Hospital & Health Care, 500+ employees
More than a year
“scheduling made easier”
Pros
Using the software to schedule appointments and manage registrations is simple.
Cons
Patient search often generates errors and duplicates, complicating data management.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Medical Practice, 500+ employees
“provides remote access from anywhere”
Pros
The thing I like is that I can access it remotely from home or from my mobile anywhere.
Cons
Nothing major but I'd like to see more social media related features added if that's possible
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Encompass Health, 500+ employees
“Handles Everything with Ease”
Pros
Cerner EMR Software is easy to use. Makes your job easier. It has all the basic features needed. Easy navigation and not much confusion. They haven’t added extra useless functions in this system, which makes things easier to use and search for information that is needed at a specific time. You won’t get lost in this system while using it.
Cons
There are a few features that if updated would be more appreciated like the charting feature. They can make the charting feature more user-friendly and make it easier for us to share it with other health professionals.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Hospital & Health Care, 51-100 employees
Less than 6 months
“Not User-Friendly”
Pros
The primary advantage is having all our facilities integrated into one system, simplifying access across different departments.
Cons
Despite being touted as user-friendly, it's not. As a patient, I experienced missing orders like my stress test. As an IT person, resolving issues relies on inadequate tier support, taking days to address simple tasks like printer setup.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
3
Functionality
4
Resident Physician, 500+ employees
“Very User-Friendly”
Pros
It is very user-friendly, and thats my favorite thing about it. I would really recommend it.
Cons
The customer care side of things can be a bit more responsive but besides that, everything is running smoothly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“The Worst Support Ever: Urgent Tickets Take Months to Resolve”
Pros
Initially, Cerner offers robust support, but afterward, it dwindles. Responses from the support team in Bangalore are minimal, and tickets get shuffled between teams, delaying resolutions.
Cons
Support is practically nonexistent. Essential updates, like adding new vaccines, are delayed for months due to dependencies on external suppliers.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
5
Functionality
6
Fort Wayne Orthopedics, 101-500 employees
“Easy to navigate”
Pros
Cerner EMR Software is easy to use, and I got comfortable with it quickly. It is easy to navigate through. In terms of easy usage and reliability, it is more like EPIC. The system is organized and does not seem cluttered at all. It is very well put together.
Cons
I didnt really see anything negative about this product, but the price of it is no less at all.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Medical Practice, 500+ employees
More than a year
“Improved Charting”
Pros
The software excels in storing vast amounts of data, especially in linking medical records for a comprehensive patient history.
Cons
The interface is cluttered and challenging to navigate.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
School Nurse, 500+ employees
“A+”
Pros
From excellent features to the best customer support, the Cerner EMR Software is mind-blowing. We absolutely love this software.
Cons
Having access to outside records can be a little troublesome and difficult.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
Less than 6 months
“Registered Nurse”
Pros
Unfortunately, this system lacks any notable beneficial features.
Cons
The user interface is unfriendly, with tiny font sizes causing strain.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Athens Bone and Joint, 100-499 employees
“A good EHR software”
Pros
It is great for doctors and they can fill in information while performing rounds. You can create your own macros and templates and access images and attachments through the program.
Cons
It takes a while to learn because of its high learning curve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 101-500 employees
Less than 6 months
“Early but a Rocky start so far”
Pros
Pre-built reports are readily accessible and relatively easy to utilize.
Cons
Integration has been challenging, exacerbated by inadequate training and missed sessions.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
8
Functionality
8
Medical Practice, 1-10 employees
More than a year
“Cerner review”
Pros
Starting off with Cerner for EMR use is a breeze, making it less daunting compared to other platforms.
Cons
So far, no negatives about Cerner, but improved integration like Epic's would enhance its utility.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Remote Anesthesia Coder, 500+ employees
“Too many windows, hard to find info”
Pros
Honestly I cannot say there is anything I like about Cerner.
Cons
I find myself navigating through way too many separate windows to get to information and I struggle to find things I need like infusion times, orders and other key details.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
3
Hospital & Health Care, 500+ employees
More than a year
“Cerner PowerChart -An EHR system easy to use, HIPAA compliant and efficient in your charting”
Pros
I find Cerner PowerChart indispensable for managing patient orders, notes, lab results, and more all conveniently at my fingertips.
Cons
Different versions of Cerner PowerChart have varying capabilities, limiting functionality across hospitals.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Mental Health Care, 500+ employees
More than a year
“Less complicated”
Pros
This software provides basic functionality for documenting client information.
Cons
This software lacks robust features for charting and documentation.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Prime Fitness, 50-99 employees
“It does a great job”
Pros
With Cerner EMR Software, we can order more test, look up diagnosis and manage patient charts from the same system. It can also refer patients to other consultants.
Cons
The graphic layout is a bit difficult to navigate but overall, no issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Medical Practice, 500+ employees
“offer great electronic records”
Pros
One thing I like is that everything is handled electronically and I can keep detailed records.
Cons
As a non-management user, I am frustrated by the limited customization available for my role. In my ideal setup, there would only be a single nutrition order so any new instruction simply replaces the previous one. Plus it would make life a lot easier if I could hide or filter out anything irrelevant without having to file a support request every time. I would also like to have a report that lists any transfers or patient discharges since the last site refresh really useful for keeping up to date.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Moore Gastoentology , 2-9 employees
“Suits our small clinic”
Pros
Cerner EMR comes with customizable features so you can change the fields on charts and add auto-fill for certain items with a few clicks. impressive work.
Cons
The training and learning curve was quite long in our opinion.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Fort Healthcare Patient, 11-50 employees
“A journey to better health”
Pros
“The IT support that Cerner health provides to Fort Healthcare, that suite of tools and features that they provide through their portal, it allows me to be a participant in my own journey towards being healthy.”
Cons
We have nothing to report about this amazing software.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8