Total 69 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

54%

4

Stars

17%

3

Stars

6%

2

Stars

7%

1

Stars

16%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

S

Sophia

Medical Practice, 1-10 employees

Less than 6 months

5.0
June 2021

Collabmd

Pros

Its compatibility with current EMRs and ease of use are noteworthy.

Cons

While my initial experience with CollaborateMD has been positive, I anticipate a more extensive exploration of its capabilities to uncover any potential shortcomings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

JENIFER

Health, Wellness and Fitness, 1-10 employees

More than a year

3.0
June 2021

REVIEW FROM BAYWEST

Pros

While some features prove beneficial, others seem tailored to specific specialties, which may not always align with the needs of our chiropractic office.

Cons

Certain redundant features and inconveniences in navigation detract from the overall user experience with CollaborateMD, necessitating improvements to enhance usability and efficiency.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

5

Functionality

7

J

Jazmine

Medical Practice, 11-50 employees

More than a year

5.0
June 2021

Ultimately Customizable

Pros

CollaborateMD offers a customizable billing system that caters to diverse practices, integrating seamlessly with various EHRs. The reporting functionality meets the specific needs of our providers.

Cons

A lack of flagging for duplicate claims presents a notable drawback in CollaborateMD, potentially leading to oversight and billing errors.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S

Samantha

Hospital & Health Care, 51-100 employees

More than a year

5.0
June 2021

CollaborateMD for Family Practices

Pros

Flexibility in reporting stands out as one of the most appealing aspects of CollaborateMD. The ability to customize reports and access comprehensive data sets sets it apart from other billing systems. Additionally, customer service is responsive and addresses support tickets promptly.

Cons

limitations as a billing system, particularly its lack of an integrated electronic medical records (EMR) front end, hinder seamless practice management and integration with existing systems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

J

Jennifer

Management Consulting, 51-100 employees

More than a year

5.0
June 2021

Best in the Market

Pros

The cloud-based nature of CollaborateMD, coupled with its intuitive dashboards and robust reporting capabilities, makes it a standout solution.

Cons

Enhancements such as integrating the ChangeHealthcare portal within the application and scheduling automated report deliveries would streamline workflows and improve user experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Carla

Medical Practice, 1-10 employees

More than a year

5.0
June 2021

Great System and Staff

Pros

CollaborateMD boasts a highly user-friendly system, complemented by top-notch tutorials and support services.

Cons

The software's restriction to a single clearinghouse and absence of an integrated electronic health records (EHR) feature limit its functionality and interoperability.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Syed

Hospital & Health Care, 51-100 employees

More than a year

5.0
June 2021

Best and inexpensive RCM Software

Pros

In terms of user-friendliness, CollaborateMD surpasses many other software options, offering easy navigation and accessibility across all features.

Cons

Improvements in claim scrubbing capabilities and dashboard functionality would enhance user experience and efficiency with CollaborateMD.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

J

Jean

Medical Practice, 11-50 employees

More than a year

5.0
June 2021

I Love the system

Pros

Key features like AR summary, claim tracking, and electronic billing enhance the functionality of CollaborateMD.

Cons

responsiveness to user feedback and prompt implementation of requested features contribute to its ongoing improvement and user satisfaction.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Karli

Hospital & Health Care, 11-50 employees

More than a year

5.0
June 2021

Billing Software

Pros

The software's maneuverability and the ease of retrieving proof of timely filing for claims are standout features.

Cons

While using billing reports, certain functionalities require additional steps for tab management, posing usability challenges for users.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

L

Lynn

Hospital & Health Care, 1-10 employees

More than a year

5.0
June 2021

Great software for independent medical practice

Pros

CollaborateMD is noted for its simplicity in use, particularly in making appointments.

Cons

Initial challenges with claim setup and eligibility verification underscore usability issues within CollaborateMD, affecting user experience and efficiency.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Patricia

Hospital & Health Care, 51-100 employees

More than a year

4.0
June 2021

Good Accounting Function

Pros

The ability to create custom reports effortlessly is a notable advantage of CollaborateMD.

Cons

Discrepancies between reports and data inconsistency contribute to reconciliation challenges, necessitating additional effort to ensure data accuracy.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Alexxis

Mental Health Care, 11-50 employees

More than a year

5.0
June 2021

Collaborate MD Review

Pros

CollaborateMD offers a plethora of features that, if utilized effectively, can streamline workload management and enhance efficiency.

Cons

Delays in Electronic Remittance Advice (ERA) availability hinder payment processing efficiency and necessitate manual retrieval from alternative portals, impacting operational efficiency.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lazette

Accounting, 1-10 employees

More than a year

5.0
June 2021

Always reliable!! Always updating!!

Pros

The software's ease of use and comprehensive Help Section make resolving claims and payment posting issues a breeze.

Cons

Overall, my experience with the software has been positive, with no significant drawbacks affecting usability or efficiency.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Laura

Hospital & Health Care, 11-50 employees

Less than a year

5.0
June 2021

Frontline ER

Pros

CollaborateMD's organization and accessibility, coupled with its integration with ePower, make it a highly functional solution.

Cons

CollaborateMD offers comprehensive data for marketing purposes; however, pre-defined reports tailored to marketing insights would enhance its utility for marketing endeavors.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S

shetila

Medical Practice, 1-10 employees

Less than 6 months

1.0
June 2021

Poor Quality PRACTICE management system

Pros

While Zen Charts may seem visually appealing and initially user-friendly, the actual experience of working through it often proves otherwise.

Cons

The initial setup quality and integration with insurance companies left much to be desired, causing frustration and inefficiencies in our workflow.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

5

W

Wayne

Hospital & Health Care, 1-10 employees

More than a year

5.0
June 2021

Collaborate Review

Pros

seamless ease in data entry and generates invoices and claims effortlessly, contributing to a smoother billing process.

Cons

I cannot identify any specific area that I have not disliked about the software, indicating a generally negative experience overall.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

E

Erin

Medical Practice, 1-10 employees

More than a year

5.0
June 2021

Great product - Easy to Use!

Pros

The user-friendly interface of CollaborateMD makes it incredibly easy to navigate and learn, with customizable reporting options adding to its appeal.

Cons

While generally satisfied with the software, I do wish customer service was a bit more attentive and helpful in addressing our concerns and queries.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

M

MARGARITA

Accounting, 11-50 employees

More than a year

4.0
June 2021

Revenue Cycle Management

Pros

The software's user-friendly interface is visually pleasing and facilitates easy navigation, making it a preferred choice for many users.

Cons

Reporting capabilities have been a persistent challenge, with glitches in the building process and limited options for generating comprehensive reports tailored to facility needs, hindering our ability to analyze data effectively.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

K

Kathy

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
June 2021

great value

Pros

CollaborateMD excels in ease of use, particularly in appointment scheduling and billing functionalities.

Cons

Accessing customer support proves difficult at times, as the chat option often malfunctions and emails take an extended period to elicit responses, causing delays in issue resolution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Alex

Hospital & Health Care, 51-100 employees

More than a year

5.0
June 2021

Integral for Medical Billing

Pros

CollaborateMD's customizable reporting feature is invaluable for analyzing various aspects of medical billing and insurance collections.

Cons

Despite its utility, CollaborateMD offers limited options for patient statements and reporting on financial aspects such as deductibles, coinsurance, and copays. Additionally, customer service has been inconsistent in addressing certain issues, further complicating matters.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8