softwareAcumen 2.0 EHR Software Powered by Epic Reviews
35 Reviews
Overall Rating
4.1
35 Reviews
Rating Distribution
5
(15)
4
(11)
3
(7)
2
(2)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
35 Reviews
Rating Distribution
5
(15)
4
(11)
3
(7)
2
(2)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Not sure how I feel about it
Not sure how I feel about it
Pros
Its a great software for nephrologists with many useful features like acumen mobile and acumen practice management which helps me a lot. It is easy to maintain once you get a hold of it.
Cons
The learning curve is a bit steep I think, it can be simplified.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Brittany
Bel Viso Medical Spa, 2-9 employees
Feb 14, 2023
For the Allergist
For the Allergist
Pros
The software is tailored specifically for allergy and asthma patients, with no unnecessary add-ons or plugins that could slow down our system.
Cons
The transition from Centricity to the new system didn't happen seamlessly; it demanded a considerable amount of follow-up effort on our part to ensure that we were operating at a level similar to our previous software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Peter
Medical Practice, Nov-50 employees
More than a year
Feb 01, 2023
I wouldn't choose any other EMR/PM system
I wouldn't choose any other EMR/PM system
Pros
It serves as a comprehensive solution for our allergy practice, eliminating the need for multiple programs. The system undergoes regular enhancements based on user feedback, which greatly improves usability. I value the input of other users, as their suggestions often introduce ideas that streamline our tasks.
Cons
External factors like internet speed occasionally impede our workflow.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea
Medical Practice, Nov-50 employees
More than a year
Feb 01, 2023
Useful
Useful
Pros
Once familiar with the system, it becomes very intuitive to navigate and use.
Cons
Navigation within the software can sometimes require numerous clicks to reach the desired destination.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Lori
Medical Practice, Nov-50 employees
More than a year
Feb 01, 2023
Accomodates my usage well!
Accomodates my usage well!
Pros
One thing I cannot stop talking about is how user friendly it is. All data can be accessed by just one click and features are integrated very well.
Cons
I have felt the software runs slow at times.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Brian
Herspiegel consulting, 10-49 employees
Jan 02, 2023
Very adaptable
Very adaptable
Pros
It is very customizable and takes care of both the patients needs as well as doctors.
Cons
It can always be improved but I have nothing bad to say about it.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Andrea
Ink global, 100-499 employees
Nov 22, 2022
Best decision I ever made
Best decision I ever made
Pros
I can give a long list of features I like but the auto follow-ups and frequent reminders are surely on the top.
Cons
Customization doesn’t seem to be its strong point and coming from a very customizable software, I had to adjust how I work.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Kristin
Denver vein center, 10-49 employees
Oct 22, 2022
So easy to use! Definitely recommended.
So easy to use! Definitely recommended.
Pros
I have been using it for a couple months and it has saved me a lot of time. It reduces duplication and efficiently manages the appointments.
Cons
Everything has room for improvement but I don’t need anything to be changed as of now.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Vanessa L.
Medical Practice, 50-99 employees
Oct 12, 2022
Average.
Average.
Pros
I like that reminders for appointments can be sent, and electronic medical records can be securely stored.
Cons
The fact that I couldnt just import an intake template from a word document that I had previously used was troublesome.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Stefanie
stefanie lava clinical psychology llc, 1 employees
Sep 20, 2022
Great software for psychotherapy.
Great software for psychotherapy.
Pros
Ive tried a few others, but this is the best application Ive found for handling my psychotherapy private practice. This software has made my billing and accounting processes much easier, as well as allowing me to bring new features to my practice, such as video sessions and credit card payments. The interface is also user-friendly and intuitive.
Cons
So far, everything has gone pretty smoothly. There are no drawbacks that I can think of.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Lauren
Private practice, 1 employees
Aug 24, 2022
Useful but has limitations.
Useful but has limitations.
Pros
I love the opportunity to keep track of and schedule clients. Everything syncs to the app, which I like. Im excited to make the switch to paperless reports.
