AllegianceMD Reviews

“Many features don't work

Pros

Documentation is so easy and we can add notes and macros without any trouble whatsoever. The person who helped us set up was very humble and had a lot of background knowledge.

Cons

The patient portal doesn't work on the mobile app. With the pandemic, a lot of people aren't coming to work, so we really need the online portal to be perfect but it's far from it.

“Exceptional software

Pros

I have had an amazing time using it because of its user-friendliness. There are a lot of options for customization and the patient portal has completely changed how we communicate with our patients.

Cons

I don't have any cons to mention.

“Good project management tool

Pros

It works great for billing. The practice management and electronic health records features are amazing and everything is integrated well.

Cons

I do not have any cons to report at the moment.

“Efficient veracity software

Pros

The user interface feels intractive and everything just makes sense to me. I find it easy to write and send prescriptions even for controlled substances.

Cons

I see areas where improvements could be made but support has been very responsive to these issues.

“Great price, simple to use

Pros

I really like how easy it is to use and create templates.

Cons

I did like to have the option to create more specific billing reports.

“Best products available

Pros

I find it really user-friendly and the customer service is excellent at resolving issues quickly.

Cons

I have no comments or concerns to mention.

“Fully customizable & effective

Pros

I enjoy how easy it is to build chart templates that are fully customizable to meet the needs of our pain management practice. The system is also very simple for new users to learn.

Cons

I did like to see a more user friendly report or sort feature in the orders section. Additionally it would be helpful to have billing reports with more sorting and condensing options.

“Totally Impressed by AllegianceMD

Pros

Well, this software is comprehensive. The support I receive is both fast and friendly!

Cons

I have no complaints about this software. As we are preparing to retire soon, I fully recommend it to other doctors.

“Cost-effective EMR- a real winner!

Pros

The biggest selling point for me is the exceptional support provided via phone and email. My assigned customer support team member has been amazing and remains a valuable source of knowledge. There is been no support turnover in over a year. The online training modules and e-manuals made it easy for me to learn the system. Scheduling and setting up new patients is quick and easy. The patient portal is great as it allows patients to update their charts easily. The virtual appointment option has been really useful during the COVID pandemic. The formulary system is simple as it lets me verify medication coverage and do prior authorizations directly through the system. The patient medication lookup feature and refill capabilities are also easy to use. I can save faxes or upload documents directly to patient charts, flag items for follow-up and use the patient portal. Billing functionality is robust and user-friendly compared to other EMR systems. I love it! The system now interfaces with top lab companies which makes lab orders and result reception seamless. There are many customization options and ongoing improvements continue to enhance the system.

Cons

The system shows medication drug/drug interactions and allergies but lacks a "hard alert" or pop-up which could potentially lead to unsafe prescribing practices. Also, I cannot fax the medication list directly from the system so I have to save it first and then fax it.

“Feature-rich EMR solution

Pros

It is a web-based solution thats easy for me to access from almost any platform and it does not require expensive computers. Also it is reliable and simple to learn and go through its many options. Creating chart note templates is a simple task and it offers multiple options, including scheduling, messaging and prescribing.

Cons

I think the TeleMedicine module needs more work. Although its a good integrated solution, compatibility issues with various patient technological platforms (laptops, cellphones, etc.) sometimes prevent patients from connecting to their visits.

“Best support team!

Pros

The billing, ease of use, training and customer support are definitely the standout features for me.

Cons

The eScribe system has a few bugs but I believe they can be resolved.

“Very Impressive product

Pros

It is a very reliable software which contains amazing features. We feel like it is a step up from the softwares we have been using.

Cons

No cons as such. Has great customer support and I can also customize things the way I want them to.

“Frustrating company with lots of glitches

Pros

The notes and layouts can be customized well. At first, it was great but they cannot keep their representatives. Have to make a few calls. Now and then we cannot get through to them.

Cons

Billing isn't solid. There are numerous glitches and we always have to be watchful. Sometimes it's troublesome to get through and Medicare payments don't come through in a timely manner. We constantly have to check with the team to figure out why.

“Not the best option

Pros

It doesn't have many pros but I find it really easy to customize notes and templates.

Cons

I've had poor customer support and the billing is totally unreliable. There are also many glitches that impact the system's performance.

“Decent overall experience

Pros

It is pretty easy to go through! I have an easy enough time using it. Their customer service is very good and they have one on one webinars to help you get acquainted with the software.

Cons

The software doesn't sync with Google or iCal, so that's something to keep in mind. I've had some patient complaints about their experience with the app but I haven't had any issues myself, so I can't really speak to that.

