ClinicMind Reviews

“Guided support assistance”

Pros

Whenever I've needed help, the people on the team have been incredibly supportive and willing to walk me through the system. They take the time to explain things clearly and make sure I feel fully comfortable using it.

Cons

One frustrating part is the automatic system since it allocates money without considering the fee schedule. Because of that, we end up having to reverse the entries and repost them.

“great management workflow”

Pros

The claims process works really well and it's very clear right away when something is wrong. Fixing rejected claims is also pretty easy.

Cons

At first, the system can seem a bit complicated but after a couple of training sessions, it starts to make complete sense.

“Workflow optimization strategies”

Pros

Their support team has been absolutely invaluable during customer support calls and video chats especially when it comes to tailoring workflows, improving efficiency and making sure documentation stays compliant. She pays close attention, listens carefully and asks thoughtful questions to fully understand what's needed. Over the course of several calls, she has completely transformed my charting workspace for the better.

Cons

Like most EMR systems, it comes with the usual built-in macros. At first, those templates felt geared mostly toward chiropractic-only clinics but with help from the clinic support team and a multidisciplinary focus, they've expanded it into a charting style that feels much more medical.

“good experience”

Pros

After coming back to it, I'm realizing the software is far more powerful than it was when I was first trained on it eleven years ago. It's made me interested in getting more training so we can align processes in our clinic even further. The customer training today was concise and focused and she still took the time to answer my questions carefully.

Cons

I don't have a strong opinion yet since I'm still not very familiar with it. That said, the constant changes have been frustrating and it seems to be missing some features that would be helpful for an Oregon office.

“great patient management system”

Pros

Between the note-taking tools, billing features, responsive customer support and how user-friendly the portal feels, this software covers a lot really well. Patient management is great and it also gives very good value for the money.

Cons

The billing setup can feel complicated at first and definitely takes some time to learn properly. A few of the demographic questions are also a bit confusing for patients when they are filling everything out.

“Training resources library”

Pros

Getting around the software feels very easy and user friendly. The training resources are excellent and they've helped me a lot especially when working on reports. Overall, I'm very satisfied with it.

Cons

At this point, everything has been going well and I really don't have any complaints. I've been using it for more than a year now and I'm thankful for the experience.

“easy to use”

Pros

Today's training left me really pleased with the team. They both delivered excellent support and took the time to educate me well which makes me feel confident about continuing to use the IT system.

Cons

Overall, I don't have any real complaints about the IT system and I'd definitely recommend it to others. The only issue I came across was when I was trying to post payments.

“perfect processing management”

Pros

Submitting PI claims electronically works really well and ERA posting is easy. Level 2 rejections also appear right at the top which makes them simple to spot and clear quickly.

Cons

It's a very comprehensive and capable platform but the large number of connected features especially moving between the charting and billing modules, can make the learning curve pretty steep for new users.

“Guided workflows assistance”

Pros

Really appreciate the way the tasks and step-by-step process for PI and the team are explained especially since that kind of activity is less common than the usual cases.

Cons

Getting started can feel overwhelming because there's a lot of material to remember and there isn't a printed PDF manual I can keep on hand to refer to whenever I need help.

“Learning resources materials”

Pros

Having access to all the training I need really helps me do better in the office and makes learning much more manageable.

Cons

I only started using it recently but clinic has been working well and I haven't run into any problems so far. There's still a lot left to learn though.

“Customer support service is good”

Pros

One of the best parts has been the customer support. Working with a trainer has also been really helpful and has allowed me to get the most value out of everything the software offers.

Cons

Statement generation piece could be better. I still need to adjust the format so my customers can clearly understand what they need to pay.

“Easy onboarding journey”

Pros

It has been very easy to use and it's been incredibly helpful whenever we've run into issues. Their team also gets back to us really quickly which has made a big difference.

Cons

There honestly wasn't anything about the training that I disliked. Everything was very simple to follow and helped make our work flow much better.

“responsive staff assistance”

Pros

One of the best parts is how fast, responsive and patient the staff is. They guide me step by step through the process of correcting claims which has been really helpful.

Cons

There are several ways to fix rejected claims so it can feel a bit confusing at times. Still, the techs are very helpful and make the learning process much easier.

“perfect billing assistance”

Pros

Getting started with this software has been much easier thanks to the customer service team. They've been really helpful whenever I've had billing or posting questions and they do a good job of setting up Zoom meetings to walk through everything in detail.

Cons

One part that's frustrating is figuring out the correct codes for posting payments. If the software doesn't accept the code, it just rejects the payment.

“Practice management software”

Pros

Running a solo practice has felt much more manageable with this software. It's been awesome for helping me become a more effective and efficient clinician. I can keep up with appointments, billing and overdue items very quickly and the system handles those tasks in a very sophisticated way. The note-taking and document management features have also been excellent. There's even an AI scribe option available which I personally don't use since I type quickly but it's nice to have if needed. It also includes a telehealth platform. Even without any front office staff, it has helped me operate like I have a full team behind me.

Cons

Getting started does involve a fairly steep learning curve but in my opinion it was worth the time and effort. The coaches and support contacts are responsive, knowledgeable and very well trained. Their onboarding process is highly structured, covering beginner, intermediate and advanced skills before training is finished. They also personally reach out when new features are released. Just today, I had a training session with the team and they were clearly motivated to make sure I was current on the latest Patient Portal updates. Some of my older patients initially struggled with signing in to the telehealth platform. After I mentioned it, the head of software development contacted me directly, appreciated the feedback and made the sign-on process much more simple. Since then, I haven't had that issue again. One area I still think they should add is a diagnostic testing platform with a dropdown menu for ordering blood tests and other diagnostic procedures.

“Helpful team members”

Pros

Right away, the support team came across as kind, patient and very informative. I ended up learning a lot today and I'd definitely recommend it.

Cons

I don't have any cons to mention.

“integrated billing solution”

Pros

One thing that really helps is how the software connects payments and charges directly from the documentation. It also makes the documentation process much more aligned which saves time and keeps everything organized.

Cons

It would be even better with more training videos that walk users through basic tasks, like posting payments or fixing errors.

“AI features capabilities”

Pros

Their support team has been fantastic and I really appreciate how the platform uses AI for scheduling and notes. Getting trained and up and running was a very simple process too.

Cons

One thing that needs improvement is the scheduling flexibility. I'd like to set adjusting hours and separate initial exam hours but right now people can still book an exam during those adjusting hours which isn't what I want.

“Flexible access options”

Pros

Coming from Bulletproof, this feels very familiar in a good way. The overall workflow makes sense and I appreciate being able to adapt the software to fit the way I need to handle documentation. Another big plus is being able to log in from home or other locations which is much better than Bulletproof only being accessible at the office.

Cons

Getting started was a little confusing at first simply because the system was new to me. Transferring patient information from Bulletproof through Benchmark also took a while to get used to and ended up being pretty time-consuming. I do wish there were another option for moving that patient data over although I understand that some tough points are just part of the process.

“Training and support resources”

Pros

Getting comfortable with the platform doesn't take much effort and the customer support team has been incredibly helpful whenever needed. The training and educational resources also make a big difference since they help you understand the system better and get more value out of the platform.

Cons

One thing that could be improved is having a full appointment view in a single screen. It would also be nice to have an option to completely hide the navigation bar on the left side of the screen.