Total 30 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

40%

4

Stars

33%

3

Stars

20%

2

Stars

7%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Levi

Sidney Family Care, 50-99 employees

5.0
March 2021

“I am happy with Acumen”

Pros

The EMR software saves my time and helps me update files, check my schedule, and edit reports with a few clicks. I am satisfied with the product and its customer service.

Cons

I have only been using it for a few months so I hope there is an update on the way.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

V

Vanessa

Fairway Medical Center, 51-100 employees

5.0
March 2021

“I recommend this to other doctors”

Pros

It is very easy to use the software to manage patient information. You can schedule appointments and also avoid creating duplicate records. I can squeeze in more patients now because of all the time I am saving.

Cons

They can make the software more customizable however I am also happy using it as is.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

H

Hailey

SoloMed Private Clinic, 1 employees

5.0
February 2021

“Helps me a lot”

Pros

I manage my own medical practice and Acumen has made it easier for me to perform the administrative tasks.

Cons

I just want them to add more templates for a solo practice so we do not have to customize so much.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

N

Neil

Garnet Good Health LLC, 2-9 employees

2.0
January 2021

“Too many bugs”

Pros

We can distribute information and send alerts to doctors using the program.

Cons

When its working it is great but all the bugs make it difficult to handle.*

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

5

Functionality

6

B

Bobby

Becker Burn Unit, 10-49 employees

5.0
December 2020

“It is working well”

Pros

Acumen gets the job done and the newest version is even better than the last one because they have worked out all the glitches.

Cons

There are no options to change the font size for the interface.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

J

Jim

Halifax Medical Clinic, 10-49 employees

5.0
December 2020

“Saves time and money”

Pros

We are now more efficient because everything is accessible at the click of a mouse. It is also cost-efficient and well within our budget.

Cons

The software training takes quite a while though.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

D

Dorothy

Invigorate Health LLC, 2-9 employees

5.0
November 2020

“Acumen Review”

Pros

The software has all the practice management tools an organization would need. We can schedule appointments, update patient charts and page doctors from within the same software.

Cons

There is a delay in the technical support getting back to us and that disrupts our workflow.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

K

Karen

Medical Practice, 11-50 employees

4.0
February 2019

“Loved it”

Pros

It is an excellent software with amazing features and the customer support is so nice and responsive.

Cons

Not very beginner-friendly. It takes a little time to get the hang of it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M

Maria

NeuroPain Care Center, N/A employees

3.0
May 2018

“Quick Results”

Pros

The lab interface works really well with the Quest, and we are able to receive results quicker than usual. We are able to access patient data in a secure environment which is really nice.

Cons

Due to the variability, it is difficult to have historical lab show up in one view.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

8

V

Vanessa

Medical Practice, 51-100 employees

5.0
January 2018

“Efficient Medical Practice Management Tool”

Pros

This medical practice management tool offers a range of benefits that have greatly improved our daily operations. Firstly, it effectively reduces duplication of tasks, saving us valuable time in our busy schedule. Additionally, it efficiently manages appointment scheduling and clinical information, streamlining our administrative processes. The user interface is pretty straightforward, making it easy for our team to adapt to and use effectively.

Cons

To be honest, there isnt much I dislike about this tool. While there is always room for improvement, it has served our needs quite well. Perhaps the developers could consider making some enhancements, but overall, Ive had a positive experience with it during the few months Ive been using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8