FastSpring Reviews

Pros

Easy to use, both user and client side, easy to integrate, helpful UI

Cons

No cons they mostly a perfect company

Pros

Back when we used it a few years ago, it handled our payments correctly with no problems. That said, everything changed later on.

Cons

It used to process our payments but now it simply won't. When we email their support asking why, they don't provide any clear reason or explanation which makes it difficult to resolve.

Pros

Their pricing is relatively low but there honestly isn't much else to like, onboarding drags on and support feels nonexistent.

Cons

The tools are pretty primitive and the documentation is often out of date. Implementing everything requires deep coding and the worst part is what happened after we'd already been verified, about 2.5 years in, FastSpring suddenly shuts off our account one day even though they had verified us when we initially started. There were zero warnings and no requests for information. More than 10 days later, the account still hasn't been re-activated and it's causing major damage, angry existing customers, plus new customers calling because the site isn't working. Meanwhile, we're stuck while our "ticket" gets bounced around in IT purgatory. There are no support phone numbers and no real person to talk to, just a generic email and you're basically hoping for the best. Considering how much money they've taken from us, this level of handling is totally unacceptable.

Pros

PCI-DSS compliance happens to be crucial for our clients. FastSpring makes it very simple to keep our checkout pages compliant without any difficulty. Such a convenience!

Cons

The platform does a great job handling finance related challenges however it doesnt offer support for file hosting digital items. This is something I would like to see in the future.

Pros

I have not once been disappointed after purchasing several products through FastSpring. Satisfied with the experience!

Cons

Havent run into any problems so far.

Pros

The reporting is excellent and really simple to understand. Using the Sales report is especially convenient since it shows details about subscription payments. On top of that, the stats for failed payments and chargebacks are presented in a helpful, easy-to-find way which makes it simple to track what's going on.

Cons

No real downsides showed up for me, everything has felt practical and convenient to use during work.

Pros

tutorials are somewhat okay though they're packed with a lot of text and not much actual substance.

Cons

They advertise an item purchase but you initially receive the product along with an additional "free" item. The catch is that you have to cancel that free add-on, otherwise it turns into a paid charge after 14 days.

Pros

Having it all in one place is a big win, it brings together all the functions it includes which makes it a really powerful tool that you can get a lot of value from. It doesn't just handle payments, it also supports invoicing and several other helpful features so you can manage more of the process without juggling different services.

Cons

That said, mastering the platform took more effort than expected. Getting comfortable with it and really dominating how everything works felt rather heavy and tedious and the user interface could definitely be improved.

Pros

Using it for more than six years has made it one of those tools we rarely think about in day-to-day operations, it's solid, dependable and we genuinely haven't run into issues. It's also not something that feels overly complicated when you're getting started and the setup doesn't drag on. The testing features that come with it are all there and we've found them simple to use. Overall, it's a strong product with plenty of configuration options, plus it integrates well with other platforms.

Cons

If there's any downside, it's that there can be a learning curve at the start if you don't already have experience setting up subscription-style billing.

Pros

The digital product features are excellent and the range of payment processing options is one of the platform's biggest strengths

Cons

There isn't much I dislike about it. However I would like to see stronger support for physical products as I currently only use the platform for digital products.