Cons
The ability for clients to confirm appointments via text will be beneficial. It would be useful if the programme could send out emergency messages in the event that the provider had to cancel. The option to include forms on an iPad in the office without requiring the client to provide an email address would be beneficial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Susana
Susana Lozada-Murray, Psy.D., 1 employees
Jun 15, 2022
Great, Once you get the hang of it!
Great, Once you get the hang of it!
Pros
Its a good software, a lot of customisation options,which helps us prepare records according to each patient.Also helps in scheduling appointments and sending reminders.
Cons
The customer service should be more active in getting back to the clients or else it disrupts the workflow. I also wish that the system was more user friendly and it was easier to get the hang of stuff on the first try.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Niall
Foy Medicine and Health, 10-49 employees
May 09, 2022
Works like a Charm!
Works like a Charm!
Pros
Easy to use, good customer support and able to customise; Acumen got it All! It also keeps all the patients record in an organised way for future use. A 10/10. I recommend.
Cons
Some features can use an update but other than this its a good software.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Liam
California Center, 2-9 employees
Mar 03, 2022
My Favourite EHR
My Favourite EHR
Pros
Acumen has really helped us perform our work more efficiently. It really does speed things up for us. I also really like how the records are organised and easy to navigate through ,saves a lot of time going back and forth. If you have a small company like ours and need a software to help you out all the way, this is for you.
Cons
I would like more template options so I dont have to customise this often but I think thats just me.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Richard
MediCare, 2-9 employees
Jan 06, 2022
Promising features.
Promising features.
Pros
The layout is pretty amazing. It is a diverse system with many promising features such as practice management and revenue cycle management services etc. It is quite user-friendly, and the support team is very responsive.
Cons
Sometimes assistance is required for certain features and hence work efficiency is negatively affected.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Tim W.
EHR System Analyst, 1000+ employees
Nov 14, 2021
Hard to learn.
Hard to learn.
Pros
The staff is very helpful as well as knowledgeable in their respective departments, they guide you through everything you need to know about the software. I like that I can take assistance whenever I require it.
Cons
At times it gets really difficult to use it and become familiarized with the features. In such cases, it is necessary to take assistance. Hence, I would say it is a little hard to learn about this software.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
James
Burns Medical, 10-49 employees
Oct 12, 2021
Not Bad
Not Bad
Pros
I like how billing and scheduling has become easier with this system. All the staff members are happy with the progress we have made after purchasing this software.
Cons
I do wish some of the features were automated. The layout is also not very user friendly so it takes a lot of time to understand it in the beginning.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
Louis
Bridgeport Medical Center, 10-49 employees
Aug 16, 2021
A satisfied customer!
A satisfied customer!
Pros
Overall, a good, manageable software. Easy to use and to navigate your way through. Highly recommended!
Cons
Been using it for some time and havent found anything to complain about yet. In general its a good software.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Vanessa
Healthcare, 50-99 employees
Jul 19, 2021
Good software
Good software
Pros
It is user friendly with an intuitive layout. You can manage all information with ease using all the templates available.
Cons
Creating new login details for a new staff member is very difficult.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Edgar
Ocho Medical Services, 10-49 employees
Mar 27, 2021
Recommended to all
Recommended to all
Pros
The patient charts are completely customizable and there are so many templates that you change fields according to your practice.
Cons
I just wish they added new codes as soon as they were released.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Uma
Elliot Asthma Clinic, 10-49 employees
Mar 26, 2021
Worthy of praise
Worthy of praise
Pros
There are so many things we are now able to do more productively from the billing, scheduling to the report writing. We are happy to have chosen this EHR and made paperwork a thing of the past.
Cons
Nil
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Ray
Gift of Life Private Clinic, 10-49 employees
Mar 13, 2021
Its giving us trouble
Its giving us trouble
Pros
It was great initially and we were able to streamline our workflow and get everything done on the same platform.
Cons
There are too many bugs now and the reports do not save half of the time. We have to restart the software often and the customer service does not answer our call and keeps us on hold for a long time.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
4
Rick
LeRoy Medical Associates, 2-9 employees
Mar 12, 2021
Pretty good for a small hospital
Pretty good for a small hospital
Pros
It helps create patient files and add updates so you do not need to waste paper. There are many time-saving features on it too.
