Total 2 reviews

3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

50%

Satisfaction score

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Anonymous

Marketing and Advertising, 51-100 employees

5.0
August 2021

Helpful advice from caring consultants

Pros

The responsiveness of the team members is great. They always pick up the phone when needed.

Cons

Changes can be a bit difficult, even when they are well planned out� otherwise it's a great tool!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Ajesh

Not Specified, 51-100 employees

1.0
April 2021

Disappointing experience, poor management, avoid at all costs

Pros

Sales was very helpful at first but this level of support didn't carry over to the project team.

Cons

Looking at our implementation from the outside, it seemed like Big Bang was well-organized. However, after spending $10k with nothing to show for it and dealing with questionable billing practices, it turned out to be a terrible decision. They didn't do anything to assist with our implementation�.literally nothing!!! They just set up pointless meetings and stretched out the process to rack up hours. Also, good luck figuring out what hours you are being charged for , it was ridiculous! After many ineffective meetings and wasting $10k, we pulled the plug. When reviewing our Salesforce instance, we could see that they didn't contribute at all. I would not recommend Big Bang for any implementation.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2