Last Updated
Overview
Intershop’s scalable, cloud-based B2B e-commerce platform empowers manufacturers and wholesalers to grow online revenue, strengthen customer loyalty, and accelerate time-to-market. With out-of-the-box features and a modular, headless architecture, Intershop supports global expansion and adapts easily to market changes. The solution includes PWA, commerce management, AI search and recommendations, PIM, OMS, analytics, and tailored B2B features like customer-specific pricing, shared carts, and organizational management. Trusted by brands like Dover, Miele, and KION, Intershop delivers seamless omnichannel experiences. Flexible billing models and proven results make it the ideal partner for digital success.
Overall Rating
Based on 3 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Intershop Specifications
- E-Commerce Platforms
- Order Management Software
- Inventory Management
- Customer Support
What Is Intershop?
Intershop’s highly scalable cloud-based solutions empower businesses to significantly enhance their online presence, drive revenue growth and increase customer loyalty. Comprehensive out-of-the-box functionalities enable a quick go-to-market and to react flexibly to rapidly changing market conditions. The platform is ideal for high-performing businesses, such as manufacturers and wholesalers, whether they are local enterprises, seeking expansion into new markets or are already operating on a global scale. The headless modular solution stack comes with a Progressive Web App (PWA) and includes Commerce Management (Commerce), Search (and AI-based Recommendations), Integration Hub, Experience Management, Product Information Management (PIM), Order Management (OMS), Customer Engagement Center, and Business Intelligence (Analytics). Additionally, we provide tailored functionalities designed to optimize B2B e-commerce experiences, such as the display of customer-specific pricing and personalized dashboards, shared shopping carts and the management of users & organizational structures incl. budget rules and mechanism. Companies such as Dover Corporation, Miele, and KION North America use Intershop to provide seamless omnichannel commerce experiences, and achieve successful market expansion.
What Is Intershop Best For?
Intershop Commerce Platform is particularly well-suited for enterprise B2B companies looking for a cost-effective, industrial-strength B2B eCommerce solution with especially robust pricing, promotions, and search capability that can be customized for particularly complex scenarios.
Intershop Pricing
Intershop provides the following three pricing plans:
- Essential
- Advanced
- Professional
Disclaimer: The pricing is subject to change.
Intershop Integrations
Who Is Intershop For?
Intershop caters to businesses across a wide range of industries and sectors, including:
- Manufacturing
- Wholesale
- High performance Retail
Is Intershop Right For You?
Intershop is ideal for enterprises seeking a robust B2B e-commerce solution with advanced scalability, enterprise-grade security, and full compliance with global standards. It caters to businesses that struggle to maintain consistency across websites and marketplaces. The platform provides teams with control over all channels from a unified platform.
With headless architecture and global deployment capabilities, Intershop supports complex business models with ease. The platform holds ISO 27001 certification, demonstrating internationally recognized practices for managing information security and identifying risks.
Not sure if Intershop is the right fit for you? Contact our support staff at (661) 384-7070 for further assistance.
Pros And Cons of Intershop
Pros
A flexible platform that can adapt to businesses with unique needs
Enables customer self-service for account management
Easy to build and deploy new features on top of the platform
Cons
Documentation can lag behind new feature releases
No local development support for Mac M-series
Intershop Reviews
Total 3 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Consulting, 11-50 employees
“Powerful and scalable B2B platform”
Pros
It is a cloud-based solution that lets you start small and scale as you grow. Plus it offers a wide variety of customizable features and I like that all its functionalities are available through APIs in Intershop.
Cons
The CMS is not the best available so I think it might be a good idea to pair Intershop with another headless CMS for better performance.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Marketing and Advertising, 11-50 employees
“Packed with great features”
Pros
I found it a versatile and future ready platform that excels with its comprehensive standard features particularly in the B2B sector. Also the integration of cutting-edge technologies like AI makes it a modern tool that boosts the competitive edge of businesses. And for marketing it provides a range of options including the ability to execute targeted customer communication and promotions directly within the platform.
Cons
Intershop user interface is not the most simple in some sections so it took me some time to get used to.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mid Market, 51-100 employees
“Highly adaptable commerce platform”
Pros
The B2B features are fantastic and what stands out is how easily we can customize the standard functionality for any project. Plus we can easily adjust or add new features which is really impressive.
Cons
Functionality is not very flexible. Even if you do not use the CMS in a headless setup, it still operates through the back office. I feel like it would be much better if it were more modular allowing for easier customization and less rigid integration.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Intershop offer an API?
Yes, it offers an API.
Does Intershop offer a mobile app?
Intershop offers a Progressive Web App (PWA) instead of a traditional mobile app.
Who are the typical users of Intershop?
The software is typically used by companies across various industries and sectors, including retail, e-commerce, wholesale, and manufacturing.
What types of pricing plans does Intershop offer?
The vendor offers customized pricing plans based on a number of factors. These include Essential, Advanced, and Professional. Get in touch with us for a customized Intershop cost estimate.
What language does Intershop support?
The software supports multiple languages, including English, German, and French.
What level of support does Intershop offer?
Intershop offers multi-tiered support that includes a searchable knowledge base, product documentation, release notes, and technical support through a ticketing system. Users can also request changes such as user access, deployments, and configuration updates via the support portal.
What other apps does Intershop integrate with?
Intershop seamlessly integrates with SAP and other ERP, OMS, and PIM systems.