Cons
We are waiting for the next update because there are some bugs that need fixing.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Lang
Ingrid East General Hospital, 50-99 employees
Mar 09, 2021
I am happy with Acumen
I am happy with Acumen
Pros
The EMR software saves my time and helps me update files, check my schedule, and edit reports with a few clicks. I am satisfied with the product and its customer service.
Cons
I have only been using it for a few months so I hope there is an update on the way.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Levi
Sidney Family Care, 50-99 employees
Mar 07, 2021
I recommend this to other doctors
I recommend this to other doctors
Pros
It is very easy to use the software to manage patient information. You can schedule appointments and also avoid creating duplicate records. I can squeeze in more patients now because of all the time I am saving.
Cons
They can make the software more customizable however I am also happy using it as is.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Vanessa
Fairway Medical Center, 50-99 employees
Mar 05, 2021
Helps me a lot
Helps me a lot
Pros
I manage my own medical practice and Acumen has made it easier for me to perform the administrative tasks.
Cons
I just want them to add more templates for a solo practice so we do not have to customize so much.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Hailey
SoloMed Private Clinic, 1 employees
Feb 23, 2021
Too many bugs
Too many bugs
Pros
We can distribute information and send alerts to doctors using the program.
Cons
When its working it is great but all the bugs make it difficult to handle.*
Ease of use
4
Value for money
6
Customer Support
5
Functionality
6
Neil
Garnet Good Health LLC, 2-9 employees
Jan 11, 2021
It is working well
It is working well
Pros
Acumen gets the job done and the newest version is even better than the last one because they have worked out all the glitches.
Cons
There are no options to change the font size for the interface.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Bobby
Becker Burn Unit, 10-49 employees
Dec 23, 2020
Saves time and money
Saves time and money
Pros
We are now more efficient because everything is accessible at the click of a mouse. It is also cost-efficient and well within our budget.
Cons
The software training takes quite a while though.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Jim
Halifax Medical Clinic, 10-49 employees
Dec 15, 2020
Acumen Review
Acumen Review
Pros
The software has all the practice management tools an organization would need. We can schedule appointments, update patient charts and page doctors from within the same software.
Cons
There is a delay in the technical support getting back to us and that disrupts our workflow.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Dorothy
Invigorate Health LLC, 2-9 employees
Nov 18, 2020
My favorite so far
My favorite so far
Pros
I have been using it for the past few months and it has some great features. Its very easy to use and saves a lot of my time. I would recommend it to everybody.
Cons
I dont have any bad thing to say about this software honestly. Slight improvements can be made but overall, its perfect.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Vanessa L.
Hr manager, 51-200 employees employees
Sep 03, 2020
Loved it
Loved it
Pros
It is an excellent software with amazing features and the customer support is so nice and responsive.
Cons
Not very beginner-friendly. It takes a little time to get the hang of it.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Karen
Owner, 11-50 employees employees
Feb 12, 2019
Quick Results
Quick Results
Pros
The lab interface works really well with the Quest, and we are able to receive results quicker than usual. We are able to access patient data in a secure environment which is really nice.
Cons
Due to the variability, it is difficult to have historical lab show up in one view.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Maria
NeuroPain Care Center, - employees
May 15, 2018
Efficient Medical Practice Management Tool
Efficient Medical Practice Management Tool
Pros
This medical practice management tool offers a range of benefits that have greatly improved our daily operations. Firstly, it effectively reduces duplication of tasks, saving us valuable time in our busy schedule. Additionally, it efficiently manages appointment scheduling and clinical information, streamlining our administrative processes. The user interface is pretty straightforward, making it easy for our team to adapt to and use effectively.
Cons
To be honest, there isnt much I dislike about this tool. While there is always room for improvement, it has served our needs quite well. Perhaps the developers could consider making some enhancements, but overall, Ive had a positive experience with it during the few months Ive been using it.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Vanessa
Medical Practice, 51-200 employees employees
Jan 14, 2018
ModuleMD review
ModuleMD review
Pros
While the software is user-friendly, IT support is available, but users are required to put in effort. Additionally, there is a lack of templates provided.
