FastSpring
Last Updated
Overview
FastSpring helps SaaS and digital product companies simplify global sales with intelligent payment routing and seamless tax compliance. Its automated system ensures higher transaction success and less customer frustration. If managing taxes and payments across borders feels overwhelming, FastSpring offers a smarter, easier way to scale without stress.
FastSpring Specifications
- Multi-channel Management
- SSL Security
- Order Management
- Promotions Management
What Is FastSpring?
FastSpring is a cloud-based e-commerce platform tailored specifically for Software as a Service (SaaS) companies and digital product businesses looking to simplify and scale their global sales operations. Designed to remove the complexity of selling digital goods across borders, it offers a full-stack solution that includes global payments, subscription billing, tax and compliance management, and localized customer experiences.
What Is FastSpring Best For?
The software stands out for its 'Intelligent Payment Routing' feature, which significantly improves payment success rates and customer satisfaction. It works by automatically routing the transaction through a payment gateway location in the same region, reducing latency and increasing the likelihood of approval.
If the initial attempt fails, the platform seamlessly retries the transaction through an alternate gateway, without any manual intervention from the user. This smart automation leads to fewer failed payments, fewer customer support tickets, and ultimately, more completed sales and revenue for your business.
FastSpring Pricing
FastSpring Integrations
The software integrates with various third-party applications and systems, including:
- MailChimp Software
- Ad Roll
- Google Analytics
- UpSellit
- Google AdWords
Who Is FastSpring For?
FastSpring is used by businesses across various industries and sectors, including:
- SaaS
- Gaming
- Software and technology
Is FastSpring Right For You?
FastSpring is ideal for digital products and SaaS companies looking to scale globally without getting bogged down in compliance, payment logistics, or complex tax laws. Its Merchant of Record (MoR) model, enterprise-grade security (including PCI DSS compliance), and GDPR-compliant data practices ensure that businesses stay protected and agile as they grow.
Its scalability makes it a fit for both early-stage startups and enterprise-grade companies looking to streamline their operations. Still wondering if FastSpring is the right choice for your business? Call us at (661) 384-7070 for personalized guidance from our experienced software consultants.
FastSpring Features
Subscription And Billing Management
With support for one-time purchases, recurring subscriptions, usage-based billing, and even free trials, FastSpring gives businesses the flexibility to monetize their software however they choose.
Global Payments Processing
FastSpring enables businesses to accept payments in over 20 currencies and through various payment methods, including credit/debit cards, PayPal, wire transfers, and more. This ensures customers worldwide can purchase software or digital products using their preferred payment method.
Tax And Compliance Handling
The software automatically calculates and collects taxes like VAT and sales tax for every transaction, depending on the customer's location. It also manages remittance to the appropriate tax authorities.
Localized Checkout Experience
The platform offers localized checkout flows that automatically display currency, language, and payment options based on the customer’s region. This leads to higher conversion rates and a better user experience.
Fraud Prevention
FastSpring includes advanced fraud detection algorithms and chargeback protection to keep transactions secure. With machine learning tools that evaluate transaction risk in real time, it ensures that fraudulent activities are minimized while maintaining a smooth user experience for legitimate buyers.
FastSpring Reviews
Total 10 reviews
3.4
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars40%
Share your experience
Content Marketing, 1-10 employees
More than a year
“My merchant account got terminated today out of nowhere”
Pros
Easy to use, both user and client side, easy to integrate, helpful UI
Cons
No cons they mostly a perfect company
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than 6 months
“Payments stopped without explanations”
Pros
Back when we used it a few years ago, it handled our payments correctly with no problems. That said, everything changed later on.
Cons
It used to process our payments but now it simply won't. When we email their support asking why, they don't provide any clear reason or explanation which makes it difficult to resolve.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
Hospital & Health Care, 11-50 employees
More than a year
“severe account issues”
Pros
Their pricing is relatively low but there honestly isn't much else to like, onboarding drags on and support feels nonexistent.
Cons
The tools are pretty primitive and the documentation is often out of date. Implementing everything requires deep coding and the worst part is what happened after we'd already been verified, about 2.5 years in, FastSpring suddenly shuts off our account one day even though they had verified us when we initially started. There were zero warnings and no requests for information. More than 10 days later, the account still hasn't been re-activated and it's causing major damage, angry existing customers, plus new customers calling because the site isn't working. Meanwhile, we're stuck while our "ticket" gets bounced around in IT purgatory. There are no support phone numbers and no real person to talk to, just a generic email and you're basically hoping for the best. Considering how much money they've taken from us, this level of handling is totally unacceptable.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Frequently Asked Questions
Does FastSpring offer an API?
Yes, it offers an API.
What language does FastSpring support?
The software supports multiple languages, including English, Russian, Dutch, Turkish, Arabic, and Danish, among others.
What other apps does FastSpring integrate with?
FastSpring integrates with various third-party apps and systems, such as MailChimp, WordPress, Impact, Google Analytics, and Zapier.
Does FastSpring offer a mobile app?
No, it doesn’t offer a mobile app.
What types of pricing plans does FastSpring offer?
The software offers customized pricing plans depending on the unique requirements of companies. Get in touch with us for a tailored FastSpring cost estimate.
Who are the typical users of FastSpring?
It is typically used by businesses operating in various industries and sectors, including software and technology, SaaS, and gaming.
What level of support does FastSpring offer?
FastSpring offers support through a ticket system.