Total 8 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

88%

4

Stars

13%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

J

Joe

Hospitality, 1-10 employees

More than a year

5.0
April 2025

Perfect tool for sharing ideas

Pros

The interface is pretty user friendly which makes it a great tool for both training and collaborating with coworkers. Plus sending a quick video walkthrough is so simple and efficient.

Cons

It does crash occasionally like it did for me tonight and that can be pretty frustrating, especially when you are recording longer videos.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

B

Babatunde

Marketing and Advertising, 51-100 employees

Less than a year

5.0
April 2025

Must-have Chrome extension for creators

Pros

I really like that they keep my videos forever. I still have videos I recorded on Loom from four years ago and the fact that they have not been deleted is a huge plus for me.

Cons

Loom is great but I do not think the prices are worth it for those on a budget. I am not willing to pay $15 every month when I only record a couple of times a week.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

10

P

PAUL

Paper & Forest Products, 51-100 employees

Less than a year

4.0
April 2025

quite easy to use

Pros

The ability to edit videos directly within the app is simply amazing and I like the fact that it can also serve as a web hosting tool.

Cons

Well the free version really gave me a hard time. Everything seems set up to push you toward upgrading to the paid plan.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

H

Hannah

Fund-Raising, 11-50 employees

More than a year

5.0
April 2025

If you are remote, it is a must-have

Pros

Loom has become a total time saver for SOPs and quick chats. Instead of jumping on a call or scheduling a Zoom meeting I can quickly and thoughtfully explain something at my own pace showing exactly what I mean. It has saved me so much time communicating with my team especially in a fully remote setup. It has become an essential tool for day to day work.

Cons

A few things I am not too fond of is running out of space on videos too quickly. Plus the videos automatically speed up and I just wish I could control that myself. Also it can get pretty glitchy sometimes.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

R

Rome

Architecture & Planning, 1-10 employees

Less than a year

5.0
April 2025

An excellent choice for recording SOPs and presentations

Pros

With it I find it is so easy to record presentations or SOPs which makes the whole process smoother and faster.

Cons

They charge extra for additional features instead of including them in the paid plan which feels a bit off to me.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

8

J

Johanna

Staffing and Recruiting, 101-500 employees

More than a year

5.0
April 2025

Essential for sharing processes and information

Pros

Loom is hands down the easiest tool for screen recording and adding voiceovers. With just three clicks you can capture any process and the captions function is a nice bonus. Overall I absolutely love it.

Cons

Honestly I have got no complaints to share. It's been great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Veronica

Marketing and Advertising, 11-50 employees

Less than a year

5.0
April 2025

A valuable tool for resolving user issues

Pros

It is simply amazing and accessible tool for creating short videos to troubleshoot issues and provide user support on our platform.

Cons

So far the tool has worked perfectly even on the free version as I don't have anything negative to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Madeleine

Design, 1-10 employees

Less than a year

5.0
April 2025

The top screen recording software!

Pros

Loom helps me create tutorials by recording my screen and it's so easy to download the rushes afterward.

Cons

I have not come across any downsides while using it. I'd definitely recommend it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10