“flexible and modern”

Pros

It has been a very positive experience to use this tool especially because it's simple to navigate, offers a lot of flexibility in how it functions, integrates well with our EMR and looks polished and visually appealing.

Cons

One thing I liked least was having to close a patient's information in one section before I could open another section for that same patient.

“simple booking and billing”

Pros

Using the software feels very easy especially when it comes to scheduling and handling the billing system.

Cons

The only difficulty I had was with the support during training, aside from that, I really have no complaints.

“easy navigation”

Pros

Really practical and helpful to use, with plenty of flexibility when moving around the program.

Cons

Honestly, I liked everything about the software.

“Strong EHR value”

Pros

The value you get for the price is really good and it works nicely with our EHR integration.

Cons

My only wish is that our EHR could handle this on its own so we wouldn't need to use a separate service.

“fast claims processing”

Pros

Choosing billing software came down to usability for me and this one immediately stood out because the setup was so user friendly. Once I actually started working in it, I was even more impressed by how quickly claims moved through their clearinghouse. From submitting a claim to getting paid, the whole process has been excellent.

Cons

Reporting side could use some improvement. It would be better to have more options for customizing what information is included in the reports.

“Helpful workflow support”

Pros

Once you get the hang of it, the software is easy to use. Customer support has also been very helpful whenever needed.

Cons

The different screens do not flow together very well and the pricing feels expensive.

“claims done right”

Pros

Claims creation, submission and follow-up tools are the standout part for me.

Cons

Anything related to patient statements has been the biggest disappointment, they look unattractive and cost too much. On top of that, the "statement batch print" search doesn't work correctly when patients receive a combination of electronic and paper statements.

“Patient support team”

Pros

Implementation team was excellent and I really appreciated how patient they were throughout the process.

Cons

It can be difficult to get in touch with someone when needed and the system feels a bit tedious to use.

“effortless billing”

Pros

Handling claim billing is much more easy with this software and it really simplifies the whole process. On top of that, a representative works with you directly, providing training and guidance so getting up to speed doesn't feel overwhelming.

Cons

At this point, we haven't run into any drawbacks so there's nothing specific to mention as a least-liked aspect.

“simple practice solution”

Pros

Right from the start, the staff has been very professional and the program has been simple and genuinely useful for our small practice.

Cons

The downside is that we haven't been able to access all the features at the price we paid.

“insurance claims helper”

Pros

It's been really helpful when it comes to handling insurance claims.

Cons

At first, getting used to a new software took some effort but they ended up making the learning process manageable.

“reliable and flexible”

Pros

After using it in our practice, we've been really pleased with the choice. There's definitely a lot to learn at the beginning but once we got past that steep initial learning curve, the software proved to be reliable, accurate, flexible and well integrated with our EMR, Elation. Support has also been responsive which has made the experience even better. Overall, we've been very happy with it.

Cons

Learning curve is undeniably steep. The interface feels a bit like the front end of a massive relational database and although the huge number of options gives it a lot of flexibility, it also makes it pretty easy to lose your way in all the settings.

“easy record keeping”

Pros

Navigating the software feels very easy and the record-keeping features have been really helpful.

Cons

One thing I'd really like to see is the remits and the CMS 1500 form linked directly to each claim. Right now, you have to click through several different sections to find that information and having it attached to the actual claim would make things much more convenient.

“account access insights”

Pros

CMD offers a wide range of reporting options which is really useful. It's also helpful that patient accounts can be accessed from several different sections of the system.

Cons

At the same time some basic features that usually come standard in other billing software are missing from CMD. The workflow feels fragmented because it seems to prioritize having more options over having a more connected core process. It would make more sense to start with a great basic workflow and then layer in extra options and customizations on top of that. Another frustration is that when I'm working from a report, if I click into another area and then close it, the system doesn't take me back to the report. That means extra steps and wasted time trying to navigate back to where I was. A bigger concern for me is the pricing structure. It feels like every little thing is charged separately for a billing service. Providers get a flat rate but we don't and our monthly invoice can swing a lot depending on how much work we do in a given month.

“Team-friendly platform”

Pros

It's very user-friendly and gives our team all the information we need in one place.

Cons

The only possible downside is the cost. At the moment, we're still using CollabMD along with another EMR system because we needed certain features to meet regulatory requirements.

“EHR integration win”

Pros

The EHR integration has easily been the biggest advantage for us. Data comes through easily and that's absolutely essential for keeping our billing department running the way it should.

Cons

Getting comfortable with the platform does take a while so the admin really needs to be fairly tech-savvy in order to train the rest of the team properly.

“billing integration tools”

Pros

Billing management features work really well and the software connects nicely with other programs we use.

Cons

One downside is that daily patient payments from our Practice Fusion software don't transfer over automatically so they still have to be entered by hand.

“budget-friendly option”

Pros

One of the best things about it is the price and getting around the software feels very easy.

Cons

At this point, I haven't come across anything I dislike about it. I'm really happy with how it's been going.

“easy web access”

Pros

Being web-based makes it convenient to use and the interface is simple to navigate and user-friendly.

Cons

There are too many tabs opening at once and I also can't tell which user created the claim.

“terrible customer service”

Pros

I still haven't been able to use the program so I can't really comment on how it works.

Cons

Dealing with customer service has been the worst support experience I've ever had.