Criterions EHR Reviews

“Great EHR at a reasonable price

Pros

As a user, I find the platform excellent, particularly for practices that are either newly established or switching over from paper charts. The workflow is streamlined and straightforward to navigate. I appreciate that menus and how files are organized can be tailored extensively so that you can truly fit the system to the specific needs of your practice. Support has been wonderful -- when an issue comes up (which isn't frequent), I usually get a reply almost immediately or by the end of the same day.

Cons

I'd love to have the option to generate PDF "fillable" forms directly from the system. For the type of care we provide, that feature would significantly streamline our process and save time. I've recently learned that their in-house development team is already working on adding this capability, which is encouraging.

“wonderful team to work with

Pros

I find the software very user-friendly, and whenever we submit requests they're handled professionally and promptly; the members of the support team are wonderful people, and I've never experienced any issues with their assistance.

Cons

There's not a lot I can complain about; I consistently receive the utmost attention for our needs, and the support team even assists with things like financial reports and similar tasks.

“a few improvements can further enhance the user experience

Pros

My team is really happy with their service. Their tech support team is exceptional, particularly the tech who was assigned to us, who responds quickly and resolves issues promptly.

Cons

That said, when I create an HPI template there's no way for me to modify it later; I can't perform even small edits like hiding specific template tabs or simply adding a period at the end of a template sequence, which feels unnecessarily restrictive.

“new features are inevitable!

Pros

I've found their support team to be outstanding...they get back to me fast, are incredibly humble, and really know their stuff.

Cons

For me, the product feels a bit dated compared with other software; I don't see new features being added over time.

“Disappointing and unprofessional

Pros

I've been using this product for a while and honestly, it worked fine before they introduced the EMR features. Back then, it did everything I needed without any problems, so I was pretty happy with it during those pre-EMR days.

Cons

I felt like this software fell way behind compared to other options in terms of features and quality. When we wanted to switch to something else, they charged huge fees just to get our data out. They keep the data in a special format that's not efficient, so they can ask for almost $100,000 for a small medical practice to leave their system. That really felt unfair.

“Best support team ever!

Pros

their customer support team is excellent, though they're fairly restricted in what they can actually change to improve the product.

Cons

As a rehab professional, I often run into a lot of limitations when we don't have referrals in-house, which makes it difficult to use the platform to its full potential.