ClinicMind Reviews

“excellent chart navigation tool”

Pros

Navigating a patient's chart feels very simple and moving from one field to another is easy. Adding different macros is simple as well.

Cons

The screen can feel a bit crowded, with a lot of buttons and menus covering both the patient side and the business side of the practice.

“Scheduling tools features”

Pros

Family linking, bulk scheduling and task button have been really useful. The layout feels clean, easy and simple to follow as a user.

Cons

What I like least is how cramped the screen feels which can make it harder to read and clearly see patients. Appointments are also not very easy to spot.

“EMR integration capabilities”

Pros

The billing cycle ties in closely with the EMR and reporting which has been a big plus. Switching between tabs feels more accurate and much more efficient than with the software we used before.

Cons

There was definitely a learning curve at first but it ended up being worth the effort. I had to adjust the way I thought about reporting and how separate billing functions could be integrated more effectively.

“Continuous improvement efforts”

Pros

One thing I really appreciate is how much detail we're able to build into the system. It also matters that they genuinely listen to feedback from those of us working in the field and use that input to make improvements. Whenever help is needed, their team is reachable by chat or phone which has been very helpful. I also value that the platform keeps evolving and their follow-up and ongoing support have been very strong.

Cons

Keeping up with all the new updates can be challenging at times. It means a lot of extra training is needed to stay current with the technology and the direction the system is taking. On top of that, it can take our office a while to adjust our settings and workflows to fit each new version. For example, getting our charting notes aligned with the system's charting setup takes time and coordination. Once everything is finally calibrated, it works very well but the process can definitely be time-consuming.

“Outstanding service quality”

Pros

Without a doubt, this company has the best customer service I've dealt with. The billing tools are simple to work with, the training is quick and every update is explained clearly.

Cons

It's a very advanced piece of software and I'm still picking up new tools to use every day. Honestly, I haven't come across any real downsides with this company.

“Convenient workflow experience”

Pros

Working in a fast-paced environment feels much more manageable with this software because it offers several ways to get things done. Its simple design keeps me very satisfied and it's simple to use while also helping bring the team together.

Cons

I'm honestly very satisfied with the software overall. It's user-friendly and easy to work with. If anything could be improved, it would be adding automatic phone number formatting.

“positive experience overall”

Pros

the customer support reps were very helpful, patient and kind while helping me get everything figured out. The whole experience was really positive.

Cons

I don't have any cons to mention.

“Feature updates enhancements”

Pros

This newer EHR covers most of what our office needs and has been a really great fit overall. One of the biggest advantages is that it keeps getting updated with new features and it genuinely feels like they pay attention when users submit feature requests.

Cons

One frustration is that the billing team is not always responsive enough. There are times when we end up having to contact insurance ourselves, correct issues and resubmit claims even though that follow-up should really be handled by them much more promptly.

“Billing support assistance”

Pros

Working with this billing team has been a big step up for our OT group even though we use a separate EMR. Their support on the billing side has been outstanding. They do not simply write off codes and they pursue difficult insurance payments much faster than the company we used before. Having a dedicated point person has also made a real difference, he is dependable, quick to respond and does a very good job addressing what I need. The reporting tools are useful as well and I can pull a variety of reports to track our key performance indicators. It took some time to get there but with consistent communication and the focus of our main biller, we now have a much stronger SOP and our billing and collections are performing far better than they did with our previous company.

Cons

umm it does not collect patient payments so you have to stay organized, collect every copay at the time of service and make sure your front office is actively handling patient balances and responsibilities.

“Responsive support team”

Pros

Whenever something comes up, the support team is quick to respond and consistently helps us work through any situation.

Cons

A few workflows can feel a bit complicated and take several steps to complete which can slow down everyday tasks. Aside from that, we've had a lot of success with this software.

“Comprehensive platform solution”

Pros

The system is very comprehensive and high quality and the support team has been outstanding. They keep it updated regularly to stay current with technology and billing changes. The training is excellent as well and the staff are always patient and kind throughout the process.

Cons

I honestly can't think of any real downsides. If anything because the EHR is so comprehensive, I've needed to spend a little more time on training but that's really more on me than on the software.

“Easy onboarding process”

Pros

Getting started with the software didn't take long and the system was simple to understand and use. Since I was a new provider in the office, that made a big difference and whenever I had questions, their team responded clearly and thoroughly.

Cons

The training process did take a fair amount of time. In a busy practice, it can be tough to carve out enough time to attend all of the training sessions.

“Dishonest and misleading”

Pros

Our signed contract has been totally ignored, and they haven't followed any of its requirements which is really disappointing.

Cons

I entered into a contract with ClinicMind to handle appointment setting for sales. To date I have worked for 65 hours and they owe me $1105 through a Paypal invoice. However the payment is now a month overdue.

“Good option...”

Pros

I had a great experience with a patient technician who helped me navigate the system.

Cons

Well I wish the process had been a bit more simpler and quicker.

“Truly amazing!”

Pros

The trainer gave me a lot of useful tips and tricks that will has helped me a lot in using the system more properly.

Cons

The text and menu selections is a bit too small, but the good thing is that I can zoom in to make them larger.

“Basic yet gets the job done”

Pros

ClinicMind software is a very user-friendly system. From the go, we are able to learn and use it without an issue.

Cons

Well I do not have any complaints.

“The support team is quite helpful”

Pros

It is easy to navigate, and if any issues come up, customer support is always there to help us.

Cons

We have not face any major problems so far. And as mentioned before, in case of any support team is always there to assist.

“The secret behind our success”

Pros

Affinity Billing plays a key role in our growth and success. When we move toward Affinity four years ago we had struggled to find an effective billing system for our psychiatric services. Despite being relatively new to the specialty, Affinity demonstrated the initiative and capability to grow alongside our business. They created a reliable and efficient platform for "UB" billing, enabling us to incorporate billing for inpatient facility charges as we expanded those services. Since partnering with Affinity, our billing and collections processes no longer hinder our growth but instead maximize our potential.

Cons

Although there is a slight learning curve overall it serves us effectively.

“Using it for a long time and is very happy”

Pros

For over 5 years, my team has been using Affinity Practice Management software alongside more than a dozen other practice management systems. Based on our experience there is no comparison to Affinity Practice Management. It is a powerful software equipped with excellent reporting tools, real time report generation and one of the most efficient claims tracking mechanisms. It provides precise information on the status of claims throughout their life cycle, it is user friendly and highly customizable. This software allows us to monitor the financial performance of our practice while also assessing employee performance through real-time and informative reports. The dashboard is exceptional, offering a comprehensive overview of accounts receivable (AR) and highlighting focus areas for AR recovery and increased payment. Additionally, it provides valuable trend analysis.

Cons

I have no issues with this product so far.

“My top pick”

Pros

After exploring numerous software options I came across Affinity Billing. it stood out as the most thorough solution for my practice. Even after reevaluating the software market recently, I was pleasantly surprised to find that Affinity Billing still meets all my practice needs. The software is intuitive, cost effective and offers exceptional support. Its extensive functionality is tailored to address business requirements. I particularly appreciate the hands-on control over information and the proactive approach to claims follow-up. Affinity Billing promotes teamwork and keeps me focused on growing my practice. All stakeholders involved in revenue cycle management, including my staff, claims follow-up team, billing account manager, quality assurance teams, and management, utilize the same package.

Cons

The software has met all my expectations so no complaints.