ProShip Reviews

“Made for industry experts

Pros

The system is pretty fast and allows coding for nearly any business rule you can think of. This makes it an incredibly flexible and powerful shipping solution for us when using an on-premises server.

Cons

Well the development process takes quite a bit of time. However support for on-premises servers and coding is timely, though not all techs are familiar with the older code.

“Works fine

Pros

I had a great time collaborating with the ProShip team and being part of the group during the software implementation process.

Cons

One thing I have noticed is that the cost is quite high for a small business. But still it's worth the investment.

“Keep your expectations low

Pros

When it works it handles everything in the shipping department well and efficiently for us. But when it works!

Cons

Resolving issues takes time like more time than we expected. And problems that should be universal are often treated as specific to one company.

“Customizable but expensive

Pros

After integration ProShip performs exceptionally well and offers wide range of customization options to meet our specific needs.

Cons

The only real downside to me is the upfront cost and the renewal fees.

“Not the best option

Pros

The product works well and meets our requirements. Plus it integrates perfectly with our older ERP system.

Cons

Support team could really improve. We often struggle to get timely help and all we hear are excuses. The engineers do not seem to communicate well with each other and we end up answering the same questions multiple times. Plus their expectations of our internal knowledge feel unreasonable.

“Customer service is spot on

Pros

ProShip system performs well and updates come frequently with easy implementation. Their support team is also vert helpful which is another thing I like the most about it.

Cons

I really like the documentation but some of it seems outdated or could use more attention. But at least the docs are available and I am happy about that.

“Reliable but the support is lacking

Pros

It is quite a reliable tool and performs consistently well every day.

Cons

Our experience with technical support has consistently been subpar. We spend days answering basic questions that were already addressed in the initial ticket and it can take weeks to get a more complex issue resolved.

“Simplifies the shipping process

Pros

One thing I like about it is that it simplifies the shipping process by making it easy to work with multiple carriers.

Cons

Sometimes the response time for support issues is way too long which causes trouble for us.

“An excellent tool

Pros

The ability to work with various shipping vendors, each having its own set of requirements is something that has proven highly beneficial for us.

Cons

ProShip customer service team could really improve their time management skills to shorten response times for open tickets.

“Takes the stress out of rate shopping

Pros

Both the ProShip rate shopping and the logistics ADS features for the promised date are going to be valuable additions.

Cons

I feel like the support model regarding the underlying services could use some work.