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Pros

  • User-friendly navigation

  • Secure and reliable data handling

  • Comprehensive patient record access

Cons

  • Delayed customer support response

  • Redundant task completion steps

  • Infrequent software updates

Total 441 reviews

3.7

All reviews are from verified customers

Rating Distribution

5

Stars

26%

4

Stars

39%

3

Stars

22%

2

Stars

9%

1

Stars

4%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A
Anonymous

Hospital & Health Care, 500+ employees

More than a year

5.0

Always fast, organized and easy

Pros

The interface has always felt really easy for me to use. Plus it loaded fast every time and it let me pull up notes, images and test results quickly, with everything neatly organized and located nearby.

Cons

Because I usually signed in through a third party, I did not consistently have direct access. Over the past three years, I found myself repeatedly calling and emailing the vendor to resolve password and login problems and restore access.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

R
Rick

Mountain View Hospital, 101-500 employees

More than a year

1.0

Absolute Rubbish

Pros

Combines across all aspects of our medical software needs

Cons

Excessively redundant; repeat steps over and over to accomplish one thing; cumbersome; there is no "standard of operation" for this software, nothing in different areas works in the same manner as anything else; does not follow Windows protocols, making it difficult to navigate and use; constantly crashes; when one bug gets fixed it creates 5 more

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

K
Keith

Medical Practice, 51-100 employees

Less than a year

4.0

Smooth, user-friendly workflow integration

Pros

We found the interface very user-friendly and it fit smoothly into our existing workflow. Plus our staff picked up the process quickly and learned the system without much trouble.

Cons

yes we did encounter some resistance to change among staff before go-live which became a noticeable drawback during implementation, even though ultimately the system itself was easy to learn.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

NA
NNAEMEKA Amanze

Tallahassee Memorial Hospital, 500+ employees

3.0

User-Friendly but Lacks Strong Health Information Exchange

Pros

It's easy to navigate, which makes daily tasks smoother.

Cons

The health information exchange between inpatient and outpatient settings could be much stronger.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

6

GS
Grace Susan

christiana care, 500+ employees

More than a year

1.0

Cerner is Terrible

Pros

There is nothing good about it.

Cons

The problem list is too long. We are switching to epic.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

3

VU
Verified User

Hospital & Health Care, N/A employees

Less than a year

5.0

Perfect for All Needs

Pros

I find it very easy to navigate and quite user-friendly.

Cons

I really liked Cerner and I do not have anything negative to say about it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

W
wright

Mental Health Care, 11-50 employees

Less than a year

5.0

Incredibly hassle-free and user friendly

Pros

Using it is not a hassle and the whole interface is incredibly user-friendly.

Cons

Honestly I have been extremely satisfied with Cerner and cannot think of anything negative to say about it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SH
Syed H.

Medical Education, 101-500 employees

5.0

makes note-writing easy and clean design

Pros

What I like most about Cerner is how easy it made getting to the note-writing tools. Plus the clean, simple user interface is amazing and I like the neat way lab results were presented. I also found Neuro imaging extremely easy to access which mattered a lot to me as someone training in neurology.

Cons

I noticed it did not include a feature like epic's Care everywhere and that kind of cross-institutional access proved a huge advantage when we switched to epic. even so, because Cerner's note-writing tools were so user friendly and well organized for day to- day clinical workflow, I genuinely missed using it after our hospital adopted a different EHR system

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

L
Latha

Hospital & Health Care, 51-100 employees

Less than a year

5.0

My Experience with Cerner

Pros

It's secure and straightforward to use, ensuring easy retrieval for future reference.

Cons

No complaints because the software covers everything I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Leanne

Hospital & Health Care, 500+ employees

5.0

A good ehr

Pros

It's quite basic, yet it offers simple features for safeguarding records and scheduling appointments hassle-free.

Cons

Sometimes, there are too many clicks required to complete tasks efficiently.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

better than previous ones

Pros

In the inpatient setting, I can easily access patient records during hospitalization through the system, including the patient portal.

Cons

Transitioning between "flowsheets" isn't smooth, it needs a lot of upfront learning.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A
Angela

Hospital & Health Care, 1-10 employees

More than a year

3.0

needs some tweaks

Pros

I appreciate the simplicity of scheduling appointments.

Cons

My least favorite aspect is the inability to view other parts of the chart without interrupting the current task and navigating to another section of the patient's chart.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

C
Christine

Hospital & Health Care, 500+ employees

More than a year

4.0

user-friendly ehr

Pros

The program's ease of use is remarkable and navigating through it is a breeze.

Cons

Lack of ability to override certain actions, especially during emergencies like scheduling C-sections directly to surgery, would greatly improve efficiency.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KMM
Kathlyn Mae M.

Perioperative Nurse, 500+ employees

5.0

Great for assessments

Pros

For me, it is great for healthcare, patient assessments and patient EHR.

Cons

It hangs, is slow, sometimes requires a lot of clicks and performance really depends on which Cerner app or version you have.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Medical Practice, 500+ employees

5.0

Accurate charting and reliable tracking

Pros

Cerner allows our organization to accurately chart and reliably track patient documents without any errors.

Cons

the programs functionality needs improvement and the training they provided could have been more thorough and helpful.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

L
lang

Medical Practice, 500+ employees

More than a year

1.0

Cerner Relies on Old Software and Brand Name

Pros

I can't find a single positive thing to say about Cerner products or the company. It feels like many reviewers lack firsthand experience with the product. It's frustrating that comments from clerks hold the same weight as those from licensed providers responsible for documentation and orders.

Cons

Everything about it is frustrating: the useless power chart templates, interoperability issues with labs, unclear workflows, and outdated features. It's far behind cheaper alternatives, with ongoing issues like incorrect ICD 10 codes and orders falling off after a year.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

S
Scott

Medical Practice, 1-10 employees

More than a year

2.0

Would Recommend Avoiding This Product

Pros

When we first acquired the product, its ease of use and functionality were impressive.

Cons

Customer service is nonexistent, responses take months, and frequent software updates disrupt workflows without addressing user needs promptly or without additional charges.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

3

Functionality

2

P
Pearl

Medical Practice, 500+ employees

More than a year

3.0

Covers everything, but Too Many Clicks

Pros

Cerner is known for its intricate and precise nature and rightly so.

Cons

There are too many redundant ways to complete tasks, leading to confusion and unnecessary complexity.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

JHM
Jeremy H. Madison

Aesthetics Pros, NY, 1-10 employees

4.0

Top EMR for a Reason

Pros

We recently made a shift to Cerner from a ‘specialty’ dermatology EMR – and it’s turned out to be a good decision. Less headache overall and superb user experience. My advice to clinics: stop wasting time with cheap medical software and just get this (covers everything you want to be streamlined in your workflow).

Cons

It is expensive! But worth it if you can afford it, trust me. Get Software Finder’s helpline reps to offer you a custom deal.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

HJC
Henrietta J. Cole

NH Towers Dispensary, WA, 1-10 employees

4.0

Best EHR, But Expensive

Pros

Over a 15 years’ (and counting) stint as a family GP, I’ve pretty much tried all the EHR options on the market; with Cerner being my top choice. It covers all my daily clinical workflow bases and more, thus allowing me to focus more on my patients than struggling to work with the software. Definitely recommended if you want an all-purpose medical software solution for your setting.

Cons

The system can be horridly expensive, especially with more advanced integrations, for practices on a budget. So, be prepared to dole out the currency!

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

9