CollaborateMD Reviews
Total 69 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars54%
4
Stars17%
3
Stars6%
2
Stars7%
1
Stars16%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Sophia
Medical Practice, 1-10 employees
Less than 6 months
“Collabmd
Pros
Its compatibility with current EMRs and ease of use are noteworthy.
Cons
While my initial experience with CollaborateMD has been positive, I anticipate a more extensive exploration of its capabilities to uncover any potential shortcomings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JENIFER
Health, Wellness and Fitness, 1-10 employees
More than a year
“REVIEW FROM BAYWEST
Pros
While some features prove beneficial, others seem tailored to specific specialties, which may not always align with the needs of our chiropractic office.
Cons
Certain redundant features and inconveniences in navigation detract from the overall user experience with CollaborateMD, necessitating improvements to enhance usability and efficiency.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
5
Functionality
7
Jazmine
Medical Practice, 11-50 employees
More than a year
“Ultimately Customizable
Pros
CollaborateMD offers a customizable billing system that caters to diverse practices, integrating seamlessly with various EHRs. The reporting functionality meets the specific needs of our providers.
Cons
A lack of flagging for duplicate claims presents a notable drawback in CollaborateMD, potentially leading to oversight and billing errors.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Samantha
Hospital & Health Care, 51-100 employees
More than a year
“CollaborateMD for Family Practices
Pros
Flexibility in reporting stands out as one of the most appealing aspects of CollaborateMD. The ability to customize reports and access comprehensive data sets sets it apart from other billing systems. Additionally, customer service is responsive and addresses support tickets promptly.
Cons
limitations as a billing system, particularly its lack of an integrated electronic medical records (EMR) front end, hinder seamless practice management and integration with existing systems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Jennifer
Management Consulting, 51-100 employees
More than a year
“Best in the Market
Pros
The cloud-based nature of CollaborateMD, coupled with its intuitive dashboards and robust reporting capabilities, makes it a standout solution.
Cons
Enhancements such as integrating the ChangeHealthcare portal within the application and scheduling automated report deliveries would streamline workflows and improve user experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carla
Medical Practice, 1-10 employees
More than a year
“Great System and Staff
Pros
CollaborateMD boasts a highly user-friendly system, complemented by top-notch tutorials and support services.
Cons
The software's restriction to a single clearinghouse and absence of an integrated electronic health records (EHR) feature limit its functionality and interoperability.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Syed
Hospital & Health Care, 51-100 employees
More than a year
“Best and inexpensive RCM Software
Pros
In terms of user-friendliness, CollaborateMD surpasses many other software options, offering easy navigation and accessibility across all features.
Cons
Improvements in claim scrubbing capabilities and dashboard functionality would enhance user experience and efficiency with CollaborateMD.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Jean
Medical Practice, 11-50 employees
More than a year
“I Love the system
Pros
Key features like AR summary, claim tracking, and electronic billing enhance the functionality of CollaborateMD.
Cons
responsiveness to user feedback and prompt implementation of requested features contribute to its ongoing improvement and user satisfaction.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karli
Hospital & Health Care, 11-50 employees
More than a year
“Billing Software
Pros
The software's maneuverability and the ease of retrieving proof of timely filing for claims are standout features.
Cons
While using billing reports, certain functionalities require additional steps for tab management, posing usability challenges for users.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Lynn
Hospital & Health Care, 1-10 employees
More than a year
“Great software for independent medical practice
Pros
CollaborateMD is noted for its simplicity in use, particularly in making appointments.
Cons
Initial challenges with claim setup and eligibility verification underscore usability issues within CollaborateMD, affecting user experience and efficiency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patricia
Hospital & Health Care, 51-100 employees
More than a year
“Good Accounting Function
Pros
The ability to create custom reports effortlessly is a notable advantage of CollaborateMD.
Cons
Discrepancies between reports and data inconsistency contribute to reconciliation challenges, necessitating additional effort to ensure data accuracy.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Alexxis
Mental Health Care, 11-50 employees
More than a year
“Collaborate MD Review
Pros
CollaborateMD offers a plethora of features that, if utilized effectively, can streamline workload management and enhance efficiency.
Cons
Delays in Electronic Remittance Advice (ERA) availability hinder payment processing efficiency and necessitate manual retrieval from alternative portals, impacting operational efficiency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lazette
Accounting, 1-10 employees
More than a year
“Always reliable!! Always updating!!
Pros
The software's ease of use and comprehensive Help Section make resolving claims and payment posting issues a breeze.
Cons
Overall, my experience with the software has been positive, with no significant drawbacks affecting usability or efficiency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Hospital & Health Care, 11-50 employees
Less than a year
“Frontline ER
Pros
CollaborateMD's organization and accessibility, coupled with its integration with ePower, make it a highly functional solution.
Cons
CollaborateMD offers comprehensive data for marketing purposes; however, pre-defined reports tailored to marketing insights would enhance its utility for marketing endeavors.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
shetila
Medical Practice, 1-10 employees
Less than 6 months
“Poor Quality PRACTICE management system
Pros
While Zen Charts may seem visually appealing and initially user-friendly, the actual experience of working through it often proves otherwise.
Cons
The initial setup quality and integration with insurance companies left much to be desired, causing frustration and inefficiencies in our workflow.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
Wayne
Hospital & Health Care, 1-10 employees
More than a year
“Collaborate Review
Pros
seamless ease in data entry and generates invoices and claims effortlessly, contributing to a smoother billing process.
Cons
I cannot identify any specific area that I have not disliked about the software, indicating a generally negative experience overall.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Erin
Medical Practice, 1-10 employees
More than a year
“Great product - Easy to Use!
Pros
The user-friendly interface of CollaborateMD makes it incredibly easy to navigate and learn, with customizable reporting options adding to its appeal.
Cons
While generally satisfied with the software, I do wish customer service was a bit more attentive and helpful in addressing our concerns and queries.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
MARGARITA
Accounting, 11-50 employees
More than a year
“Revenue Cycle Management
Pros
The software's user-friendly interface is visually pleasing and facilitates easy navigation, making it a preferred choice for many users.
Cons
Reporting capabilities have been a persistent challenge, with glitches in the building process and limited options for generating comprehensive reports tailored to facility needs, hindering our ability to analyze data effectively.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Kathy
Health, Wellness and Fitness, 11-50 employees
More than a year
“great value
Pros
CollaborateMD excels in ease of use, particularly in appointment scheduling and billing functionalities.
Cons
Accessing customer support proves difficult at times, as the chat option often malfunctions and emails take an extended period to elicit responses, causing delays in issue resolution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Hospital & Health Care, 51-100 employees
More than a year
“Integral for Medical Billing
Pros
CollaborateMD's customizable reporting feature is invaluable for analyzing various aspects of medical billing and insurance collections.
Cons
Despite its utility, CollaborateMD offers limited options for patient statements and reporting on financial aspects such as deductibles, coinsurance, and copays. Additionally, customer service has been inconsistent in addressing certain issues, further complicating matters.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8