Clearwave Reviews

“Awful Customer Experience

Pros

This software is helpful, but I find that patients are not fond of using it.

Cons

The business practices of Clearwave do not align with ethical standards.

“Clearwave

Pros

The interface is easy to navigate, and there's ample information available. Interfacing is also quite seamless.

Cons

I find myself in need of enhanced support for the items listed and a deeper integration.

“Clearwave is the best!

Pros

We primarily utilize it for checking eligibility and benefits. For a medical office, ensuring patients' insurance coverage before their visit is crucial! We've relied on Clearwave for many years now. Investing in this fantastic tool is definitely worthwhile, it's valuable every step of the way!

Cons

While most insurances are covered, not all are included in their system.

“Clearwave Kiosks

Pros

It's simple to use; just follow the prompts. It saves time and hassle during the check-in process and is extremely user-friendly. Scanning important ID cards is also simple, with reminders to take your ID back before moving to the next screen. The kiosks are set at various heights, making them easily accessible for people with disabilities.

Cons

The integration process operates seamlessly without encountering any software-related issues.

“Support is Exceptional

Pros

Implementing Clearwave had the most impact by eliminating registration lines. Both our staff and patients loved that.

Cons

My critiques are sparse, but I might mention that higher-level logic isn't directly linked with custom fields. However, considering our extensive use of such fields, it may not significantly impact an average user.

“CW review

Pros

It's easy to use, and scheduling future appointments requires less information.

Cons

Every time I implement a change, there seems to be a subsequent issue that arises.

“Still implementing

Pros

The eligibility check provides details that we haven't found with other software.

Cons

There is a noticeable lack of options to personalize some of the finer details.

“Clearwave improved our front end processes!

Pros

Our implementation team was outstanding. We were well-informed and prepared at each installation step. What surprised us most was the immediate reduction in accounts receivable as patients paid outstanding balances during kiosk check-ins a great bonus. Our front-end efficiency as a group improved right from day one with faster check-ins, more accurate data collection and payments, and seamless EMR integration.

Cons

Software updates tend to pose challenges especially when multiple systems are communicating simultaneously.

“Review

Pros

Patients experience a streamlined check-in process that enhances efficiency and reduces the occurrence of errors.

Cons

The scanning software occasionally fails to identify the correct side of the ID card. 2. Direct integration of the software into our EHR system is absent. 3. The Clearwave system lacks a built-in credit card machine or gateway.

“Like having a billing person at front desk

Pros

Patients settle their balances without issue using the kiosk, ensuring accurate demographics.

Cons

Improved integration between Nextech and Clearwave would greatly benefit our operations.

“Clearwave

Pros

The interface is very intuitive when paired with EHR.

Cons

Additional reports for summarizing patient usage would be highly advantageous.

“Clearwave Kiosk

Pros

Integrating with our practice management system was seamless, and the support staff remained attentive throughout the entire process. The Clearwave kiosk is incredibly user-friendly, easing the workload and stress on our welcome desk staff. Wait times have decreased, and patients can now pre-register electronically, reducing demographic errors from manual data entry. The insurance eligibility verification surpasses what our practice management system offers. Patients can opt for text or email appointment reminders in English or Spanish, and our collections have significantly increased.

Cons

There are times when it feels like we are not fully leveraging Clearwave's capabilities, particularly given our primary patient demographic's preference for traditional methods over new technology.

“Clearwave

Pros

The eligibility check feature is what I value most. Even when our PM software was down for a day, our Insurance and Authorizations team could operate normally, critical when dealing with 200-500 patients daily. The weekly check-ins with customer support team made implementation relatively easy as they're exceptional!

Cons

Given our patient demographic, which skews older, there are challenges with navigating technology. An app interface, rather than a mere link, would be more ideal.

“Clearwave in a Urology Practice

Pros

The kiosks are extremely user-friendly, verifying eligibility, collecting payments, and speeding up the registration process with improved accuracy.

Cons

The compatibility with some electronic health records remains somewhat limited.

“When it works it works very well!

Pros

I appreciate the real-time eligibility checks and the clean, easy-to-navigate portal.

Cons

There is little to dislike about the software itself. If there were an improvement to request, it would be more comprehensive administrative reporting, though the current offerings are satisfactory.

