Total 441 reviews

3.7

All reviews are from verified customers

Rating Distribution

5

Stars

26%

4

Stars

39%

3

Stars

22%

2

Stars

9%

1

Stars

4%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

S
serita

Hospital & Health Care, 500+ employees

More than a year

5.0

scheduling made easier

Pros

Using the software to schedule appointments and manage registrations is simple.

Cons

Patient search often generates errors and duplicates, complicating data management.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A
Anonymous

Medical Practice, 500+ employees

4.0

provides remote access from anywhere

Pros

The thing I like is that I can access it remotely from home or from my mobile anywhere.

Cons

Nothing major but I'd like to see more social media related features added if that's possible

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

A
Aaron

Encompass Health, 500+ employees

4.0

Handles Everything with Ease

Pros

Cerner EMR Software is easy to use. Makes your job easier. It has all the basic features needed. Easy navigation and not much confusion. They haven’t added extra useless functions in this system, which makes things easier to use and search for information that is needed at a specific time. You won’t get lost in this system while using it.

Cons

There are a few features that if updated would be more appreciated like the charting feature. They can make the charting feature more user-friendly and make it easier for us to share it with other health professionals.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

9

I
Ian

Hospital & Health Care, 51-100 employees

Less than 6 months

2.0

Not User-Friendly

Pros

The primary advantage is having all our facilities integrated into one system, simplifying access across different departments.

Cons

Despite being touted as user-friendly, it's not. As a patient, I experienced missing orders like my stress test. As an IT person, resolving issues relies on inadequate tier support, taking days to address simple tasks like printer setup.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

3

Functionality

4

JMF
Jonathan Ming-Yan F

Resident Physician, 500+ employees

5.0

Very User-Friendly

Pros

It is very user-friendly, and thats my favorite thing about it. I would really recommend it.

Cons

The customer care side of things can be a bit more responsive but besides that, everything is running smoothly.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

V
Vijay

Hospital & Health Care, 500+ employees

More than a year

3.0

The Worst Support Ever: Urgent Tickets Take Months to Resolve

Pros

Initially, Cerner offers robust support, but afterward, it dwindles. Responses from the support team in Bangalore are minimal, and tickets get shuffled between teams, delaying resolutions.

Cons

Support is practically nonexistent. Essential updates, like adding new vaccines, are delayed for months due to dependencies on external suppliers.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

5

Functionality

6

J
Jonathan

Fort Wayne Orthopedics, 101-500 employees

5.0

Easy to navigate

Pros

Cerner EMR Software is easy to use, and I got comfortable with it quickly. It is easy to navigate through. In terms of easy usage and reliability, it is more like EPIC. The system is organized and does not seem cluttered at all. It is very well put together.

Cons

I didnt really see anything negative about this product, but the price of it is no less at all.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A
Anna

Medical Practice, 500+ employees

More than a year

4.0

Improved Charting

Pros

The software excels in storing vast amounts of data, especially in linking medical records for a comprehensive patient history.

Cons

The interface is cluttered and challenging to navigate.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

AS
Ashley S

School Nurse, 500+ employees

5.0

A+

Pros

From excellent features to the best customer support, the Cerner EMR Software is mind-blowing. We absolutely love this software.

Cons

Having access to outside records can be a little troublesome and difficult.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

R
Rosemary

Hospital & Health Care, 500+ employees

Less than 6 months

1.0

Registered Nurse

Pros

Unfortunately, this system lacks any notable beneficial features.

Cons

The user interface is unfriendly, with tiny font sizes causing strain.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

L
Larry

Athens Bone and Joint, 100-499 employees

5.0

A good EHR software

Pros

It is great for doctors and they can fill in information while performing rounds. You can create your own macros and templates and access images and attachments through the program.

Cons

It takes a while to learn because of its high learning curve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V
Valorie

Medical Practice, 101-500 employees

Less than 6 months

3.0

Early but a Rocky start so far

Pros

Pre-built reports are readily accessible and relatively easy to utilize.

Cons

Integration has been challenging, exacerbated by inadequate training and missed sessions.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

8

Functionality

8

R
Rohit

Medical Practice, 1-10 employees

More than a year

4.0

Cerner review

Pros

Starting off with Cerner for EMR use is a breeze, making it less daunting compared to other platforms.

Cons

So far, no negatives about Cerner, but improved integration like Epic's would enhance its utility.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

JP
Julie P.

Remote Anesthesia Coder, 500+ employees

2.0

Too many windows, hard to find info

Pros

Honestly I cannot say there is anything I like about Cerner.

Cons

I find myself navigating through way too many separate windows to get to information and I struggle to find things I need like infusion times, orders and other key details.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

3

C
chrys

Hospital & Health Care, 500+ employees

More than a year

4.0

Cerner PowerChart -An EHR system easy to use, HIPAA compliant and efficient in your charting

Pros

I find Cerner PowerChart indispensable for managing patient orders, notes, lab results, and more all conveniently at my fingertips.

Cons

Different versions of Cerner PowerChart have varying capabilities, limiting functionality across hospitals.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

O
Omasiel

Mental Health Care, 500+ employees

More than a year

3.0

Less complicated

Pros

This software provides basic functionality for documenting client information.

Cons

This software lacks robust features for charting and documentation.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

M
Mark

Prime Fitness, 50-99 employees

5.0

It does a great job

Pros

With Cerner EMR Software, we can order more test, look up diagnosis and manage patient charts from the same system. It can also refer patients to other consultants.

Cons

The graphic layout is a bit difficult to navigate but overall, no issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

KML
Ka Ming L.

Medical Practice, 500+ employees

4.0

offer great electronic records

Pros

One thing I like is that everything is handled electronically and I can keep detailed records.

Cons

As a non-management user, I am frustrated by the limited customization available for my role. In my ideal setup, there would only be a single nutrition order so any new instruction simply replaces the previous one. Plus it would make life a lot easier if I could hide or filter out anything irrelevant without having to file a support request every time. I would also like to have a report that lists any transfers or patient discharges since the last site refresh really useful for keeping up to date.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

T
Travis

Moore Gastoentology , 2-9 employees

5.0

Suits our small clinic

Pros

Cerner EMR comes with customizable features so you can change the fields on charts and add auto-fill for certain items with a few clicks. impressive work.

Cons

The training and learning curve was quite long in our opinion.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

CO
Clifford Olson

Fort Healthcare Patient, 11-50 employees

5.0

A journey to better health

Pros

“The IT support that Cerner health provides to Fort Healthcare, that suite of tools and features that they provide through their portal, it allows me to be a participant in my own journey towards being healthy.”

Cons

We have nothing to report about this amazing software.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8