Clariv

What Is Clariv?

Clariv is an AI-powered customer sentiment and reputation management platform for reputation intelligence and social media management. It monitors customer reviews from 80+ platforms and analyzes their sentiment, emotions, and topics. The platform tags reviews and messages by emotion and topic, including service quality, pricing, wait times, staff behavior, and product issues. It then identifies sentiment drops, location issues, and time-based patterns across thousands of reviews. The system analyzes these trends to predict sentiment shifts, churn risks, and emerging issues.

Clariv also provides an interface for creating, scheduling, and publishing social media content across 15+ platforms. The platform includes a smart calendar and team workflows for social media management. It combines review intelligence and social media management within a single dashboard.

What Is Clariv Best For?

Its standout feature is AI-powered review intelligence, which monitors customer reviews across 80+ platforms and analyzes sentiment and trends. Smart Alerts highlight sentiment changes and emerging issues across monitored sources, helping businesses identify important customer-feedback patterns faster without manually reviewing individual reviews.

How Much Does Clariv Cost?

Clariv pricing starts at $49/location/month for the Starter plan, which includes review management and sentiment analysis.

The price range below is an estimate for budgeting purposes only:

• Implementation And Onboarding: $300–$1,500 - Account configuration, review-source setup, social profile connections, and workflow configuration
• Integrations And Data Connections: $200–$1,500 - Connecting review platforms, social accounts, customer data sources, and other supported business systems
• Advanced Analytics And AI: $500–$2,500/year - Additional sentiment analysis, trend monitoring, predictive insights, and higher-volume feedback processing
• Multi-Location Management: $50–$200/additional location/month - Centralized review monitoring, sentiment tracking, social management, and benchmarking across additional business locations

Disclaimer: The pricing is subject to change.

Clariv Integrations

Clariv connects with the following platforms:

• Google
• Yelp
• App Store

How Does Clariv Work?

Here is how you can get started with the software after logging in:

• Access the main dashboard to manage reputation intelligence and social media activities
• Review customer feedback collected from supported platforms and examine sentiment, emotions, and topics
• Monitor sentiment patterns, sentiment drops, location issues, and time-based trends across reviews
• Check tagged reviews and messages to identify feedback related to service quality, pricing, wait times, staff behavior, and product issues
• Identify predicted sentiment shifts, churn risks, and emerging issues through trend analysis
• Create and schedule social media content using the social media management interface and smart calendar
• Coordinate social media activities through team workflows and track review intelligence and social media activities from the unified dashboard

Who Is Clariv For?

Clariv software serves a wide range of industries, including:

• Financial services
• Education
• Real estate
• Legal
• Restaurants
• Retail and e-commerce
• Healthcare and clinics

Clariv Use Cases

Based on Clariv’s financial services capabilities, the following scenarios show where the platform can support specific customer sentiment, compliance, and communication workflows:

Multi-Branch Financial Institutions Tracking Customer Complaints

A financial institution with multiple branches may receive complaints about fees, advisor behavior, account issues, and service quality across different channels. Smart Categorization groups this feedback by issue type, while Smart Alerts notify teams when complaints or negative sentiment increase for a specific branch, advisor, or product. This gives regional managers a clearer way to determine where customer-service problems require attention.

Schools Managing Rising Student And Parent Complaints

School administration teams may receive repeated questions and complaints about academics, faculty support, fees, housing, and campus services. Student-Parent Sentiment Analysis identifies the topics and emotions appearing across this feedback, allowing administrators to distinguish isolated comments from recurring concerns. Instant Alerts can then highlight rising complaints or unusual increases in discussion around specific issues.

Property Managers Responding To Maintenance-Related Resident Complaints

Property managers overseeing several communities may need to determine whether maintenance delays or move-in problems are isolated incidents or broader property-level issues. Clariv's sentiment analysis identifies feedback related to maintenance, move-in issues, noise, amenities, and other resident concerns, while its Smart Alerts highlight significant increases in negative sentiment. Managers can use these signals to compare affected communities and prioritize follow-up.

Retail Brands Identifying Product Issues Before They Affect Marketplace Ratings

E-commerce teams may receive scattered complaints about product quality, packaging, sizing, delivery delays, and checkout experiences across marketplaces and social channels. Clariv's Proactive Reputation Protection monitors sentiment across sources such as Amazon, Google, Yelp, Shopify, and social platforms to surface these issues as they emerge. Teams can then investigate recurring problems before they contribute to declining ratings or negative marketplace feedback.

Is Clariv Right For You?

Are you looking for a customer sentiment platform that brings reviews, messages, and social interactions into one workspace? Clariv helps businesses identify customer concerns early and manage digital communications across multiple channels.

Clariv supports PCI-DSS-compliant payment processing through its payment processing providers, alongside controlled data access and security safeguards.

The platform uses secure access controls and regular security monitoring to protect user information, while 100+ integrations support growing operations.

Still not sure if the software is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision regarding Clariv features and more.