softwareCollaborateMD Software Reviews
69 Reviews
Overall Rating
3.9
69 Reviews
Rating Distribution
5
(37)
4
(12)
3
(4)
2
(5)
1
(11)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Overall Rating
3.9
69 Reviews
Rating Distribution
5
(37)
4
(12)
3
(4)
2
(5)
1
(11)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Filters
Specialty
Provider Size
Time Used
CMD
CMD
Pros
While there are certain features within CollaborateMD that facilitate easier viewing of claims, beyond that, there's not much to highlight.
Cons
The training process was excessively complex, leaving me puzzled about the whereabouts of most forms and how to proceed with signing procedures. Unlike other EMRs that offer intuitive navigation, this system lacks user-friendliness. Moreover, rectifying errors in claims appears convoluted, as there's no straightforward method for correction. In the past, contacting customer service was challenging, although recent improvements have eased this issue. Nevertheless, identifying claim discrepancies remains a daunting task, often requiring comparisons with previous billing software for resolution. Despite seeking assistance in removing a user, I received inaccurate information, resulting in overcharges that the accounting department refused to refund. As a small business owner burdened by unnecessary expenses due to a lack of efficient support and billing system usability, I find this situation utterly unacceptable and will caution others against using this software.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
Molly
Medical Practice, 1-10 employees
More than a year
Nov 01, 2023
Run the opposite way
Run the opposite way
Pros
None to be had. Not recently, at any rate.
Cons
We havent been paid CMS in 6 weeks and no one at this organization has been able to help or seem interested in doing so. Agree with previous reviewer that the problem appears to be with their switch to another (and probably cheaper) clearinghouse that is equally unreachable and insensitive.You do get what you pay for. Shortly looking for another vendor. Shame on them....I would give zero stars if I could.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
4
Barb
Internal Medicine, 2-9 employees
Jun 09, 2023
Solid Software
Solid Software
Pros
Our utilization of CollaborateMD has been in transition, gradually migrating clients to our preferred billing software. However, we've opted to keep accounts open to retain access to older data and work through existing accounts receivable. I find the software user-friendly, and the customizable reports are immensely beneficial and straightforward to use.
Cons
While there are no significant drawbacks to CollaborateMD, I find myself more accustomed to alternative systems. Nonetheless, I believe it's a viable and reasonably priced option for small to medium-sized practices. However, potential challenges may arise with integration, as none of the setups we've encountered so far have achieved successful integration.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Alexandra
Financial Services, 1-10 employees
More than a year
Jun 01, 2023
Horrible. Look for something else.
Horrible. Look for something else.
Pros
Cloud-based. Thats about it.
Cons
It worked pretty well until approximately 6-9 months ago when everything started to fall apart. Customer service became impotent, and ePS (their in-house clearing house) has caused more trouble and revenue LOSS than should be legal. Please google CollaborateMD reviews, and read the one written by another customer that has had similar experience. They charge more and provide less (next to nothing). Multiple unexplained and unresolved error codes (for a variety of reasons) resulting in claim denials, all stemming from their change to ePS. I have never had so many support tickets open with them, and they have all been unresolved. PLEASE USE ANOTHER SYSTEM. You will spend too much money for too many headaches.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
4
Tom
Chiropractic and PT, 2-9 employees
Mar 13, 2023
ERA posting was down for 2 weeks!
ERA posting was down for 2 weeks!
Pros
Although the online billing portal for patients offers some assistance, it falls short of being ideal.
Cons
The absence of customer service during system downtime is concerning, and the slow turnaround time for system repairs exacerbates the issue. Additionally, the inability to store patient credit card information on the backend necessitates manual entry or swiping for each transaction, which is inconvenient. Moreover, the patient's online billing portal lacks sophistication, making it challenging for patients to track out-of-pocket expenses.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
Amy
Medical Practice, 1-10 employees
More than a year
Mar 01, 2023
Run, Don't Walk Away from the nickel and diming product with no customer service
Run, Don't Walk Away from the nickel and diming product with no customer service
Pros
CollaborateMD offers ease of use and comprehensive reporting capabilities, positioning it as one of the premier programs available. However, the drawbacks are significant.
Cons
CollaborateMD severely lacks customer support responsiveness, often resulting in recurring overcharges and unresolved issues. For instance, erroneous billing occurrences like duplicate charges and failed eligibility checks are common, leading to multiple charges for a single transaction. Despite raising these issues through trouble tickets, the system's responsiveness remains inadequate, leaving users frustrated.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
8
Russell
Medical Practice, 1-10 employees
More than a year
Mar 01, 2023
If you're looking for poor service, look no further
If you're looking for poor service, look no further
Pros
At one point, the cost was competitive in the market.
Cons
Unlike systems that proactively notify users of denied or rejected claims, CollaborateMD requires manual identification of claim issues, resulting in prolonged resolution times and increased administrative burden.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
6
Max
Medical Practice, 1-10 employees
More than a year
Feb 01, 2023
CollaborateMD is just excellent..!!
CollaborateMD is just excellent..!!
Pros
CollaborateMD stands out as one of the finest applications I've encountered in my medical billing journey. Its user-friendly interface and simplicity make it an excellent choice.
Cons
As of now, I have not encountered any flaws in this software. I am thoroughly impressed with its performance as a medical billing application.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vishal
Hospital & Health Care, 500+ employees
Less than 6 months
Aug 01, 2022
Very good, reliable, practice management software
Very good, reliable, practice management software
Pros
The software excels in common functions and provides reliable web-based services.
