WebTitan Reviews

“gets running instantly

Pros

I'm impressed by how quickly this gets up and running with almost no technical setup needed to keep everyone protected. The OTG client is a nice touch for covering remote workers and people traveling for business. Really feels like comprehensive DNS protection across the board.

Cons

I wish it supported smartphones and Linux devices better. Right now the OTG client doesn't cover Android, iOS or Linux systems which is a real limitation since most companies need protection across all those platforms.

“Excellent content filtering

Pros

The single sign-on authentication against Active Directory has been great for our needs, much better than what we've experienced with other major firewall vendors. Content filtering and web filtering perform excellently too. I really appreciate how clear the web interface is and TitanHQ support is responsive and helpful whenever we need assistance.

Cons

Occasionally it blocks legitimate websites by accident. Also, if you forget to restart the device regularly, storage fills up completely and locks you out of the web interface, we have to manually restart it when this happens.

“Brilliant customer service

Pros

Works perfectly once set up and I like not having to install anything on each computer separately. Customer service has been amazing too.

Cons

Setting it up with our existing network was a bit complicated at first.

“Amazing AD integration

Pros

The AD integration is fantastic. Once you set it up, you barely need to touch it again. Adding or removing items from the allowed and block lists couldn't be simpler. What really impressed me was being able to mass import lists from other tools which saved tons of time during setup.

Cons

The importing process for blocked sites tends to drag a bit. I'm also not thrilled with the WADA agent though I can live with it since the AD integration makes it worthwhile.

“Feels natural

Pros

The interface is logical and managing everything feels effortless.

Cons

The occasional technical hiccups are minor compared to all the advantages it offers.

“easy to manage

Pros

Setting up this tool was easy and managing everything feels simple. The user interface is really well-designed.

Cons

The guidelines could have been clearer.

“Location-based security policy templates needed

Pros

This cloud-based DNS protection doesn't bog down my endpoints at all. The deployment process not complicated.

Cons

Still missing location-based security policy templates as of 2021

“Flexible software

Pros

I can create access policies tailored to individual users and different groups. When combined with my router DNS settings and Active Directory server, it gives me extensive control. Since we have users ranging from 9 to 43 years old, the ability to customize and group simultaneously saves me oversight work while providing the flexibility to meet everyone's needs.

Cons

The setup process took longer than expected since the documentation wasn't entirely clear about specific system requirements.

“Balanced interface

Pros

The interface strikes a perfect balance between being powerful and flexible which I really appreciate. Being able to impersonate clients for support and troubleshooting makes my job so much easier. The On-The-Go agents are a wonderful addition and the AD integration options really make this tool stand out.

Cons

No major downsides. The OTG agents occasionally go offline but a quick service restart fixes it right away and it doesn't happen often. Support is solid though sometimes it takes a couple tries to get them to fully understand the issue. Once they do though, they're quick to sort things out.

“dependable tool

Pros

Easy to set it up and I've found it to be dependable. The filtering accuracy is spot-on and really helps me find exactly what I need without any problems.

Cons

Can't think of anything I dislike about it.

“Quick responses from the team

Pros

The customer service team was helpful throughout our setup process. Liam McCarty answered all our questions promptly and when he didn't have an immediate answer, he made sure to find one for us. Response times are consistently quick. I've been able to configure the settings exactly how I need them, giving me confidence that our team stays protected while browsing.

Cons

There are tons of features I haven't discovered yet and I'm not sure how to access them to maximize what this tool can offer.

“Helpful phone support

Pros

Simple to implement and when I needed help, the phone support team was really helpful and worked with me. Since we started using this, our web browsing has gotten much faster. I don't have to worry about maintenance either as everything gets updated automatically without me having to do anything.

Cons

Nothing major to complain about, everything functions well. The only thing I'd change is the pricing. It could be more affordable for what we're getting.

“Cheaper than other options

Pros

Installation was uncomplicated and I love that there's no need for agents or extra software on workstations. The setup mainly involves redirecting clients to use it for DNS lookup which keeps things simple. The portal is easy to handle and while the reporting isn't groundbreaking, it gets the job done. What really sold me was the price. It's significantly cheaper than other solutions we evaluated.

Cons

The filter doesn't always respect my whitelists though support usually helps me sort it out. I'd love more flexibility in reporting. Better filters and search options would make a huge difference. When a site gets blocked, it's not always clear which specific website triggered it. You have to dig into the reports to figure out if other sites were blocked at the same time especially when there are dependent websites involved that dont show up in the user's error message.

“Solid system overall!!

Pros

I found the implementation to be simple. It blocks exactly what I've set up and the safe search functionality works perfectly which is crucial for our school environment. Adding new customers takes just minutes and administrative tasks are quick to complete. Since we're using the Cloud version, there's no need to worry about managing the underlying infrastructure. Really solid solution overall.

Cons

Nothing really. Satisfied with it.

“Reasonable pricing

Pros

Setup is so convenient since it's DNS-based which let me configure and test everything on one machine before rolling it out across the network. The OTG client is handy for testing from anywhere too. Support responds quickly and they're really helpful plus you can't beat the pricing.

Cons

The lack of Azure AD integration and Azure webproxy image is disappointing. However, I have to give credit where it's due the support team and developers went above and beyond to help us set up a custom WebTitan proxy that works flawlessly.

“Issues get resolved quickly

Pros

Working with support has been great, no endless wait times or drawn-out sessions. Most issues get sorted out in around 20 minutes and the documentation walks you through everything step by step.

Cons

The whitelisted domains still get blocked unless I disable the entire category which is frustrating. Also when I make changes, it takes about 30 minutes for the provisioning to actually take effect.

“Keeps our students safe

Pros

Love how it filters internet access for anyone who connects to our network, whether through WiFi or ethernet. It's been great at keeping our students and visitors safe from harmful websites and phishing attempts.

Cons

Even with the size-based discount we received, this ended up being a significant unexpected expense that wasn't in our budget.

“Always ready to help

Pros

The shared desktop functionality is fantastic and whenever I run into problems, their support team jumps right in and gets things sorted out quickly.

Cons

It's not really a downside for me personally but this tool is definitely more complex than something like Cisco Umbrella though you do get way more customization options with that added complexity.

“Horrible onboarding experience

Pros

Manageable for our admin team to handle day-to-day tasks.

Cons

The partner onboarding was absolutely terrible. After we signed up, we were completely left hanging with no support. It's clear they don't care about their MSP partners at all.

“powerful reporting capabilities!

Pros

Setting it up was simple compared to other providers I've tried. The configuration process didn't give me any headaches and managing everything feels convenient. The reporting capabilities are absolutely outstanding, honestly can't imagine them being any better than this.

Cons

Support takes way too long to get back to you when you need help.