Cons
None of the reports generated in the accounts receivable section provide accurate information, necessitating manual adjustments using Excel to meet our specific needs.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Laura
N/A, 10-Jan employees
More than a year
Aug 01, 2017
Filters
Not sure how I feel about it
Not sure how I feel about it
Pros
Its a great software for nephrologists with many useful features like acumen mobile and acumen practice management which helps me a lot. It is easy to maintain once you get a hold of it.
Cons
The learning curve is a bit steep I think, it can be simplified.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Brittany
Bel Viso Medical Spa, 2-9 employees
Feb 14, 2023
For the Allergist
For the Allergist
Pros
The software is tailored specifically for allergy and asthma patients, with no unnecessary add-ons or plugins that could slow down our system.
Cons
The transition from Centricity to the new system didn't happen seamlessly; it demanded a considerable amount of follow-up effort on our part to ensure that we were operating at a level similar to our previous software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Peter
Medical Practice, Nov-50 employees
More than a year
Feb 01, 2023
I wouldn't choose any other EMR/PM system
I wouldn't choose any other EMR/PM system
Pros
It serves as a comprehensive solution for our allergy practice, eliminating the need for multiple programs. The system undergoes regular enhancements based on user feedback, which greatly improves usability. I value the input of other users, as their suggestions often introduce ideas that streamline our tasks.
Cons
External factors like internet speed occasionally impede our workflow.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea
Medical Practice, Nov-50 employees
More than a year
Feb 01, 2023
Useful
Useful
Pros
Once familiar with the system, it becomes very intuitive to navigate and use.
Cons
Navigation within the software can sometimes require numerous clicks to reach the desired destination.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Lori
Medical Practice, Nov-50 employees
More than a year
Feb 01, 2023
Accomodates my usage well!
Accomodates my usage well!
Pros
One thing I cannot stop talking about is how user friendly it is. All data can be accessed by just one click and features are integrated very well.
Cons
I have felt the software runs slow at times.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Brian
Herspiegel consulting, 10-49 employees
Jan 02, 2023
Very adaptable
Very adaptable
Pros
It is very customizable and takes care of both the patients needs as well as doctors.
Cons
It can always be improved but I have nothing bad to say about it.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Andrea
Ink global, 100-499 employees
Nov 22, 2022
Best decision I ever made
Best decision I ever made
Pros
I can give a long list of features I like but the auto follow-ups and frequent reminders are surely on the top.
Cons
Customization doesn’t seem to be its strong point and coming from a very customizable software, I had to adjust how I work.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Kristin
Denver vein center, 10-49 employees
Oct 22, 2022
So easy to use! Definitely recommended.
So easy to use! Definitely recommended.
Pros
I have been using it for a couple months and it has saved me a lot of time. It reduces duplication and efficiently manages the appointments.
Cons
Everything has room for improvement but I don’t need anything to be changed as of now.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Vanessa L.
Medical Practice, 50-99 employees
Oct 12, 2022
Average.
Average.
Pros
I like that reminders for appointments can be sent, and electronic medical records can be securely stored.
Cons
The fact that I couldnt just import an intake template from a word document that I had previously used was troublesome.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Stefanie
stefanie lava clinical psychology llc, 1 employees
Sep 20, 2022
Great software for psychotherapy.
Great software for psychotherapy.
Pros
Ive tried a few others, but this is the best application Ive found for handling my psychotherapy private practice. This software has made my billing and accounting processes much easier, as well as allowing me to bring new features to my practice, such as video sessions and credit card payments. The interface is also user-friendly and intuitive.
Cons
So far, everything has gone pretty smoothly. There are no drawbacks that I can think of.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Lauren
Private practice, 1 employees
Aug 24, 2022
Useful but has limitations.
Useful but has limitations.
Pros
I love the opportunity to keep track of and schedule clients. Everything syncs to the app, which I like. Im excited to make the switch to paperless reports.
Cons
The ability for clients to confirm appointments via text will be beneficial. It would be useful if the programme could send out emergency messages in the event that the provider had to cancel. The option to include forms on an iPad in the office without requiring the client to provide an email address would be beneficial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Susana
Susana Lozada-Murray, Psy.D., 1 employees
Jun 15, 2022
Great, Once you get the hang of it!
