Internet, 51-100 employees
Less than a year
“Nice experience using it”
Pros
The team assigned to our account handled everything with professionalism and efficiency. They always kept us in the loop and deliverables were completed right on schedule. And whenever something urgent came up, they clearly walked us through the next steps and the data provided was both accurate and valuable.
Cons
Honestly there is nothing we did not enjoy about working with it. We are excited to keep building on the partnership moving forward.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Insurance, 500+ employees
Less than a year
“Exceptional support team as they are always available”
Pros
Communication has been great and easy to follow. They reply quickly, stay on top of follow-ups and resolve all our issues fast. Also they take feedback seriously and use it to keep improving their service.
Cons
Grepsr's doing a great job. I have really been impressed with the updates and improvements they have rolled out recently. So no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
Less than a year
“Always delivers”
Pros
The account support team has been simply amazing and the technical work has stayed consistently high in quality. As we have pretty complex and unique requirements but they always stick to timelines and give us a heads up if anything needs rechecking which rarely happens. And any time something comes up, they are quick to respond and very open to fixing it.
Cons
No major complaints here. But since it is a little complex, we have occasionally spotted small issues during acceptance testing for the custom code they have built for us but they have always fixed things quickly and efficiently.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 1-10 employees
Less than 6 months
“Keeps our product catalog data in check”
Pros
Working with Grepsr has been smooth and professional so far. They pay close attention to the details, move fast and are flexible as per our shift needs which makes our job a lot easier. Plus they always aim to meet our requests and the communication is excellent too. Whenever we ask something they get back to us right away. Because of this we have been able to maintain a huge catalog with hundreds of thousands of products and keep it both accurate and up to date.
Cons
Nothing serious comes to mind. Every now and then we hit minor issues with product files but that is understandable given the size of the datasets we handle and they always resolve them fast.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Computer Hardware, 11-50 employees
More than a year
“Quite accurate with data”
Pros
Grepsr team really took the time to learn what kind of data we needed and built a solution specifically for us. And every time we receive the data it is complete and spot-on. Overall I find them reliable.
Cons
I think it would be really useful if the platform offered more self-serve tools like being able to tweak project settings or adjust data-cleaning flows on our own.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Automotive, 11-50 employees
Less than a year
“Love their support team”
Pros
They are very responsive and always willing to come up with solutions that help support our business goals.
Cons
Right now I do not have anything negative to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 1-10 employees
More than a year
“Top-rated tool”
Pros
I really like how fast and smooth it is to pull large volumes of data and we are talking thousands of rows in no time.
Cons
Our current report setup is pulling too many rows for all the sellers but we are already working on fine-tuning it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
More than a year
“Pretty simple to use”
Pros
Grepsr platform is easy to work with and any time there is a problem, they jump on it right away to get things sorted quickly for us.
Cons
Nothing specific stands out as a problem to me as everything has been working as expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10