athenaOne Reviews

“Makes running a practice easy”

Pros

Athena is a great help to build up a better experience for both customers and employees. It makes practice really easy.

Cons

Navigation is a little tough and some of the buttons are not even in use. Overall, it is a productive software.

“No app for android”

Pros

I was on 7th heaven literally when a friend of mine showed me how we can access our labs and make edits to patients notes on our phones. Little did I know that this app runs only on iPhone

Cons

I do not understand why these EHR vendors assume everyone is using an iPhone. How in 2018 does a company still not have an android app

“Gets you Meaningful Use payments as promised”

Pros

Athena stays at the top of changing regulations and makes sure not only is their product ready for these changes but also its customers with proper training, meaningful use checklists, real-time reporting dashboard, and recommendations to meet requirements. We have improved accounts receivables since we went live with them. The clinical portion is comparable to other available software in the market.

Cons

Our biggest issue with Athena lately has been their support. They have changed their support structure which means that after an initial CS call to report the issue the only one to get an update or follow up on an issue is via email. This causes miscommunication at times which is frustrating for us. Also, the providers in our practice feel there are a lot of steps involved in doing simple tasks such as charting or doing up a follow-up visit.

“5 star product”

Pros

I have used many products but this is by far the best product in the market. Medical and billing sides are well integrated.

Cons

It is slightly expensive but considering the quality they provide, it makes sense.

“Reliable and productive software”

Pros

Their patient portal has made our life easier. Patients can easily view their records, labs and even request appointments through the portal without having to ring in

Cons

There are a lot of lags when a new update comes in, which is frustrating as it disrupts our daily workflow. Their support can sometimes be hard to reach.

“Self Explanatory and Easy to Learn Software”

Pros

Great with difficult queries and answers are always clear.

Cons

Training information requires a lot of attention as it is not simple. Too much updating of features that slows down the software.

“User-friendly”

Pros

The system is great, simple, easy and user-friendly. Navigating between tasks or screens is really easy once learnt. The customer support team is great and responds back timely. We started using Athena back in 2010 and still are using it.

Cons

Sometimes it feels like you’ve not been heard and that is just because of your specialty, because if your specialty is unique and not that much common then definitely that’s why you’ve not been heard.

“Worked with Athena in Ortho, ENT and OBGYN.”

Pros

The fact that you can customize it according to your practice’s requirement is super amazing. After having it customized it suits our practice completely and helps us get all the tasks complete. The support team is prompt in responding, even late into the evening. The billing and reporting is great and taken care of well. The cash flow improved.

Cons

There isn’t much to mention, I really like Athena and it is way more better than many other EMRs that Ive worked with. I would like if there are more options in the document classification folders.

“Pleased by Athena”

Pros

It can be overwhelming especially when your requirements are a bit different, but there isn’t anything to worry about because they customize it according to your practice. It is simple and easy once you’ve been trained. I like how the system is transparent which makes managing things quite easy. The support team is great and always responds in a timely manner. I am highly pleased by this system.

Cons

Way too many clicks are required sometimes for certain tasks.

“Amazing product”

Pros

The product is excellent, and the support is superb. I don’t know why there are many negative comments about their support team whereas for us the support team has to be the best. The system is user-friendly and can easily be customized according to your requirements and for me it is a lot better than the other EMRs that I have experienced before using Athena. The revenue has increased by a lot, and the cash flow is not a problem any more.

Cons

Sometimes you have to click a lot just to get somewhere, but I’ve been told that they are working on it, so I guess soon this issue would also be resolved.

“Athena”

Pros

It helps us with everything. They have incentives set for people to do well. The patient portal is amazing.

Cons

It is an expensive system. But with it, we were able to increase our revenue by 12 percent.

“Powerful EMR”

Pros

If you’ve got great navigational skills, then this system is for you as this EMR is the most powerful EMR out there in my view. It is a great system, once you’re trained everything becomes simple and easy. You would like this system each and every day of using it. The customer support is great and gives you great and practical solutions for any of your issues.

Cons

The printouts that I take consumes a lot of paper as the header and footers are really big. It wastes a lot of paper due to this.

“Great software”

Pros

Athenahealth’s is a robust system. It helps us achieve our goals and day to day tasks. The customer support team is incredible.

Cons

The company size sometimes is intimidating.

“Medical Care”

Pros

Athenahealth can be customized according to your practice requirements which is something so great about it. The product is robust. It helps us save time. And we can work together with the clinical team without any issues.

Cons

There are few restrictions on the ability to make point of care entirely effortless while interacting with the patient.

“Athena”

Pros

Athena is a great system, once you’re trained everything becomes simple and easy. The system itself is very user-friendly. You don’t really need to search much for something you’re trying to get, everything is just clicks away. The system is complete.

Cons

Sometimes the system slows down and it’s frustrating especially when you want something to be done in an instant.

“Happy with Athena”

Pros

It is awesome that you can easily access the system and take care of the tasks from anywhere and at any time according to your convenience. The support team of Athena is simply amazing, and my experience with them has been excellent up till now. They are very helpful and always help you resolve all your issues. The training that is given is very knowledgeable and helpful as well.

Cons

The claims that are processed, the notes are really hard to understand sometimes, as it is written by someone else and I have to review it for any problems.

“Money Making Machine”

Pros

Athena is all that you need. We’ve been using it for 6 months and the way our patient care, efficiency and revenue increased, I don’t think we can go back to the old ways of doing things. We were trained for a month and after that things were so simple and easy. Managing patients had never been this simplistic. I recommend Athena to those who are looking for something that would improve their efficiency and revenue as well.

Cons

The only negative thing that I’ve noticed about Athena is that I am unable to view the patients E&M code history while I code the final billing slip. A suggestion that I’d like to make is that if Athena could add a claim tab, so that viewing claim history of patients while finishing the current billing slip would make things a lot more better and easier.

“Nothing is perfect”

Pros

We know that nothing is perfect in this world, so how can a system be perfect, so you’ve got to look for something that is at least close to perfect. In this case Athena I would say is close to perfect. It is easy to schedule and send out messages. You need a bit of training before you start using it and the training is very helpful. It would take a bit of a time to get it but once done, it is quite simple and fast.

Cons

There are few things that kind of takes a lot of your time, that’s what I dislike most of this system. Like before filing things away you have to close a lot of tedious items and doing this is time taking.

“Efficient and fun to use”

Pros

The system is physician friendly, efficient and quality focused. This EMR has everything that you’d want, and you would love it as well. Easily adaptable. The online forum that is available is great and the community and support you get is wonderful. The system is simple, easy and intuitive. It is fun to use as well once you’re properly trained and get the hang of it.

Cons

No cons at all, just because of the product update things kind of seemed to get out of hands but once you get it, it’s all cool and amazing. I don’t want to go back to how it was before.

“Convenient”

Pros

I can’t even imagine my life without Athena. It is such an easy and convenient EMR, that every other task has been easy to do. Their support team is superb, they’ll always help you, be it on call or submitting a case, they definitely get back to you and resolve your issues. I have never been given this much support from any other EMR before. I recommend using Athena.

Cons

There’s this one thing that I really don’t like, the information on claims sometimes tend to be incorrect, they need to look into this problem.