“Inovation

Pros

My front desk workload decreased significantly; these tasks are now automated.

Cons

Patients often struggle with using the kiosk and understanding its instructions. It might be beneficial to have a staff member stationed nearby to assist them.

“Clearwave

Pros

The eligibility feature stands out the most, it's wonderful and detailed, providing copay information efficiently.

Cons

A particular frustration is the inability to make changes if the system isn't communicating with Cerner, necessitating the simultaneous use of two systems.

“Clearwave has positively changed the check-in process

Pros

Our revenue increased significantly. The system is easy to use and automates many functions.

Cons

It would be beneficial if card scanners were positioned higher for better visibility and accessibility. While the introduction of duplex scanning is appreciated, further innovations in iPad design are also desirable.

“Clearwave in Pain Management

Pros

I value the simplicity and convenience that this system provides to our patients, making their experience straightforward and hassle-free.

Cons

The software's customization capabilities were overstated prior to its implementation in our clinic. We've encountered open-ended customer service responses and unresolved issues, impacting our overall experience.

“Wonderful Product

Pros

It's very intuitive and integrates well with our EMR system.

Cons

Some features do not integrate well with our EMR system.

“Kiosk check-in solution

Pros

We transitioned from paper registration to electronic check-in kiosks with Clearwave. We appreciate the scalability and customization options. Integration with our current vendor is decent, but we look forward to more flexibility with another EHR vendor soon. Customer support is responsive and excellent. There's no way we'd go back to the old-fashioned patient check-in method.

Cons

Like any software, we continually seek updates and greater customization. I believe Clearwave listens to feedback and strives to enhance its offerings to remain current.

“ELIG AND CLEARWAVE

Pros

Clearwave helps with eligibility, copays, and outstanding balances for our patients.

Cons

Flexibility in adapting to daily changes in insurance coverage is crucial for our operational needs.

“Clearwave

Pros

Implementing the Clearwave kiosk has streamlined our check-in process across the board. Previously, patients had to fill out 7-10 pages of information; now, it's just one page, with plans to go completely paperless by year-end! The savings in paper and ink alone have been substantial. The mobile pre-check is also convenient for tech-savvy patients. I'm impressed with their development team, which actively seeks user feedback to enhance the Clearwave experience.

Cons

Due to limitations within our current EMR system, we are unable to fully utilize all features offered by Clearwave. Nonetheless, we are content with our current capabilities and eagerly anticipate expanded functionalities with a future EMR platform switch.

“Excellent Customer Service

Pros

The insurance verification tool is incredibly useful.

Cons

Engaging both staff and patients with the software's features has been challenging. Even after two years, patients still struggle with using the kiosk for check-ins rather than relying on staff assistance.

“Experience with Clearwave

Pros

Our medical practice has seen a significant reduction in billing errors and up-to-date eligibility checks for patients and their insurance.

Cons

We encounter integration issues with our practice management system, Nextech, and face difficulties with verifying some insurance providers due to their absence from the system.

“Clearwave for Imaging Services

Pros

It's easy for our patients to use, adaptable to our specific needs, and offers excellent technical customer support availability. The system is reliable.

Cons

Currently, there are no significant issues that come to mind. The system effectively meets our operational needs.

“Clearwave OFAC

Pros

Patients actively engaging in the process of scanning and rectifying their personal information to ensure accuracy.

Cons

Enhancing the scanner's position to eye level would provide patients with a clearer perspective on where and how to scan their information.

“Clearwave Review

Pros

Getting real-time insurance coverage information makes check-in easy for patients.

Cons

I am thoroughly pleased with the software and have no complaints.

“Game Changer

Pros

Both patients and members of the office staff alike find the system intuitive and straightforward to navigate, contributing to enhanced usability for everyone involved.

Cons

It would be beneficial to have greater flexibility in collecting deductibles in advance.

“Streamlined Patient Check In

Pros

It keeps up with patients and insurance eligibility! Real-time processing ensures highly efficient check-ins for both patients and employees we love it!

Cons

The software is outstanding, and the Clearwave team consistently seeks improvement through frequent updates.

“Clearwave review

Pros

The details provided in each patient's eligibility form are thorough.

Cons

The recurring issue of not being able to verify Tufts insurance on a near-daily basis remains a notable challenge for us.