Cons
The report generation feature lacks user-friendliness and intuitive navigation, posing challenges for users seeking specific insights or data sets.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Natalia
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 01, 2022
Bait and switch pricing
Bait and switch pricing
Pros
Unfortunately, I have nothing positive to report. The software lacks user-friendliness, pricing transparency, and the customer support is slow.
Cons
The software's lack of user-friendliness coupled with its high cost is disappointing. Moreover, discrepancies between the quoted price and actual charges further diminish its appeal.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Sheryl
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Jul 01, 2022
The WORSET, Be aware No support, Danger ! Claims say processed and are not .
The WORSET, Be aware No support, Danger ! Claims say processed and are not .
Pros
There isn't a single aspect that stands out positively; in fact, we've opted to transition our billing to another service. Issues with claims processing, inaccuracies, and subsequent delays have posed significant challenges.
Cons
The absence of adequate support is a glaring issue, as the system often encounters downtime without accessible customer service, leaving users stranded for extended periods.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
gail
Medical Practice, 1-10 employees
More than a year
Mar 01, 2022
Try to avoid
Try to avoid
Pros
Integration with Practice Fusion EHR was a deciding factor for us, as it eliminated the need for additional manual work.
Cons
While there are no significant drawbacks to CollaborateMD, I find myself more accustomed to alternative systems. Nonetheless, I believe it's a viable and reasonably priced option for small to medium-sized practices. However, potential challenges may arise with integration, as none of the setups we've encountered so far have achieved successful integration.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Geoffrey
Health, Wellness and Fitness, 1-10 employees
More than a year
Feb 01, 2022
Essentially no customer support
Essentially no customer support
Pros
While the software was easy to learn initially, ongoing customer support is essentially non-existent once the training period concludes.
Cons
CollaborateMD has become a significant obstacle in managing my practice due to its lack of customer support. With unresolved issues piling up over time, the software's shortcomings have resulted in significant time and monetary losses.
Ease of use
2
Value for money
2
Customer Support
7
Functionality
2
gary
Medical Practice, 1-10 employees
More than a year
Feb 01, 2022
They keep billing you long after you cancel
They keep billing you long after you cancel
Pros
Despite adequate functionality, the lack of consistent customer training left us to troubleshoot issues independently.
Cons
customer support is exceptionally poor, compounded by remote working arrangements that hinder interdepartmental coordination. Additionally, difficulties in closing accounts post-sale highlight systemic inefficiencies and customer service shortcomings, leading to a frustrating user experience.
Ease of use
7
Value for money
5
Customer Support
2
Functionality
6
William
Medical Practice, 11-50 employees
More than a year
Oct 01, 2021
Extremely Pleased with this product
Extremely Pleased with this product
Pros
The simplicity of the interface is a notable advantage. It's clean and uncluttered, devoid of unnecessary shortcuts.
Cons
At the time of use, CollaborateMD lacked an electronic health records (EHR) feature, limiting its utility for comprehensive practice management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julia
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2021
CollaborateMD review
CollaborateMD review
Pros
Entering patient information and claims is straightforward and intuitive.
Cons
The inability to contact live support representatives, issues with eligibility checks, and errors in claims processing are significant pain points associated with CollaborateMD. Moreover, the absence of flagged duplicate claims and limited statement customization further detract from the software's usability.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
7
Leah
Medical Practice, 11-50 employees
More than a year
Jun 01, 2021
Best billing software available!
Best billing software available!
Pros
CollaborateMD offers a streamlined approach, allowing quick access to necessary functions.
Cons
Increased flexibility in statement customization would enhance the user experience with CollaborateMD, providing users with more options for tailoring statements to their preferences.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Renea
Medical Practice, 1-10 employees
More than a year
Jun 01, 2021
CMD is easy to use and reliable
CMD is easy to use and reliable
Pros
Compared to other billing software, CollaborateMD is both user-friendly and reliable. It offers additional features that can be utilized if needed, without unnecessary expenses.
Cons
Streamlining the process for custom report creation would improve the software's usability, enabling users to generate insights more efficiently.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Chris
Hospital & Health Care, 1-10 employees
More than a year
Jun 01, 2021
Great System
Great System
Pros
The user-friendly interface ensures ease of use across all sections.
Cons
Overall, there are no aspects of the software that I dislike, indicating a positive user experience with CollaborateMD.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pam
Medical Practice, 1-10 employees
More than a year
Jun 01, 2021
Happy
Happy
Pros
The claims submission and reporting system are commendable aspects of the program.
Cons
The software's costliness and complexity may pose challenges for users, particularly those unfamiliar with its various features and functionalities.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Krisint
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 01, 2021
Collabmd
Collabmd
Pros
Its compatibility with current EMRs and ease of use are noteworthy.
Cons
While my initial experience with CollaborateMD has been positive, I anticipate a more extensive exploration of its capabilities to uncover any potential shortcomings.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sophia
Medical Practice, 1-10 employees
Less than 6 months
Jun 01, 2021
REVIEW FROM BAYWEST
REVIEW FROM BAYWEST
Pros
While some features prove beneficial, others seem tailored to specific specialties, which may not always align with the needs of our chiropractic office.
Cons
Certain redundant features and inconveniences in navigation detract from the overall user experience with CollaborateMD, necessitating improvements to enhance usability and efficiency.
