Small Business, 11-50 employees
“System you can count on”
Pros
Loop keeps all the information we need for processing returns making the process smooth for customers, whether they are returning or exchanging items.
Cons
I wish there were more backend options for editing a return or exchange.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 11-50 employees
“Truly amazing”
Pros
After we started using Loop Returns our ticket volume dropped by 80%. As a small team handling returns on our own was becoming overwhelming and we are so relieved and happy that we have found it.
Cons
Well I hope that in the future it will allow multiple labels to be generated for orders with more than one shipment and the ability to purchase expedited shipping during the instant exchange process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“Pretty decent”
Pros
What I love most about using the Loop website is how thorough it is and how user-friendly it is.
Cons
So far I have not come across anything I dislike about using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Gave us the solution we needed”
Pros
Before we had Loop returns were complicated due to too many uncertainties. But it helped us simplify and streamline the entire process for the whole team.
Cons
Nothing at all as it is an excellent program and we will keep using it!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10