Last Updated
Overview
Intershop’s scalable, cloud-based B2B e-commerce platform empowers manufacturers and wholesalers to grow online revenue, strengthen customer loyalty, and accelerate time-to-market. With out-of-the-box features and a modular, headless architecture, Intershop supports global expansion and adapts easily to market changes. The solution includes PWA, commerce management, AI search and recommendations, PIM, OMS, analytics, and tailored B2B features like customer-specific pricing, shared carts, and organizational management. Trusted by brands like Dover, Miele, and KION, Intershop delivers seamless omnichannel experiences. Flexible billing models and proven results make it the ideal partner for digital success.
Intershop Specifications
- E-Commerce Platforms
- Order Management Software
- Inventory Management
- Customer Support
Pros And Cons of Intershop
Pros
A flexible platform that can adapt to businesses with unique needs
Enables customer self-service for account management
Easy to build and deploy new features on top of the platform
Cons
Documentation can lag behind new feature releases
No local development support for Mac M-series
Intershop Reviews
Total 3 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Verified User
Consulting, 11-50 employees
“Powerful and scalable B2B platform”
Pros
It is a cloud-based solution that lets you start small and scale as you grow. Plus it offers a wide variety of customizable features and I like that all its functionalities are available through APIs in Intershop.
Cons
The CMS is not the best available so I think it might be a good idea to pair Intershop with another headless CMS for better performance.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Baris C.
Marketing and Advertising, 11-50 employees
“Packed with great features”
Pros
I found it a versatile and future ready platform that excels with its comprehensive standard features particularly in the B2B sector. Also the integration of cutting-edge technologies like AI makes it a modern tool that boosts the competitive edge of businesses. And for marketing it provides a range of options including the ability to execute targeted customer communication and promotions directly within the platform.
Cons
Intershop user interface is not the most simple in some sections so it took me some time to get used to.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Remko P.
Mid Market, 51-100 employees
“Highly adaptable commerce platform”
Pros
The B2B features are fantastic and what stands out is how easily we can customize the standard functionality for any project. Plus we can easily adjust or add new features which is really impressive.
Cons
Functionality is not very flexible. Even if you do not use the CMS in a headless setup, it still operates through the back office. I feel like it would be much better if it were more modular allowing for easier customization and less rigid integration.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Intershop offer an API?
Yes, it offers an API.
Does Intershop offer a mobile app?
Intershop offers a Progressive Web App (PWA) instead of a traditional mobile app.
Who are the typical users of Intershop?
The software is typically used by companies across various industries and sectors, including retail, e-commerce, wholesale, and manufacturing.
What types of pricing plans does Intershop offer?
The vendor offers customized pricing plans based on a number of factors. These include Essential, Advanced, and Professional. Get in touch with us for a customized Intershop cost estimate.
What language does Intershop support?
The software supports multiple languages, including English, German, and French.
What level of support does Intershop offer?
Intershop offers multi-tiered support that includes a searchable knowledge base, product documentation, release notes, and technical support through a ticketing system. Users can also request changes such as user access, deployments, and configuration updates via the support portal.
What other apps does Intershop integrate with?
Intershop seamlessly integrates with SAP and other ERP, OMS, and PIM systems.