Ease of use
8
Value for money
7
Customer Support
5
Functionality
7
JENIFER
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 01, 2021
Ultimately Customizable
Ultimately Customizable
Pros
CollaborateMD offers a customizable billing system that caters to diverse practices, integrating seamlessly with various EHRs. The reporting functionality meets the specific needs of our providers.
Cons
A lack of flagging for duplicate claims presents a notable drawback in CollaborateMD, potentially leading to oversight and billing errors.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Jazmine
Medical Practice, 11-50 employees
More than a year
Jun 01, 2021
CollaborateMD for Family Practices
CollaborateMD for Family Practices
Pros
Flexibility in reporting stands out as one of the most appealing aspects of CollaborateMD. The ability to customize reports and access comprehensive data sets sets it apart from other billing systems. Additionally, customer service is responsive and addresses support tickets promptly.
Cons
limitations as a billing system, particularly its lack of an integrated electronic medical records (EMR) front end, hinder seamless practice management and integration with existing systems.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Samantha
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2021
Best in the Market
Best in the Market
Pros
The cloud-based nature of CollaborateMD, coupled with its intuitive dashboards and robust reporting capabilities, makes it a standout solution.
Cons
Enhancements such as integrating the ChangeHealthcare portal within the application and scheduling automated report deliveries would streamline workflows and improve user experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Management Consulting, 51-100 employees
More than a year
Jun 01, 2021
Great System and Staff
Great System and Staff
Pros
CollaborateMD boasts a highly user-friendly system, complemented by top-notch tutorials and support services.
Cons
The software's restriction to a single clearinghouse and absence of an integrated electronic health records (EHR) feature limit its functionality and interoperability.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carla
Medical Practice, 1-10 employees
More than a year
Jun 01, 2021
Best and inexpensive RCM Software
Best and inexpensive RCM Software
Pros
In terms of user-friendliness, CollaborateMD surpasses many other software options, offering easy navigation and accessibility across all features.
Cons
Improvements in claim scrubbing capabilities and dashboard functionality would enhance user experience and efficiency with CollaborateMD.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Syed
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2021
I Love the system
I Love the system
Pros
Key features like AR summary, claim tracking, and electronic billing enhance the functionality of CollaborateMD.
Cons
responsiveness to user feedback and prompt implementation of requested features contribute to its ongoing improvement and user satisfaction.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jean
Medical Practice, 11-50 employees
More than a year
Jun 01, 2021
Billing Software
Billing Software
Pros
The software's maneuverability and the ease of retrieving proof of timely filing for claims are standout features.
Cons
While using billing reports, certain functionalities require additional steps for tab management, posing usability challenges for users.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Karli
Hospital & Health Care, 11-50 employees
More than a year
Jun 01, 2021
Great software for independent medical practice
Great software for independent medical practice
Pros
CollaborateMD is noted for its simplicity in use, particularly in making appointments.
Cons
Initial challenges with claim setup and eligibility verification underscore usability issues within CollaborateMD, affecting user experience and efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lynn
Hospital & Health Care, 1-10 employees
More than a year
Jun 01, 2021
Good Accounting Function
Good Accounting Function
Pros
The ability to create custom reports effortlessly is a notable advantage of CollaborateMD.
Cons
Discrepancies between reports and data inconsistency contribute to reconciliation challenges, necessitating additional effort to ensure data accuracy.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Patricia
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2021
Collaborate MD Review
Collaborate MD Review
Pros
CollaborateMD offers a plethora of features that, if utilized effectively, can streamline workload management and enhance efficiency.
Cons
Delays in Electronic Remittance Advice (ERA) availability hinder payment processing efficiency and necessitate manual retrieval from alternative portals, impacting operational efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexxis
Mental Health Care, 11-50 employees
More than a year
Jun 01, 2021
Always reliable!! Always updating!!
Always reliable!! Always updating!!
Pros
The software's ease of use and comprehensive Help Section make resolving claims and payment posting issues a breeze.
Cons
Overall, my experience with the software has been positive, with no significant drawbacks affecting usability or efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lazette
Accounting, 1-10 employees
More than a year
Jun 01, 2021
Frontline ER
Frontline ER
Pros
CollaborateMD's organization and accessibility, coupled with its integration with ePower, make it a highly functional solution.
Cons
CollaborateMD offers comprehensive data for marketing purposes; however, pre-defined reports tailored to marketing insights would enhance its utility for marketing endeavors.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Laura
Hospital & Health Care, 11-50 employees
Less than a year
Jun 01, 2021
Poor Quality PRACTICE management system
Poor Quality PRACTICE management system
Pros
While Zen Charts may seem visually appealing and initially user-friendly, the actual experience of working through it often proves otherwise.
Cons
The initial setup quality and integration with insurance companies left much to be desired, causing frustration and inefficiencies in our workflow.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
shetila
Medical Practice, 1-10 employees
Less than 6 months
Jun 01, 2021
Collaborate Review
Collaborate Review
Pros
seamless ease in data entry and generates invoices and claims effortlessly, contributing to a smoother billing process.
Cons
I cannot identify any specific area that I have not disliked about the software, indicating a generally negative experience overall.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Wayne
Hospital & Health Care, 1-10 employees
More than a year
Jun 01, 2021
Great product - Easy to Use!
Great product - Easy to Use!
