athenaOne Reviews

“Improved our daily operations”

Pros

Its uncomplicated and impressively sturdy as a platform. It covers all of our requirements and has made our everyday workflows smoother. Also, their customer support is exceptional!

Cons

From my perspective, this vendor and its product outperform nearly every option on the market. Occasionally I feel the organization's large size can be a bit intimidating.

“Appeciate the patient portal”

Pros

The patient portal is great and I appreciate the system's business focus. They actually motivate me to perform better.

Cons

Like most things, I wish the price were lower but honestly, I want everything to cost less. Still, after our first year with them we saw a 12 percent net increase in revenue so it balanced out.

“Consistent improvements”

Pros

I've been really impressed by the level of support and the steady stream of improvements that come without any extra charges. Over the 6.5 years I've relied on this product it's evolved so much that it effectively covers the workload of two to three employees.

Cons

As the company keeps expanding by leaps and bounds every year, their support organization has been going through obvious growing pains which I've noticed firsthand. After I asked about it, they confirmed it's a top priority on their maintenance and improvement list. Admittedly the product isn't cheap yet in my experience you really do get what you pay for.

“A trusted partner”

Pros

They've become a dependable ally that supports both our clinical workflows and business side so we can care for kids well and keep the practice running. I appreciate that their incentive aligns with ours and they don't profit unless we do so it never feels like they just sell software and walk away from our real needs. Because they continuously track changes across healthcare, build new tools and update their offerings, we stay on the forefront of best practices and can weather whatever insurers, contracts, regulators or government policies throw at us.

Cons

It's hard to point to major drawbacks because there are so few things I dislike. Of course, we would love for them to add more developmental scored screening tools to the patient portal and push us further toward a truly paperless office. The platform isn't a drop-in physician substitute, users have to stay actively involved and work closely with athenahealth to get the most out of and fine-tune the system. I actually don't view that as a fault. Given it's roughly 30% annual growth, I'm hoping they don't lose sight of the service and support model that underpins their co-sourcing approach. Healthcare administration has gotten increasingly tangled and burdensome and it's essential they continue closing the gap between what they provide and what practices need.

“Complicated system”

Pros

The notes I get from consulting providers are cool. I love that I can recreate a note with just a few strokes when I'm dealing with patients who have similar exams on a regular basis.

Cons

I find it hard to use the system and getting assistance is even tougher.

“Frequent crashes”

Pros

I can reach it from anywhere I have internet since its web-based although it doesn't work well on my phone.

Cons

I'm finding it slow and unattractive. It crashes frequently, forcing me to restart my browser and it can't create automated forms the way I need.

“Our designated contact was always unavailable”

Pros

Nothing positive to mention. I found them to be extremely pushy about getting me to sign the contract. From that moment on, things deteriorated rapidly. I even filed a report with Regional Health Information Technology describing the whole situation as an utter disaster and fiasco.

Cons

There was no on-site training provided for my team. Our designated contact was frequently unavailable and nearly impossible to get hold of. They insisted that I open a bank account so they could guarantee they receive their portion of our collections. Although the software handles many tasks, it's not user-friendly and my staff absolutely detests using it.