
Loom Software Reviews
Total 8 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars13%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Joe
Hospitality, 1-10 employees
More than a year
“Perfect tool for sharing ideas
Pros
The interface is pretty user friendly which makes it a great tool for both training and collaborating with coworkers. Plus sending a quick video walkthrough is so simple and efficient.
Cons
It does crash occasionally like it did for me tonight and that can be pretty frustrating, especially when you are recording longer videos.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Babatunde
Marketing and Advertising, 51-100 employees
Less than a year
“Must-have Chrome extension for creators
Pros
I really like that they keep my videos forever. I still have videos I recorded on Loom from four years ago and the fact that they have not been deleted is a huge plus for me.
Cons
Loom is great but I do not think the prices are worth it for those on a budget. I am not willing to pay $15 every month when I only record a couple of times a week.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
10
PAUL
Paper & Forest Products, 51-100 employees
Less than a year
“quite easy to use
Pros
The ability to edit videos directly within the app is simply amazing and I like the fact that it can also serve as a web hosting tool.
Cons
Well the free version really gave me a hard time. Everything seems set up to push you toward upgrading to the paid plan.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Hannah
Fund-Raising, 11-50 employees
More than a year
“If you are remote, it is a must-have
Pros
Loom has become a total time saver for SOPs and quick chats. Instead of jumping on a call or scheduling a Zoom meeting I can quickly and thoughtfully explain something at my own pace showing exactly what I mean. It has saved me so much time communicating with my team especially in a fully remote setup. It has become an essential tool for day to day work.
Cons
A few things I am not too fond of is running out of space on videos too quickly. Plus the videos automatically speed up and I just wish I could control that myself. Also it can get pretty glitchy sometimes.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Rome
Architecture & Planning, 1-10 employees
Less than a year
“An excellent choice for recording SOPs and presentations
Pros
With it I find it is so easy to record presentations or SOPs which makes the whole process smoother and faster.
Cons
They charge extra for additional features instead of including them in the paid plan which feels a bit off to me.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
8
Johanna
Staffing and Recruiting, 101-500 employees
More than a year
“Essential for sharing processes and information
Pros
Loom is hands down the easiest tool for screen recording and adding voiceovers. With just three clicks you can capture any process and the captions function is a nice bonus. Overall I absolutely love it.
Cons
Honestly I have got no complaints to share. It's been great.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Veronica
Marketing and Advertising, 11-50 employees
Less than a year
“A valuable tool for resolving user issues
Pros
It is simply amazing and accessible tool for creating short videos to troubleshoot issues and provide user support on our platform.
Cons
So far the tool has worked perfectly even on the free version as I don't have anything negative to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Madeleine
Design, 1-10 employees
Less than a year
“The top screen recording software!
Pros
Loom helps me create tutorials by recording my screen and it's so easy to download the rushes afterward.
Cons
I have not come across any downsides while using it. I'd definitely recommend it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10