Pros
The user-friendly interface of CollaborateMD makes it incredibly easy to navigate and learn, with customizable reporting options adding to its appeal.
Cons
While generally satisfied with the software, I do wish customer service was a bit more attentive and helpful in addressing our concerns and queries.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Erin
Medical Practice, 1-10 employees
More than a year
Jun 01, 2021
Revenue Cycle Management
Revenue Cycle Management
Pros
The software's user-friendly interface is visually pleasing and facilitates easy navigation, making it a preferred choice for many users.
Cons
Reporting capabilities have been a persistent challenge, with glitches in the building process and limited options for generating comprehensive reports tailored to facility needs, hindering our ability to analyze data effectively.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
MARGARITA
Accounting, 11-50 employees
More than a year
Jun 01, 2021
great value
great value
Pros
CollaborateMD excels in ease of use, particularly in appointment scheduling and billing functionalities.
Cons
Accessing customer support proves difficult at times, as the chat option often malfunctions and emails take an extended period to elicit responses, causing delays in issue resolution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathy
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2021
Integral for Medical Billing
Integral for Medical Billing
Pros
CollaborateMD's customizable reporting feature is invaluable for analyzing various aspects of medical billing and insurance collections.
Cons
Despite its utility, CollaborateMD offers limited options for patient statements and reporting on financial aspects such as deductibles, coinsurance, and copays. Additionally, customer service has been inconsistent in addressing certain issues, further complicating matters.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Alex
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2021
Satisfied customer for over 15 years
Satisfied customer for over 15 years
Pros
Its accessibility and pricing, coupled with real-time reporting capabilities, make CollaborateMD a versatile and efficient solution.
Cons
While generally satisfied with the software's evolution over the years, I acknowledge ongoing enhancements; however, there may still be room for improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Accounting, 1-10 employees
More than a year
Jun 01, 2021
CMD REVIEW
CMD REVIEW
Pros
CollaborateMD stands out for its ease of use, cloud-based accessibility, affordability, and reliable support services.
Cons
A significant drawback is the absence of the ability to access clinical notes and the need for better integration with Practice Fusion software, limiting our ability to manage patient data seamlessly.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
EMANUEL
Financial Services, 1-10 employees
More than a year
Jun 01, 2021
Collaborate MD
Collaborate MD
Pros
The scheduling platform offered by CollaborateMD is highly user-friendly and equipped with features that enhance practice management efficiency.
Cons
Despite its strengths, the software has room for improvement in areas such as comprehensive referral systems, automation management, and patient messaging features, which would enhance its functionality and user experience.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
SLOAN
Mental Health Care, 1-10 employees
More than a year
May 01, 2021
Easy to use customizable billing system
Easy to use customizable billing system
Pros
CollaborateMD's user-friendly interface allows for easy creation of custom reports, facilitating comprehensive weekly billing and collections analysis.
Cons
Frequent freezing and intermittent failures in report generation undermine the software's reliability and efficiency, leading to frustration and delays in operations.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Abigail
Hospital & Health Care, 51-100 employees
More than a year
Sep 01, 2020
Collaborate The Cheaper Way To Server A Practice
Collaborate The Cheaper Way To Server A Practice
Pros
The ability to print multiple charts simultaneously streamlines workflows, particularly in scenarios requiring review and billing for multiple accounts.
Cons
The simplicity of the reporting system may be a drawback for some users, as it lacks the depth and detail required for comprehensive analysis and decision-making.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Kerri
Medical Practice, 1-10 employees
More than a year
Apr 01, 2019
Practice Management Software Userfriendly
Practice Management Software Userfriendly
Pros
CollaborateMD's user-friendly setup and comprehensive dashboard integration make it a highly recommended choice for billing and practice management needs.
Cons
Despite extensive use, no significant drawbacks have been identified with this software, although exploring its EMR counterpart may yield additional benefits.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Aug 01, 2018
WONDERFUL BILLING SOFTWARE
WONDERFUL BILLING SOFTWARE
Pros
CollaborateMD's software program, available both as a download and web-based, offers extensive practice and claims management features.
Cons
CollaborateMD has proven to be a reliable and effective solution for our medical practice over the years, reaffirming our commitment to continued use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
YASIENIA
N/A, N/A employees
More than a year
Jul 01, 2018
THE BEST MED SOFTWARE
THE BEST MED SOFTWARE
Pros
The ease of use and navigational simplicity of CollaborateMD, along with its auto-update capabilities and various reporting options, make it a preferred choice.
Cons
While generally satisfied with the software, improvements in customer service responsiveness, particularly in providing immediate assistance during report generation, would enhance user experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JOEY
N/A, N/A employees
More than a year
Jun 01, 2018
We have been using CollaborateMD for several years and are very satisfied.
We have been using CollaborateMD for several years and are very satisfied.
Pros
It simplifies the billing process by facilitating quick and error-free submission of multiple claims, while also providing comprehensive error notifications.
Cons
Our experience with CollaborateMD has been largely trouble-free, with minimal need for customer support, reflecting positively on the software's reliability and usability.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Katie
Mental Health Care, 11-50 employees
More than a year
Jun 01, 2018
Stay Away it will cost you money
Stay Away it will cost you money
Pros
CollaborateMD's exemplary customer service is complemented by its intuitive user interface, making it a preferred choice for medical billing needs.