“Overall, good software

Pros

I would definitely recommend AllegianceMD to everyone. After such a terrible experience with our previous EHR, it was a really big and terrifying step for us to change our EHR system, but we had no option. I am glad that we took this decision of trying Allegiance, as it has been a wonderful experience using it. It took less than 4 weeks to set it up and start using it. It is easy to use. It has a lot of great features and they keep adding more. The company support is also great.

Cons

No problems on my end yet.

“Frustrating Experience

Pros

We had a good experience with AllegianceMD the first few months. There is plenty of opportunity for customization which makes creating notes and templates much easier. They keep switching team members, you have to deal with a different rep every time. They aren’t easily reachable. You have to make multiple calls and even then, some days you don’t get access.

Cons

I've experienced constant glitches with the software. The billing system is poorly designed and unreliable, so I always have to stay on guard to prevent major errors, though sometimes that doesn't even help. Medicare payments take forever to process, and since they don't use a clearinghouse, it just slows everything down even more. Customer support is hit or miss and I often end up having to contact the programming team to figure out the issue. The high staff turnover is also really frustrating.

“I definitely recommend

Pros

The system is extremely easy to use once you learn what's what and where. I love the functionality of allegianceMD. Our practice got an upgrade since we started using it.

Cons

I don’t like how we still have to hand out paper forms to patients and then scan them into the system. They should offer online forms by now.

“Great EMR solution

Pros

It is incredibly simple to use this software. User-friendly and neatly laid-out interface. I like how easy documentation is with AllegianceMD. It saves us a lot of time. The customer service is always polite and helpful with any and all queries. That too in a timely manner.

Cons

We have not encountered any major issues. Customer service always quickly helped us with any glitches or errors we faced. I highly recommend this service.

“Practice Manager

Pros

There are no hidden charges, which is great. We decided to install allegiance after being burned by three other EHR systems. AllegianceMD is excellent. Their customer service is amazing, as they are very helpful and respond quickly. No complaints from this EHR system.

Cons

None so far.

“Good functionality. User-friendly

Pros

I cannot imagine my practice doing without allegianceMD billing system. It has made things so much easier for us. No more elaborate paper trails or human errors. The system is adaptive which helps us care for our patient’s changing needs more effectively. Customer service has a great role in ensuring a smooth practice for us. They are easily accessible and responsive. I wish more practices used this system for its robust billing system and hassle-free EMR.

Cons

Patient charts are not as intuitive as they should be. There is a lot of scrolling involved which is a nuisance and time wasting. I hope they fix that soon.

“Check-in process flows really well, great EHR

Pros

The product is nice overall. It has made claim billing quite easy. It has helped us take better care of our patients by facilitating us according to our needs.

Cons

There isnt much bad that Ive noticed about it, but just that fact that when an error occurs during a claim, it takes a while to push it through and make things normal.

“No problem with the software, go for it!

Pros

I didnt find any problems with the software and would recommend it to everyone. It is by far the better option. The system is really great, everything is easy and accessible like documentation, communication, and chart notes etc.

Cons

Signing off takes time.

“Easy documentation. Would recommend

Pros

I love the billing module. It automates insurance checks for you. The flexibility allows us to customize charts to our personal preference which makes day-to-day documentation very easy to get done. The system overall has great functionality.

Cons

The system can sometimes be very slow. Some days it freezes and the only way to make it work again is to restart the whole program making you lose any unsaved progress you made.

“Decent Billing system

Pros

Billing side is simple to use and figure out.

Cons

I have not had any major problems so far.

“Best one weve used so far

Pros

Weve used three systems before and this one is by far the easiest to use

Cons

Reporting module can be improved

“Not recommended

Pros

The customer support was easy to reach although they could not provide suitable answers to questions frequently.

Cons

There were too many glitches with the system that simply complicated the overall workflow. We decided while in implementation that this vendor will not work well for us. Not only were we made no refund, which I understand as the contract did not allow a refund, but we were also charged extra for the hours spent in implementation as apparently, we had wasted their time

“Excellent for any General Practice

Pros

It does look good on the network and I use it on my own Practice. It has every aspect for doctors, Ive researched a lot and couldnt find any software better than this. I recommend this to every Australian doctor.

Cons

The price is also right, no such cons that I could find.

“They are amazing

Pros

The functions are easy to use and figure out. I love the system

Cons

For the price, I dont think I could have asked for more.

“I like this vendor

Pros

Weve been using this system for a few years. There are no hidden charges and support is generally responsive. Much better than a lot of systems out there

Cons

Minor glitches while updating, Otherwise it has been a solid software.

“Decent platform for everyday billings and claim collections

Pros

AllegianceMD has a considerably nice billing module. Day-to-day payments and collections are made quick with this system. I like the patient demographics feature with the HIPPA chart window.

Cons

It’s a little challenging to post and having to pick the various page formats such as PR-2, 1st reports, and vital sheets and the guarantor tab not showing on a case report by case selection for billing and posting.