Total 31 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

42%

4

Stars

39%

3

Stars

10%

2

Stars

3%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J
Justin

Hamre Companies, LLC, N/A employees

5.0

Good functionality. User-friendly

Pros

I cannot imagine my practice doing without allegianceMD billing system. It has made things so much easier for us. No more elaborate paper trails or human errors. The system is adaptive which helps us care for our patient’s changing needs more effectively. Customer service has a great role in ensuring a smooth practice for us. They are easily accessible and responsive. I wish more practices used this system for its robust billing system and hassle-free EMR.

Cons

Patient charts are not as intuitive as they should be. There is a lot of scrolling involved which is a nuisance and time wasting. I hope they fix that soon.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

C
Cheryl

Desert Sun Pediatrics, 1-10 employees

5.0

Check-in process flows really well, great EHR

Pros

The product is nice overall. It has made claim billing quite easy. It has helped us take better care of our patients by facilitating us according to our needs.

Cons

There isnt much bad that Ive noticed about it, but just that fact that when an error occurs during a claim, it takes a while to push it through and make things normal.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

R
Ruth

Family Practice, 1-10 employees

4.0

No problem with the software, go for it!

Pros

I didnt find any problems with the software and would recommend it to everyone. It is by far the better option. The system is really great, everything is easy and accessible like documentation, communication, and chart notes etc.

Cons

Signing off takes time.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

D
Denise

OSNC, N/A employees

4.0

Easy documentation. Would recommend

Pros

I love the billing module. It automates insurance checks for you. The flexibility allows us to customize charts to our personal preference which makes day-to-day documentation very easy to get done. The system overall has great functionality.

Cons

The system can sometimes be very slow. Some days it freezes and the only way to make it work again is to restart the whole program making you lose any unsaved progress you made.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

LM
Lisa M

Medical Practice, 11-50 employees

4.0

Decent Billing system

Pros

Billing side is simple to use and figure out.

Cons

I have not had any major problems so far.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

T
Tanya

NE Kansas Cardiologist, N/A employees

4.0

Best one weve used so far

Pros

Weve used three systems before and this one is by far the easiest to use

Cons

Reporting module can be improved

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

F
Frida

APC, N/A employees

1.0

Not recommended

Pros

The customer support was easy to reach although they could not provide suitable answers to questions frequently.

Cons

There were too many glitches with the system that simply complicated the overall workflow. We decided while in implementation that this vendor will not work well for us. Not only were we made no refund, which I understand as the contract did not allow a refund, but we were also charged extra for the hours spent in implementation as apparently, we had wasted their time

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

3

Functionality

4

K
Kenneth

Doctor Kenneth Sanders, 1-10 employees

5.0

Excellent for any General Practice

Pros

It does look good on the network and I use it on my own Practice. It has every aspect for doctors, Ive researched a lot and couldnt find any software better than this. I recommend this to every Australian doctor.

Cons

The price is also right, no such cons that I could find.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

T
Tiffany

Southwest Kidney institute, 51-100 employees

5.0

They are amazing

Pros

The functions are easy to use and figure out. I love the system

Cons

For the price, I dont think I could have asked for more.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

J
John

John Lee, MD, 1-10 employees

4.0

I like this vendor

Pros

Weve been using this system for a few years. There are no hidden charges and support is generally responsive. Much better than a lot of systems out there

Cons

Minor glitches while updating, Otherwise it has been a solid software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

J
Jason

West Point Medical Center, N/A employees

3.0

Decent platform for everyday billings and claim collections

Pros

AllegianceMD has a considerably nice billing module. Day-to-day payments and collections are made quick with this system. I like the patient demographics feature with the HIPPA chart window.

Cons

It’s a little challenging to post and having to pick the various page formats such as PR-2, 1st reports, and vital sheets and the guarantor tab not showing on a case report by case selection for billing and posting.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8