Cons
The subpar customer service experience, characterized by short service hours and untrained staff, has led to frustration and dissatisfaction, compounded by instances of double billing and unaddressed issues.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Linn
Financial Services, 1-10 employees
More than a year
May 01, 2018
Filters
CMD
CMD
Pros
While there are certain features within CollaborateMD that facilitate easier viewing of claims, beyond that, there's not much to highlight.
Cons
The training process was excessively complex, leaving me puzzled about the whereabouts of most forms and how to proceed with signing procedures. Unlike other EMRs that offer intuitive navigation, this system lacks user-friendliness. Moreover, rectifying errors in claims appears convoluted, as there's no straightforward method for correction. In the past, contacting customer service was challenging, although recent improvements have eased this issue. Nevertheless, identifying claim discrepancies remains a daunting task, often requiring comparisons with previous billing software for resolution. Despite seeking assistance in removing a user, I received inaccurate information, resulting in overcharges that the accounting department refused to refund. As a small business owner burdened by unnecessary expenses due to a lack of efficient support and billing system usability, I find this situation utterly unacceptable and will caution others against using this software.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
Molly
Medical Practice, 1-10 employees
More than a year
Nov 01, 2023
Run the opposite way
Run the opposite way
Pros
None to be had. Not recently, at any rate.
Cons
We havent been paid CMS in 6 weeks and no one at this organization has been able to help or seem interested in doing so. Agree with previous reviewer that the problem appears to be with their switch to another (and probably cheaper) clearinghouse that is equally unreachable and insensitive.You do get what you pay for. Shortly looking for another vendor. Shame on them....I would give zero stars if I could.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
4
Barb
Internal Medicine, 2-9 employees
Jun 09, 2023
Solid Software
Solid Software
Pros
Our utilization of CollaborateMD has been in transition, gradually migrating clients to our preferred billing software. However, we've opted to keep accounts open to retain access to older data and work through existing accounts receivable. I find the software user-friendly, and the customizable reports are immensely beneficial and straightforward to use.
Cons
While there are no significant drawbacks to CollaborateMD, I find myself more accustomed to alternative systems. Nonetheless, I believe it's a viable and reasonably priced option for small to medium-sized practices. However, potential challenges may arise with integration, as none of the setups we've encountered so far have achieved successful integration.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Alexandra
Financial Services, 1-10 employees
More than a year
Jun 01, 2023
Horrible. Look for something else.
Horrible. Look for something else.
Pros
Cloud-based. Thats about it.
Cons
It worked pretty well until approximately 6-9 months ago when everything started to fall apart. Customer service became impotent, and ePS (their in-house clearing house) has caused more trouble and revenue LOSS than should be legal. Please google CollaborateMD reviews, and read the one written by another customer that has had similar experience. They charge more and provide less (next to nothing). Multiple unexplained and unresolved error codes (for a variety of reasons) resulting in claim denials, all stemming from their change to ePS. I have never had so many support tickets open with them, and they have all been unresolved. PLEASE USE ANOTHER SYSTEM. You will spend too much money for too many headaches.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
4
Tom
Chiropractic and PT, 2-9 employees
Mar 13, 2023
ERA posting was down for 2 weeks!
ERA posting was down for 2 weeks!
Pros
Although the online billing portal for patients offers some assistance, it falls short of being ideal.
Cons
The absence of customer service during system downtime is concerning, and the slow turnaround time for system repairs exacerbates the issue. Additionally, the inability to store patient credit card information on the backend necessitates manual entry or swiping for each transaction, which is inconvenient. Moreover, the patient's online billing portal lacks sophistication, making it challenging for patients to track out-of-pocket expenses.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
Amy
Medical Practice, 1-10 employees
More than a year
Mar 01, 2023
Run, Don't Walk Away from the nickel and diming product with no customer service
Run, Don't Walk Away from the nickel and diming product with no customer service
Pros
CollaborateMD offers ease of use and comprehensive reporting capabilities, positioning it as one of the premier programs available. However, the drawbacks are significant.
Cons
CollaborateMD severely lacks customer support responsiveness, often resulting in recurring overcharges and unresolved issues. For instance, erroneous billing occurrences like duplicate charges and failed eligibility checks are common, leading to multiple charges for a single transaction. Despite raising these issues through trouble tickets, the system's responsiveness remains inadequate, leaving users frustrated.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
8
Russell
Medical Practice, 1-10 employees
More than a year
Mar 01, 2023
If you're looking for poor service, look no further
If you're looking for poor service, look no further
Pros
At one point, the cost was competitive in the market.
Cons
Unlike systems that proactively notify users of denied or rejected claims, CollaborateMD requires manual identification of claim issues, resulting in prolonged resolution times and increased administrative burden.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
6
Max
Medical Practice, 1-10 employees
More than a year
Feb 01, 2023
CollaborateMD is just excellent..!!
CollaborateMD is just excellent..!!
Pros
CollaborateMD stands out as one of the finest applications I've encountered in my medical billing journey. Its user-friendly interface and simplicity make it an excellent choice.
Cons
As of now, I have not encountered any flaws in this software. I am thoroughly impressed with its performance as a medical billing application.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vishal
Hospital & Health Care, 500+ employees
Less than 6 months
Aug 01, 2022
Very good, reliable, practice management software
Very good, reliable, practice management software
Pros
The software excels in common functions and provides reliable web-based services.