Great, Once you get the hang of it!
Pros
Its a good software, a lot of customisation options,which helps us prepare records according to each patient.Also helps in scheduling appointments and sending reminders.
Cons
The customer service should be more active in getting back to the clients or else it disrupts the workflow. I also wish that the system was more user friendly and it was easier to get the hang of stuff on the first try.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Niall
Foy Medicine and Health, 10-49 employees
May 09, 2022
Works like a Charm!
Works like a Charm!
Pros
Easy to use, good customer support and able to customise; Acumen got it All! It also keeps all the patients record in an organised way for future use. A 10/10. I recommend.
Cons
Some features can use an update but other than this its a good software.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Liam
California Center, 2-9 employees
Mar 03, 2022
My Favourite EHR
My Favourite EHR
Pros
Acumen has really helped us perform our work more efficiently. It really does speed things up for us. I also really like how the records are organised and easy to navigate through ,saves a lot of time going back and forth. If you have a small company like ours and need a software to help you out all the way, this is for you.
Cons
I would like more template options so I dont have to customise this often but I think thats just me.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Richard
MediCare, 2-9 employees
Jan 06, 2022
Promising features.
Promising features.
Pros
The layout is pretty amazing. It is a diverse system with many promising features such as practice management and revenue cycle management services etc. It is quite user-friendly, and the support team is very responsive.
Cons
Sometimes assistance is required for certain features and hence work efficiency is negatively affected.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Tim W.
EHR System Analyst, 1000+ employees
Nov 14, 2021
Hard to learn.
Hard to learn.
Pros
The staff is very helpful as well as knowledgeable in their respective departments, they guide you through everything you need to know about the software. I like that I can take assistance whenever I require it.
Cons
At times it gets really difficult to use it and become familiarized with the features. In such cases, it is necessary to take assistance. Hence, I would say it is a little hard to learn about this software.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
James
Burns Medical, 10-49 employees
Oct 12, 2021
Not Bad
Not Bad
Pros
I like how billing and scheduling has become easier with this system. All the staff members are happy with the progress we have made after purchasing this software.
Cons
I do wish some of the features were automated. The layout is also not very user friendly so it takes a lot of time to understand it in the beginning.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
Louis
Bridgeport Medical Center, 10-49 employees
Aug 16, 2021
A satisfied customer!
A satisfied customer!
Pros
Overall, a good, manageable software. Easy to use and to navigate your way through. Highly recommended!
Cons
Been using it for some time and havent found anything to complain about yet. In general its a good software.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Vanessa
Healthcare, 50-99 employees
Jul 19, 2021
Good software
Good software
Pros
It is user friendly with an intuitive layout. You can manage all information with ease using all the templates available.
Cons
Creating new login details for a new staff member is very difficult.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Edgar
Ocho Medical Services, 10-49 employees
Mar 27, 2021
Recommended to all
Recommended to all
Pros
The patient charts are completely customizable and there are so many templates that you change fields according to your practice.
Cons
I just wish they added new codes as soon as they were released.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Uma
Elliot Asthma Clinic, 10-49 employees
Mar 26, 2021
Worthy of praise
Worthy of praise
Pros
There are so many things we are now able to do more productively from the billing, scheduling to the report writing. We are happy to have chosen this EHR and made paperwork a thing of the past.
Cons
Nil
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Ray
Gift of Life Private Clinic, 10-49 employees
Mar 13, 2021
Its giving us trouble
Its giving us trouble
Pros
It was great initially and we were able to streamline our workflow and get everything done on the same platform.
Cons
There are too many bugs now and the reports do not save half of the time. We have to restart the software often and the customer service does not answer our call and keeps us on hold for a long time.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
4
Rick
LeRoy Medical Associates, 2-9 employees
Mar 12, 2021
Pretty good for a small hospital
Pretty good for a small hospital
Pros
It helps create patient files and add updates so you do not need to waste paper. There are many time-saving features on it too.
