Medical Practice, 1-10 employees
More than a year
“Excellent Product”
Pros
Entering charges, billing claims, and posting electronically is quick and easy for me.
Cons
I can not find any faults with Duxware.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
Less than a year
“Duxware PM”
Pros
I find it easy to learn, train new staff, and navigate through its features effortlessly.
Cons
I don't encounter many issues, except for a small inconvenience when scheduling appointments, but it's manageable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 1-10 employees
More than a year
“Exceptional customer service with a highly functional product!”
Pros
Registering and scheduling a patient is a breeze for me!
Cons
I wish all insurance plans could be checked through one Clearinghouse. Having to visit external payor websites for insurance verification is inefficient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 51-100 employees
More than a year
“Great Software”
Pros
Using the software is straightforward and efficient, especially when posting on the ledger.
Cons
It would be immensely helpful if Duxware included the CMS1500 form in the system. This would streamline the process of sending claims via email or fax. Currently, we have to purchase the forms separately, print them, scan them, and then send them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 11-50 employees
More than a year
“very good software”
Pros
The service is excellent, and the software's features are fantastic and easy to use.
Cons
It would be nice if we were consulted about certain updates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“great company”
Pros
Learning the software was a smooth process, and Medical Practice was always available to address any questions.
Cons
I did not encounter any issues with the program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Great Partner for our Medical Practice”
Pros
I am impressed by the scheduling functions and patient communication options, which have greatly improved efficiency. The software is easy to learn and integrates seamlessly with our EHR.
Cons
Some of the detailed reporting features can be a bit tricky to set up, but the staff is easily accessible and very helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Great Company”
Pros
Whenever I need assistance, I can easily reach a friendly person on the phone who is eager to help.
Cons
I have nothing negative to say, we have only experienced great success with this company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Product Service”
Pros
Learning Duxware has been a breeze, and the support team is incredibly helpful.
Cons
Making adjustments is not very user-friendly, often requiring contacting customer support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Use of software”
Pros
Understanding and using the software is straightforward, and the company provides excellent support.
Cons
Changes are frequent, and the system occasionally experiences downtime.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
More than a year
“Exceptional software”
Pros
I appreciate the ease of use and the helpfulness of the staff who are always ready to assist.
Cons
I honestly can not think of any negatives. It is an exceptional product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
More than a year
“User friendly”
Pros
I love how quickly I can navigate through the applications with such ease.
Cons
The reporting tool could be improved. I believe providing training would assist those who need to generate reports.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Excellent Customer Service”
Pros
The personalized customer service from DuxWare is outstanding, making me feel like part of their team. Their reporting capabilities and patient ledger are top-notch.
Cons
No software is perfect since each user has their preferences. It would be beneficial to have read-only access to the database for clients who have moved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Practice Management System Easy to use”
Pros
I appreciate how all patient information is readily available on the first page, and navigating between pages is effortless. The support staff has been consistent and reliable since we started using the system in 2009.
Cons
Improving the accessibility of some reports would be helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Duxware”
Pros
I find the product very user-friendly.
Cons
Since I am more involved in clinical work, I don't have any specific dislikes about this program.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 500+ employees
“Health solutions with an optimal payment system”
Pros
The centralized medical services and efficient billing system make medical attention flow smoothly. Duxware provides excellent cloud-based health services with high security standards.
Cons
Considering the quality of the platform, it would be advantageous to expand the service to more countries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
More than a year
“Reliable billing software for small to large clincis”
Pros
Transitioning to Duxware for billing streamlined our processes, and correcting patient info and claims is quick and simple.
Cons
While entering patient payments and applying them is straightforward, making changes can be time-consuming and cumbersome due to double-entry accounting.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Not Specified, N/A employees
Less than a year
“We easily used Duxware to bring our revenue cycle management back in house.”
Pros
The software's ease of use, straightforward reports, and exceptional customer service make it a great value for its price.
Cons
The whimsical name and logo might mislead potential customers from fully exploring the serious and robust features of this outstanding product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 1-10 employees
More than a year
“Love Duxware”
Pros
The customer service is excellent.
Cons
I do not have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Medical Practice, 1-10 employees
More than a year
“Beaches Eye Center”
Pros
It is very user-friendly.
Cons
I would like to be able to customize the face sheet, such as adding the PCP name and being able to include medications/allergies under "other changes".
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10