Hello Retail Reviews

“The customer success team stands out

Pros

The thing that really makes this product stand out from others I have tried is the customer success team. They were incredibly helpful as we honestly could not have pulled this off without them. To be honest I cannot emphasize enough how skilled and proactive they have been throughout the whole process.

Cons

I really don't have any complaints as it does exactly what it's supposed to do.

“Outstanding support and solid ROI

Pros

We have started using Hello Retail's Product Recommendations and Search tools. The setup was simple and the support we have received has been outstanding. We are already noticing a solid return on investment.

Cons

A few parts of the backend can be a little confusing at first but the support team has been so helpful that it has not really been an issue.

“absolutely fantastic setup help

Pros

The folks at Hello Retail who helped us get everything set up and fine-tuned have been absolutely fantastic.

Cons

It would be great to have a few more specific features like a built-in newsletter tool. But I get why that's not their main focus!

“Love viewing search analytics

Pros

I love being able to view searches that didn't return results and see what the most popular searches are on our site. Also I like that I can add synonyms and set up redirects right in the search settings.

Cons

They have been a bit slow rolling out mobile search integration but overall, they are solid and their support is really good.

“strong results and honest advice

Pros

We recently started using Hello Retail's product recommendations and search engine. In a pretty short amount of time, we have already seen some really strong results. The installation and setup process went smoothly too as every question was met with honest advice and so far every issue has been resolved.

Cons

It felt a little expensive at first but since it is a fully managed service, it saves us so much time and hassle that it is definitely worth the cost in the long run.

“Integration handled perfectly

Pros

The integration with our existing system was handled perfectly and works incredibly smoothly. These kinds of features are absolutely essential as they are what make it possible to run a successful and professional online store.

Cons

Unfortunately we cannot integrate it into our app though that's probably due to the SaaS platform we use, not Hello Retail itself.

“It just works and you don't have to fuss

Pros

My favorite part about Hello Retail is that once it is up and running, it just works and you don't have to constantly fuss with it. We have been using them for years now and are really happy with how things are going.

Cons

Sometimes the different features can slow things down a bit like in Google's page speed tests. So it would be nice if they worked on optimizing loading times.

“amazing service, simple setup and affordable

Pros

The customer service is absolutely amazing, it was really simple to set up and it is way more affordable than other similar tools out there. Overall it is a total win.

Cons

Honestly I don't have anything negative to say.

“Delivered the conversion rates we hoped for

Pros

It is pretty reliable and gives really clear, helpful insights. Best of all it actually delivered the conversion rates we were hoping for. There was a bit of a learning curve at first but that is normal with any new tool. And once we customized it to fit our organization's specific needs, it became incredibly valuable. It was definitely worth the initial setup.

Cons

The post-conversion email only becomes active after the number of days you have set, I mean it is not immediate.

“easy to use with ongoing support

Pros

Hello Retail is easy for both our customers and our team to use and we have ongoing support from our dedicated specialist.

Cons

There are a few things we have not been able to implement on our site.