Cons
The report generation feature lacks user-friendliness and intuitive navigation, posing challenges for users seeking specific insights or data sets.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Natalia
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 01, 2022
Bait and switch pricing
Bait and switch pricing
Pros
Unfortunately, I have nothing positive to report. The software lacks user-friendliness, pricing transparency, and the customer support is slow.
Cons
The software's lack of user-friendliness coupled with its high cost is disappointing. Moreover, discrepancies between the quoted price and actual charges further diminish its appeal.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Sheryl
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Jul 01, 2022
The WORSET, Be aware No support, Danger ! Claims say processed and are not .
The WORSET, Be aware No support, Danger ! Claims say processed and are not .
Pros
There isn't a single aspect that stands out positively; in fact, we've opted to transition our billing to another service. Issues with claims processing, inaccuracies, and subsequent delays have posed significant challenges.
Cons
The absence of adequate support is a glaring issue, as the system often encounters downtime without accessible customer service, leaving users stranded for extended periods.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
gail
Medical Practice, 1-10 employees
More than a year
Mar 01, 2022
Try to avoid
Try to avoid
Pros
Integration with Practice Fusion EHR was a deciding factor for us, as it eliminated the need for additional manual work.
Cons
While there are no significant drawbacks to CollaborateMD, I find myself more accustomed to alternative systems. Nonetheless, I believe it's a viable and reasonably priced option for small to medium-sized practices. However, potential challenges may arise with integration, as none of the setups we've encountered so far have achieved successful integration.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Geoffrey
Health, Wellness and Fitness, 1-10 employees
More than a year
Feb 01, 2022
Essentially no customer support
Essentially no customer support
Pros
While the software was easy to learn initially, ongoing customer support is essentially non-existent once the training period concludes.
Cons
CollaborateMD has become a significant obstacle in managing my practice due to its lack of customer support. With unresolved issues piling up over time, the software's shortcomings have resulted in significant time and monetary losses.
Ease of use
2
Value for money
2
Customer Support
7
Functionality
2
gary
Medical Practice, 1-10 employees
More than a year
Feb 01, 2022
They keep billing you long after you cancel
They keep billing you long after you cancel
Pros
Despite adequate functionality, the lack of consistent customer training left us to troubleshoot issues independently.
Cons
customer support is exceptionally poor, compounded by remote working arrangements that hinder interdepartmental coordination. Additionally, difficulties in closing accounts post-sale highlight systemic inefficiencies and customer service shortcomings, leading to a frustrating user experience.
Ease of use
7
Value for money
5
Customer Support
2
Functionality
6
William
Medical Practice, 11-50 employees
More than a year
Oct 01, 2021
Extremely Pleased with this product
Extremely Pleased with this product
Pros
The simplicity of the interface is a notable advantage. It's clean and uncluttered, devoid of unnecessary shortcuts.
Cons
At the time of use, CollaborateMD lacked an electronic health records (EHR) feature, limiting its utility for comprehensive practice management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julia
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2021
CollaborateMD review
CollaborateMD review
Pros
Entering patient information and claims is straightforward and intuitive.
Cons
The inability to contact live support representatives, issues with eligibility checks, and errors in claims processing are significant pain points associated with CollaborateMD. Moreover, the absence of flagged duplicate claims and limited statement customization further detract from the software's usability.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
7
Leah
Medical Practice, 11-50 employees
More than a year
Jun 01, 2021
Best billing software available!
Best billing software available!
Pros
CollaborateMD offers a streamlined approach, allowing quick access to necessary functions.
Cons
Increased flexibility in statement customization would enhance the user experience with CollaborateMD, providing users with more options for tailoring statements to their preferences.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Renea
Medical Practice, 1-10 employees
More than a year
Jun 01, 2021
CMD is easy to use and reliable
CMD is easy to use and reliable
Pros
Compared to other billing software, CollaborateMD is both user-friendly and reliable. It offers additional features that can be utilized if needed, without unnecessary expenses.
Cons
Streamlining the process for custom report creation would improve the software's usability, enabling users to generate insights more efficiently.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Chris
Hospital & Health Care, 1-10 employees
More than a year
Jun 01, 2021
Great System
Great System
Pros
The user-friendly interface ensures ease of use across all sections.
Cons
Overall, there are no aspects of the software that I dislike, indicating a positive user experience with CollaborateMD.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pam
Medical Practice, 1-10 employees
More than a year
Jun 01, 2021
Happy
Happy
Pros
The claims submission and reporting system are commendable aspects of the program.
Cons
The software's costliness and complexity may pose challenges for users, particularly those unfamiliar with its various features and functionalities.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Krisint
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 01, 2021
Collabmd
Collabmd
Pros
Its compatibility with current EMRs and ease of use are noteworthy.
Cons
While my initial experience with CollaborateMD has been positive, I anticipate a more extensive exploration of its capabilities to uncover any potential shortcomings.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sophia
Medical Practice, 1-10 employees
Less than 6 months
Jun 01, 2021
REVIEW FROM BAYWEST
REVIEW FROM BAYWEST
Pros
While some features prove beneficial, others seem tailored to specific specialties, which may not always align with the needs of our chiropractic office.
Cons
Certain redundant features and inconveniences in navigation detract from the overall user experience with CollaborateMD, necessitating improvements to enhance usability and efficiency.
Ease of use
8
Value for money
7
Customer Support
5
Functionality
7
JENIFER
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 01, 2021
Ultimately Customizable
Ultimately Customizable
Pros
CollaborateMD offers a customizable billing system that caters to diverse practices, integrating seamlessly with various EHRs. The reporting functionality meets the specific needs of our providers.
