pricing that suits your business requirements and budget.

STORM Integrations

Information about third-party integrations has not been specified by the vendor. Book a STORM demo to explore the software in detail.

Who Is STORM For?

STORM is ideal for a wide range of security teams and regulated industries, including:

  • Security Operations Centers (SOCs)
  • Incident Response Teams (CSIRTs)
  • Information Security Officers (ISOs)
  • Financial services
  • Healthcare organizations
  • Government agencies

Is STORM Right For You?

If your organization needs to formalize its incident response processes and meet strict compliance requirements, STORM is the right fit. The software is certified by the German Federal Office for Information Security (BSI) for incident response, making it a standout choice for businesses operating under standards like ISO 27001. Its strength lies in transforming chaotic security events into structured, automated, and auditable workflows, ensuring nothing is overlooked during a crisis.

Still unsure about STORM? Contact us at (661) 384-7070 for further guidance.

STORM Features

STORM uses a powerful process engine to automate predefined security playbooks. When an incident is reported, it automatically triggers the correct workflow, assigns tasks, and escalates issues, ensuring a rapid and consistent response to threats every time.

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It provides a single, unified dashboard for managing all security incidents. This ‘single point of truth’ gives security teams complete visibility over ongoing events, assigned tasks, and communication, preventing information silos during a crisis.

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Every action, decision, and communication within STORM is securely logged, creating a complete, tamper-proof audit trail for each incident. This is crucial for post-incident analysis, compliance reporting, and demonstrating due diligence to auditors and regulators.

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The platform ensures all communication related to an incident is encrypted and handled within a secure, isolated environment. This prevents sensitive security information from leaking through standard channels like email and protects the integrity of the investigation.

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Pros And Cons of STORM

Pros

  • Automates security playbooks

  • Ensures compliant, auditable workflows

  • Centralizes incident management

Cons

  • Requires guidance with deployment as reported by some users

  • Some users may require guidance for report generation

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Frequently Asked Questions

STORM features are used by cybersecurity professionals, including SOC analysts, incident responders, security managers, and CISOs who are responsible for an organization's security posture.

STORM comes with enterprise-level support from OTRS, including access to security updates, expert technical assistance, and professional services for implementation and customization.

Yes, as part of the OTRS suite, STORM can be accessed via the OTRS mobile app.

Yes, STORM offers an API.

Information about third-party integrations has not been specified by the vendor.

STORM pricing is customized based on the organization's specific needs, including the number of agents and required service levels. Get a detailed STORM cost breakdown tailored to your specific requirements.

STORM software primarily supports English alongside 30 plus other languages.

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