Global Payments Reviews

“Froze our income for weeks

Pros

The login process was simple but after using their service for several weeks, we discovered that a significant amount of our money, $28,000 had never been deposited into our bank account.

Cons

Our income was frozen for three weeks because they failed to verify our bank details, sending $28,000 to the wrong account. After we finally recovered the funds and canceled, they had the nerve to charge us an early termination fee for their own massive error.

“Shockingly high service fees!

Pros

Well the customer support team was helpful and resolved the problems we faced. Plus they assisted us in fixing the bugs and other issues we found with the point of sale system.

Cons

The service fees were shockingly high and we did not get good value at all. I mean they were charging us nearly a thousand dollars every month for services we did not even need.

“Empty Promises and Terrible Service

Pros

Honestly there is not much I can praise. The sales representative made many promises about how the service would work for my business but in the end it was all just empty talk.

Cons

There are so many things I disliked. At first they highlighted all the benefits, so I signed up. Now there is no customer service to be found and the money from my sales is frozen. It is just constant waiting. What a terrible company, seriously.

“WORST EXPERIENCE!!!!

Pros

The company promised to set up both bank transfers (ACH) and credit card payments for us. When we canceled our service, they charged us a fee for ending the contract early. However I proved that they broke their promise first by not setting up the bank transfers. After I showed this, they gave us our money back.

Cons

They did not deliver on their promises and their customer service went from being very attentive to completely nonexistent right after our account was set up and the contract was signed.

“Better stay away!!

Pros

Our contract explicitly stated that our fees would average 2.65% of our monthly processing volume. However our account was overcharged by $3,739.52 for March, $3,778.97 for April and $2,392 for May. These excessive, unauthorized fees directly violate the rates promised to us by support team and represent a material breach of our agreement.

Cons

Stay away from them! They broke their contractual promises and surprised us with an overnight fee increase. This company operates without any moral compass and shows no concern for its clients needs.

“Unbelievable junk fee charges

Pros

The software connected with our point of sale system, which worked fine. Also it was pretty user-friendly. But unfortunately that's where the positive aspects end.

Cons

To be honest the number of junk fees is unbelievable. Our starting rate was acceptable but after a year it suddenly jumped to a much higher percentage plus over a dollar per transaction, plus risk fees, settlement fees, a PCI fee and a network fee. Our total deductions more than doubled in one month, which is devastating for a small business. Can you imagine our effective rate in the final month was over 7%. It was just insane.

“terrible service

Pros

Nothing. I just cannot recommend them. The only positive thing is that I was able to get out of the contract quickly.

Cons

The customer service is terrible. My representative never informed me that I'd be charged extra fees for no longer being a Commerzbank customer.

“Works with our point of sale

Pros

We love that the Global Payments integration works seamlessly with Revolution, allowing payments to post to our account automatically.

Cons

Occasionally when a patient pays online, we do not receive a notification which ends up causing confusion and messing up our records.

“Extremely high fees

Pros

The fees are extremely high and not transparent. I attempted to discuss this with a representative but the language barrier made it impossible to understand them.

Cons

One major issue is that the fees are outrageous. Plus the hidden charges feel deceptive and it honestly feels like we are being ripped off.

“excessive fees and no redeeming qualities

Pros

There is nothing positive to say about them. So just take my advice and choose a different provider.

Cons

The fees are excessive, nearly 12.3% in total. So I would not recommend this service to anyone.

“zero service

Pros

Their fraud prevention system is the best among the three payment platforms I have tried.

Cons

Zero customer service. When everything works, it is fine. But if you have any issue such as fraud, hacking or a setup problem, just remember there is NO ONE to help. Account managers do not answer calls or emails. It is a truly terrible service.

“Reliable technology but sudden price hikes

Pros

Personallly, I feel like the technology is very reliable as all systems automatically settle payments and provide seamless integration.

Cons

They frequently increase prices without warning, which means you have to threaten to cancel your subscription just to get a competitive rate

“Very poor and unhelpful support

Pros

There is very little I like about it such as fast delivery and very quick access to your funds.

Cons

The customer support is very poor. They sent me the wrong terminal, so I cannot even use it and I paid over $1,000 for it. I have called six times in a month and still have NO UPDATE from my representative. They are quick to sell but if you have a problem later, it is impossible to get help. The WORST terminal company EVER.

“made our workload heavier

Pros

I genuinely disliked everything about it. Yes it processes online payments but so do most of its competitors.

Cons

It never accomplished any of the tasks it was supposed to in order to save us time. It actually made our workload heavier and I was stuck paying completely outrageous fees for the privilege.

“Their advertised rates are a complete lie

Pros

The only thing I like is that payments successfully move from my website directly into my bank account.

Cons

We only use this company for online payments because they are the only ones that integrate with our software. They have a LONG list of ridiculous monthly and quarterly fees that make their advertised rate seem competitive. Our actual fee last month was 13.6% thanks to a new, insane infrastructure upgrade fee. So trust me and do not believe any claim that their rates are close to 5% or lower.

“impossible to cancel and fees keep rising

Pros

Its sign-up process is very simple

Cons

Their fees are not competitive and they gradually increase them while adding new charges. Canceling is an extremely difficult process. Even after many calls, they deliberately make it hard. I would say competitors like Squarespace are cheaper and do not make cancellation this challenging. And if you have an accent or need clarification, be prepared for rude service. A representative criticized my English and hung up when I asked for a translator.

“love the speed & simplicity

Pros

Its speed and simplicity help our team be much more productive.

Cons

The platform is very limited in its features compared to some other options available.

“Terrible platform

Pros

I have no positive feedback to offer.

Cons

They are terrible and essentially steal your money with their excessive fees.

“World class scam artists

Pros

They are nothing short of world-class scam artists.

Cons

The fees this company charges are unbelievable. I mean they have truly mastered the art of legally plundering and taking advantage of small businesses.

“Great integration but high pricing

Pros

Globalpayments integration with Chirotouch means we only have to enter data once.

Cons

Their pricing is a bit high and initially and their customer service was very difficult to deal with. Also we were not getting the promised rate but they eventually corrected it, which is why we have stayed.