Cons
A lack of flagging for duplicate claims presents a notable drawback in CollaborateMD, potentially leading to oversight and billing errors.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Jazmine
Medical Practice, 11-50 employees
More than a year
Jun 01, 2021
CollaborateMD for Family Practices
CollaborateMD for Family Practices
Pros
Flexibility in reporting stands out as one of the most appealing aspects of CollaborateMD. The ability to customize reports and access comprehensive data sets sets it apart from other billing systems. Additionally, customer service is responsive and addresses support tickets promptly.
Cons
limitations as a billing system, particularly its lack of an integrated electronic medical records (EMR) front end, hinder seamless practice management and integration with existing systems.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Samantha
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2021
Best in the Market
Best in the Market
Pros
The cloud-based nature of CollaborateMD, coupled with its intuitive dashboards and robust reporting capabilities, makes it a standout solution.
Cons
Enhancements such as integrating the ChangeHealthcare portal within the application and scheduling automated report deliveries would streamline workflows and improve user experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Management Consulting, 51-100 employees
More than a year
Jun 01, 2021
Great System and Staff
Great System and Staff
Pros
CollaborateMD boasts a highly user-friendly system, complemented by top-notch tutorials and support services.
Cons
The software's restriction to a single clearinghouse and absence of an integrated electronic health records (EHR) feature limit its functionality and interoperability.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carla
Medical Practice, 1-10 employees
More than a year
Jun 01, 2021
Best and inexpensive RCM Software
Best and inexpensive RCM Software
Pros
In terms of user-friendliness, CollaborateMD surpasses many other software options, offering easy navigation and accessibility across all features.
Cons
Improvements in claim scrubbing capabilities and dashboard functionality would enhance user experience and efficiency with CollaborateMD.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Syed
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2021
I Love the system
I Love the system
Pros
Key features like AR summary, claim tracking, and electronic billing enhance the functionality of CollaborateMD.
Cons
responsiveness to user feedback and prompt implementation of requested features contribute to its ongoing improvement and user satisfaction.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jean
Medical Practice, 11-50 employees
More than a year
Jun 01, 2021
Billing Software
Billing Software
Pros
The software's maneuverability and the ease of retrieving proof of timely filing for claims are standout features.
Cons
While using billing reports, certain functionalities require additional steps for tab management, posing usability challenges for users.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Karli
Hospital & Health Care, 11-50 employees
More than a year
Jun 01, 2021
Great software for independent medical practice
Great software for independent medical practice
Pros
CollaborateMD is noted for its simplicity in use, particularly in making appointments.
Cons
Initial challenges with claim setup and eligibility verification underscore usability issues within CollaborateMD, affecting user experience and efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lynn
Hospital & Health Care, 1-10 employees
More than a year
Jun 01, 2021
Good Accounting Function
Good Accounting Function
Pros
The ability to create custom reports effortlessly is a notable advantage of CollaborateMD.
Cons
Discrepancies between reports and data inconsistency contribute to reconciliation challenges, necessitating additional effort to ensure data accuracy.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Patricia
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2021
Collaborate MD Review
Collaborate MD Review
Pros
CollaborateMD offers a plethora of features that, if utilized effectively, can streamline workload management and enhance efficiency.
Cons
Delays in Electronic Remittance Advice (ERA) availability hinder payment processing efficiency and necessitate manual retrieval from alternative portals, impacting operational efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexxis
Mental Health Care, 11-50 employees
More than a year
Jun 01, 2021
Always reliable!! Always updating!!
Always reliable!! Always updating!!
Pros
The software's ease of use and comprehensive Help Section make resolving claims and payment posting issues a breeze.
Cons
Overall, my experience with the software has been positive, with no significant drawbacks affecting usability or efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lazette
Accounting, 1-10 employees
More than a year
Jun 01, 2021
Frontline ER
Frontline ER
Pros
CollaborateMD's organization and accessibility, coupled with its integration with ePower, make it a highly functional solution.
Cons
CollaborateMD offers comprehensive data for marketing purposes; however, pre-defined reports tailored to marketing insights would enhance its utility for marketing endeavors.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Laura
Hospital & Health Care, 11-50 employees
Less than a year
Jun 01, 2021
Poor Quality PRACTICE management system
Poor Quality PRACTICE management system
Pros
While Zen Charts may seem visually appealing and initially user-friendly, the actual experience of working through it often proves otherwise.
Cons
The initial setup quality and integration with insurance companies left much to be desired, causing frustration and inefficiencies in our workflow.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
shetila
Medical Practice, 1-10 employees
Less than 6 months
Jun 01, 2021
Collaborate Review
Collaborate Review
Pros
seamless ease in data entry and generates invoices and claims effortlessly, contributing to a smoother billing process.
Cons
I cannot identify any specific area that I have not disliked about the software, indicating a generally negative experience overall.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Wayne
Hospital & Health Care, 1-10 employees
More than a year
Jun 01, 2021
Great product - Easy to Use!
Great product - Easy to Use!
Pros
The user-friendly interface of CollaborateMD makes it incredibly easy to navigate and learn, with customizable reporting options adding to its appeal.
