Clearwave Reviews

“Kiosk check-in solution

Pros

We transitioned from paper registration to electronic check-in kiosks with Clearwave. We appreciate the scalability and customization options. Integration with our current vendor is decent, but we look forward to more flexibility with another EHR vendor soon. Customer support is responsive and excellent. There's no way we'd go back to the old-fashioned patient check-in method.

Cons

Like any software, we continually seek updates and greater customization. I believe Clearwave listens to feedback and strives to enhance its offerings to remain current.

“ELIG AND CLEARWAVE

Pros

Clearwave helps with eligibility, copays, and outstanding balances for our patients.

Cons

Flexibility in adapting to daily changes in insurance coverage is crucial for our operational needs.

“Clearwave

Pros

Implementing the Clearwave kiosk has streamlined our check-in process across the board. Previously, patients had to fill out 7-10 pages of information; now, it's just one page, with plans to go completely paperless by year-end! The savings in paper and ink alone have been substantial. The mobile pre-check is also convenient for tech-savvy patients. I'm impressed with their development team, which actively seeks user feedback to enhance the Clearwave experience.

Cons

Due to limitations within our current EMR system, we are unable to fully utilize all features offered by Clearwave. Nonetheless, we are content with our current capabilities and eagerly anticipate expanded functionalities with a future EMR platform switch.

“Excellent Customer Service

Pros

The insurance verification tool is incredibly useful.

Cons

Engaging both staff and patients with the software's features has been challenging. Even after two years, patients still struggle with using the kiosk for check-ins rather than relying on staff assistance.

“Experience with Clearwave

Pros

Our medical practice has seen a significant reduction in billing errors and up-to-date eligibility checks for patients and their insurance.

Cons

We encounter integration issues with our practice management system, Nextech, and face difficulties with verifying some insurance providers due to their absence from the system.

“Clearwave for Imaging Services

Pros

It's easy for our patients to use, adaptable to our specific needs, and offers excellent technical customer support availability. The system is reliable.

Cons

Currently, there are no significant issues that come to mind. The system effectively meets our operational needs.

“Clearwave OFAC

Pros

Patients actively engaging in the process of scanning and rectifying their personal information to ensure accuracy.

Cons

Enhancing the scanner's position to eye level would provide patients with a clearer perspective on where and how to scan their information.

“Clearwave Review

Pros

Getting real-time insurance coverage information makes check-in easy for patients.

Cons

I am thoroughly pleased with the software and have no complaints.

“Game Changer

Pros

Both patients and members of the office staff alike find the system intuitive and straightforward to navigate, contributing to enhanced usability for everyone involved.

Cons

It would be beneficial to have greater flexibility in collecting deductibles in advance.

“Streamlined Patient Check In

Pros

It keeps up with patients and insurance eligibility! Real-time processing ensures highly efficient check-ins for both patients and employees we love it!

Cons

The software is outstanding, and the Clearwave team consistently seeks improvement through frequent updates.

“Clearwave review

Pros

The details provided in each patient's eligibility form are thorough.

Cons

The recurring issue of not being able to verify Tufts insurance on a near-daily basis remains a notable challenge for us.