Last Updated
Overview
Loop Returns is ideal for e-commerce brands needing faster returns and intelligent exchanges. Its most valuable feature is the instant exchange system, which retains revenue and improves customer satisfaction. While international carrier support is somwhow limited, its automation, analytics, and tracking tools make it a strong fit for growing retailers.
Overall Rating
Based on 4 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Loop Returns Specifications
- E-Commerce Analytics Software
- E-Commerce Fraud Protection Software
- E-Commerce Tools
- Multi-Channel E-Commerce Software
What Is Loop Returns?
Loop Returns is an e-commerce platform that assists stores in securely managing their returns and exchanges. It lets customers easily request a return or exchange through a branded self-service portal. Moreover, the software counters your operational hurdles through meticulous tracking and automated workflows, as well as empowering you to retain revenue via intelligent exchanges. Being a centralized and all-encompassing platform, it is ideal for various direct-to-consumer brands and omnichannel retailers.
Loop Returns Pricing
Loop Returns price comprises of two pricing packages:
Loop Core
- Essential: $155/month
- Advanced: $272/month
- Enterprise: Custom Pricing
Order Tracking
- Starter: Starting from $99/month for 2,000 shipments/month
- Premium: Starting from $189/month for 2,000 shipments/month
- Plus: Custom Pricing
Disclaimer: The pricing is subject to change.
Loop Returns Integrations
The platform offers various third-party integrations which further help optimize workflows, including:
Who Is Loop Returns For?
The platform has been leveraged by multiple stores from varying industries, such as:
- Apparel
- Cosmetics
- Footwear
- Electronics
- Household
Is Loop Returns Right For You?
Are you looking for a unified returns management platform? If yes, then Loop Returns might just be the right fit as it is a fully integrated platform that simplifies your post-purchase processes. With detailed returns coverage models, fraud prevention tools, tracking insights, and automated exchange systems, Loop Returns brings clear value to both your customers and your team.
Loop Returns ensures complete data security and compliance as a SOC 2 certified company by following GDPR, CCPA, and other global regulations, with strong practices in place for data protection and privacy. The solution has been trusted and leveraged by various brands such as Mockingbird and SuitShop.
Still unsure whether Loop Returns is the right choice for your store? Contact us at (661) 384-7070 to talk to our customer support agent, who will guide you in making an informed decision.
Loop Returns Features
Instant Exchange System
Loop Returns features an instant exchange system that allows prompt exchanges and refunds, so shoppers don’t have to wait for the long and tedious return-to-exchange process. Expediting the process not only makes the shopper more confident, but also preserves revenue and reduces manual intervention – minimizing risks and errors.
Comprehensive Returns Management
The platform handles returns and exchanges for your team without any logistical hassle. Customers can start returns anytime through a self-service portal and quickly swap sizes or colors if needed. With advanced exchange tools, you can suggest similar in-stock products to help shoppers get what they want while keeping more revenue in your store.
Smart Analytics
Loop Analytics 2.0 gives full visibility into returns performance through accessible tools. The users can create custom dashboard views without needing technical skills, and schedule automated reports straight to their inbox. It also enables setting up alerts for key metrics for timely notifications. As a result, it becomes convenient to track revenue and spot performance trends.
Order Tracking
Loop Returns’ order tracking provides complete transparency into shipping activity. It alerts you to stalled, late, or returned shipments and lets you notify customers via email or SMS. Your team can also track orders by status, region, or carrier, and send data to a warehouse for deeper analysis. This makes it easier to resolve issues quickly and keep customers informed.
Pros And Cons of Loop Returns
Pros
The website is detailed and bundled with resources
Easy customization tools
Comprehensive instructions and tutorials
Cons
Limited carrier integrations for international returns
Limited customization options
Loop Returns Reviews
Total 4 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Small Business, 11-50 employees
“System you can count on”
Pros
Loop keeps all the information we need for processing returns making the process smooth for customers, whether they are returning or exchanging items.
Cons
I wish there were more backend options for editing a return or exchange.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 11-50 employees
“Truly amazing”
Pros
After we started using Loop Returns our ticket volume dropped by 80%. As a small team handling returns on our own was becoming overwhelming and we are so relieved and happy that we have found it.
Cons
Well I hope that in the future it will allow multiple labels to be generated for orders with more than one shipment and the ability to purchase expedited shipping during the instant exchange process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“Pretty decent”
Pros
What I love most about using the Loop website is how thorough it is and how user-friendly it is.
Cons
So far I have not come across anything I dislike about using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does Loop Returns support?
Loop Returns support translation in many languages such as Spanish, French, Dutch and German.
Does Loop Returns offer an API?
Yes, it does offer an API.
What other apps does Loop Returns integrate with?
It integrates with numerous platforms including ShipBob, Klaviyo, EasyPost, Ryder, and ShipHero.
Does Loop Returns have a mobile app?
No, Loop Returns does not offer mobile apps.
What types of pricing plans does Loop Returns offer?
Loop Returns offers two main pricing categories: Loop Core includes an Essential plan at $155/month, Advanced at $272/month, and a custom priced Enterprise plan. Order Tracking starts at $99/month for 2,000 shipments with the Starter plan, $189/month for Premium, and a custom priced Plus option. You can also request tailored Loop Returns cost based on your business needs.Disclaimer: The pricing is subject to change.
Who are the typical users of Loop Returns?
The platform has been used by different stores from different industries including apparel, footwear, electronics, cosmetics, and household items.
What level of support does Loop Returns offer?
Loop Returns software offers live chat support and a resource center.