Cons
While generally satisfied with the software, I do wish customer service was a bit more attentive and helpful in addressing our concerns and queries.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Erin
Medical Practice, 1-10 employees
More than a year
Jun 01, 2021
Revenue Cycle Management
Revenue Cycle Management
Pros
The software's user-friendly interface is visually pleasing and facilitates easy navigation, making it a preferred choice for many users.
Cons
Reporting capabilities have been a persistent challenge, with glitches in the building process and limited options for generating comprehensive reports tailored to facility needs, hindering our ability to analyze data effectively.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
MARGARITA
Accounting, 11-50 employees
More than a year
Jun 01, 2021
great value
great value
Pros
CollaborateMD excels in ease of use, particularly in appointment scheduling and billing functionalities.
Cons
Accessing customer support proves difficult at times, as the chat option often malfunctions and emails take an extended period to elicit responses, causing delays in issue resolution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathy
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2021
Integral for Medical Billing
Integral for Medical Billing
Pros
CollaborateMD's customizable reporting feature is invaluable for analyzing various aspects of medical billing and insurance collections.
Cons
Despite its utility, CollaborateMD offers limited options for patient statements and reporting on financial aspects such as deductibles, coinsurance, and copays. Additionally, customer service has been inconsistent in addressing certain issues, further complicating matters.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Alex
Hospital & Health Care, 51-100 employees
More than a year
Jun 01, 2021
Satisfied customer for over 15 years
Satisfied customer for over 15 years
Pros
Its accessibility and pricing, coupled with real-time reporting capabilities, make CollaborateMD a versatile and efficient solution.
Cons
While generally satisfied with the software's evolution over the years, I acknowledge ongoing enhancements; however, there may still be room for improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Accounting, 1-10 employees
More than a year
Jun 01, 2021
CMD REVIEW
CMD REVIEW
Pros
CollaborateMD stands out for its ease of use, cloud-based accessibility, affordability, and reliable support services.
Cons
A significant drawback is the absence of the ability to access clinical notes and the need for better integration with Practice Fusion software, limiting our ability to manage patient data seamlessly.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
EMANUEL
Financial Services, 1-10 employees
More than a year
Jun 01, 2021
Collaborate MD
Collaborate MD
Pros
The scheduling platform offered by CollaborateMD is highly user-friendly and equipped with features that enhance practice management efficiency.
Cons
Despite its strengths, the software has room for improvement in areas such as comprehensive referral systems, automation management, and patient messaging features, which would enhance its functionality and user experience.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
SLOAN
Mental Health Care, 1-10 employees
More than a year
May 01, 2021
Easy to use customizable billing system
Easy to use customizable billing system
Pros
CollaborateMD's user-friendly interface allows for easy creation of custom reports, facilitating comprehensive weekly billing and collections analysis.
Cons
Frequent freezing and intermittent failures in report generation undermine the software's reliability and efficiency, leading to frustration and delays in operations.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Abigail
Hospital & Health Care, 51-100 employees
More than a year
Sep 01, 2020
Collaborate The Cheaper Way To Server A Practice
Collaborate The Cheaper Way To Server A Practice
Pros
The ability to print multiple charts simultaneously streamlines workflows, particularly in scenarios requiring review and billing for multiple accounts.
Cons
The simplicity of the reporting system may be a drawback for some users, as it lacks the depth and detail required for comprehensive analysis and decision-making.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Kerri
Medical Practice, 1-10 employees
More than a year
Apr 01, 2019
Practice Management Software Userfriendly
Practice Management Software Userfriendly
Pros
CollaborateMD's user-friendly setup and comprehensive dashboard integration make it a highly recommended choice for billing and practice management needs.
Cons
Despite extensive use, no significant drawbacks have been identified with this software, although exploring its EMR counterpart may yield additional benefits.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Aug 01, 2018
WONDERFUL BILLING SOFTWARE
WONDERFUL BILLING SOFTWARE
Pros
CollaborateMD's software program, available both as a download and web-based, offers extensive practice and claims management features.
Cons
CollaborateMD has proven to be a reliable and effective solution for our medical practice over the years, reaffirming our commitment to continued use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
YASIENIA
N/A, N/A employees
More than a year
Jul 01, 2018
THE BEST MED SOFTWARE
THE BEST MED SOFTWARE
Pros
The ease of use and navigational simplicity of CollaborateMD, along with its auto-update capabilities and various reporting options, make it a preferred choice.
Cons
While generally satisfied with the software, improvements in customer service responsiveness, particularly in providing immediate assistance during report generation, would enhance user experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JOEY
N/A, N/A employees
More than a year
Jun 01, 2018
We have been using CollaborateMD for several years and are very satisfied.
We have been using CollaborateMD for several years and are very satisfied.
Pros
It simplifies the billing process by facilitating quick and error-free submission of multiple claims, while also providing comprehensive error notifications.
Cons
Our experience with CollaborateMD has been largely trouble-free, with minimal need for customer support, reflecting positively on the software's reliability and usability.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Katie
Mental Health Care, 11-50 employees
More than a year
Jun 01, 2018
Stay Away it will cost you money
Stay Away it will cost you money
Pros
CollaborateMD's exemplary customer service is complemented by its intuitive user interface, making it a preferred choice for medical billing needs.
Cons
The subpar customer service experience, characterized by short service hours and untrained staff, has led to frustration and dissatisfaction, compounded by instances of double billing and unaddressed issues.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Linn
Financial Services, 1-10 employees
More than a year
May 01, 2018