Cons
We are waiting for the next update because there are some bugs that need fixing.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Lang
Ingrid East General Hospital, 50-99 employees
Mar 09, 2021
I am happy with Acumen
I am happy with Acumen
Pros
The EMR software saves my time and helps me update files, check my schedule, and edit reports with a few clicks. I am satisfied with the product and its customer service.
Cons
I have only been using it for a few months so I hope there is an update on the way.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Levi
Sidney Family Care, 50-99 employees
Mar 07, 2021
I recommend this to other doctors
I recommend this to other doctors
Pros
It is very easy to use the software to manage patient information. You can schedule appointments and also avoid creating duplicate records. I can squeeze in more patients now because of all the time I am saving.
Cons
They can make the software more customizable however I am also happy using it as is.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Vanessa
Fairway Medical Center, 50-99 employees
Mar 05, 2021
Helps me a lot
Helps me a lot
Pros
I manage my own medical practice and Acumen has made it easier for me to perform the administrative tasks.
Cons
I just want them to add more templates for a solo practice so we do not have to customize so much.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Hailey
SoloMed Private Clinic, 1 employees
Feb 23, 2021
Too many bugs
Too many bugs
Pros
We can distribute information and send alerts to doctors using the program.
Cons
When its working it is great but all the bugs make it difficult to handle.*
Ease of use
4
Value for money
6
Customer Support
5
Functionality
6
Neil
Garnet Good Health LLC, 2-9 employees
Jan 11, 2021
It is working well
It is working well
Pros
Acumen gets the job done and the newest version is even better than the last one because they have worked out all the glitches.
Cons
There are no options to change the font size for the interface.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Bobby
Becker Burn Unit, 10-49 employees
Dec 23, 2020
Saves time and money
Saves time and money
Pros
We are now more efficient because everything is accessible at the click of a mouse. It is also cost-efficient and well within our budget.
Cons
The software training takes quite a while though.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Jim
Halifax Medical Clinic, 10-49 employees
Dec 15, 2020
Acumen Review
Acumen Review
Pros
The software has all the practice management tools an organization would need. We can schedule appointments, update patient charts and page doctors from within the same software.
Cons
There is a delay in the technical support getting back to us and that disrupts our workflow.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Dorothy
Invigorate Health LLC, 2-9 employees
Nov 18, 2020
My favorite so far
My favorite so far
Pros
I have been using it for the past few months and it has some great features. Its very easy to use and saves a lot of my time. I would recommend it to everybody.
Cons
I dont have any bad thing to say about this software honestly. Slight improvements can be made but overall, its perfect.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Vanessa L.
Hr manager, 51-200 employees employees
Sep 03, 2020
Loved it
Loved it
Pros
It is an excellent software with amazing features and the customer support is so nice and responsive.
Cons
Not very beginner-friendly. It takes a little time to get the hang of it.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Karen
Owner, 11-50 employees employees
Feb 12, 2019
Quick Results
Quick Results
Pros
The lab interface works really well with the Quest, and we are able to receive results quicker than usual. We are able to access patient data in a secure environment which is really nice.
Cons
Due to the variability, it is difficult to have historical lab show up in one view.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Maria
NeuroPain Care Center, - employees
May 15, 2018
Efficient Medical Practice Management Tool
Efficient Medical Practice Management Tool
Pros
This medical practice management tool offers a range of benefits that have greatly improved our daily operations. Firstly, it effectively reduces duplication of tasks, saving us valuable time in our busy schedule. Additionally, it efficiently manages appointment scheduling and clinical information, streamlining our administrative processes. The user interface is pretty straightforward, making it easy for our team to adapt to and use effectively.
Cons
To be honest, there isnt much I dislike about this tool. While there is always room for improvement, it has served our needs quite well. Perhaps the developers could consider making some enhancements, but overall, Ive had a positive experience with it during the few months Ive been using it.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Vanessa
Medical Practice, 51-200 employees employees
Jan 14, 2018
ModuleMD review
ModuleMD review
Pros
While the software is user-friendly, IT support is available, but users are required to put in effort. Additionally, there is a lack of templates provided.
Cons
None of the reports generated in the accounts receivable section provide accurate information, necessitating manual adjustments using Excel to meet our specific needs.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Laura
N/A, 10-Jan employees
More than a year
Aug 01, 2017