CGM eMDs Reviews

“Save time on charting and billing

Pros

I have been able to save a significant ount of time with the charting and billing process using Optimantra. The software allows for customization, which is particularly beneficial for my Osteopathy practice. The ability to customize the charting templates according to my specific needs has improved efficiency and workflow.

Cons

One drawback is that patients often complain about the length of the health history and review of systems forms, considering them to be too long. Additionally, while having the option for patients to input their credit card information before an appointment is convenient, it requires them to re-enter the information each time they make an appointment. It would be more preferable if the software could save and remember the credit card details for future appointments.

“a flexible and affordable EHR solution

Pros

OptiMantra offers great flexibility and a wide range of features comparable to more expensive Electronic Health Records (EHRs). The software is easy to use for both office staff and practitioners, with little time required for training. The availability of numerous instructional videos aids in utilizing the product effectively. The support provided by the company is helpful and responsive. Migrating from a different EHR system to OptiMantra was a smooth process.

Cons

Occasionally, there are glitches in the software. For instance, when we access the States database for scheduled medications, a new window opens and it can be challenging to navigate back to the script without the window closing.

“A major time-saver

Pros

The price point of Optimantra is excellent, providing great value for the features it offers. The software is incredibly easy to use and set up, making the transition smooth. The support team is helpful in assisting with customization and ensuring the charting meets individual preferences. I particularly appreciate that the software formats the IV osmolarity, eliminating the need for second-guessing.

Cons

So far, I have not encountered any issues or drawbacks with Optimantra. The program has been performing exceptionally well and fulfills my needs.

“Customizable software with top-notch customer support

Pros

I am impressed with the level of customization offered by Optimantra. The ability to create and share templates, as well as use other templates, is a valuable feature. The software simplifies insurance billing and provides an easy-to-use interface for sending and tracking claims. In case of any issues, the knowledge base page provides helpful information, and the customer service team is responsive and quick to find solutions. I appreciate the software's feature that creates a link for easy scheduling on websites and sends reminders via email or text to minimize no-shows.

Cons

I encountered some challenges with payment processing companies integrated with Optimantra. Their customer service and fees were not satisfactory, so I had to opt for a separate card processing software. Additionally, when clients/patients visit the clinic solely for purchasing inventory products, the checkout process could be faster and more streamlined. Creating a superbill each time can be time-consuming, and it would be beneficial to have a more efficient method for handling non-patient transactions.

“Efficient charting designed for acupuncturists

Pros

Optimantra offers specific chart note setups designed for acupuncturists and other integrative doctors. This customization reduces the time required for recording each entry, improving efficiency in patient care. The software's ability to streamline charting processes is highly appreciated.

Cons

It would be beneficial to minimize the number of mouse clicks needed when navigating through superbills and chart notes. Simplifying these processes would make it more easy to use it.

“Patient engagement made easier

Pros

I find the configurability of the intake and charting sections in Optimantra to be a valuable feature. It allows me to customize the software based on the type of patient I am treating. The treatment plans and patient portal enable easy information sharing while ensuring HIPAA compliance. The tasks and CRM functionality help me engage with patients and stay on top of follow-ups.

Cons

As a platform with numerous features, it took me a few days to figure out the optimal setup to suit my practice needs. However, once I familiarized myself with the software, it becomes a powerful tool.

“Versatile and easy implementation

Pros

Implementing Optimantra was a simple process and it proved to be a versatile solution for our multi-faceted clinic. The software covers various aspects of our operations, from basic tasks like charting, booking, and billing to more advanced functionalities such as inventory control and project management. It offers comprehensive customization options and fulfills our diverse clinic needs.

Cons

While the software offers a range of templates for charting, I believe there could be more options, especially for specialized areas like EKGs and vision tests. Additionally, it can be challenging to chart certain functional testing performed in the clinic.

“A customizable and supportive EMR solution

Pros

As an external consultant, I have worked with several practices implementing Optimantra, and its customization capabilities have impressed me. The software allows for individual intakes, charting templates, and email/text templates, as well as flexible calendar configurations. The availability of a helpful template library has been instrumental in helping clinics get started. Optimantras integration with e-prescribing, insurance billing, and various labs facilitates streamlined workflow management and centralized tracking.

Cons

I have not encountered or heard of any major issues with the product. The Optimantra te has been responsive, regularly delivering new features and updates to address any concerns.

“Responsive software thats also user-friendly

Pros

It is highly user-friendly, allowing for plug-and-play functionality. Even individuals without medical knowledge, like my 19-year-old sons, were able to contribute to our business and assist with office work and data entry with minimal guidance. Compared to other EHR software, such as D, Optimantra was significantly easier to use. The software smoothly imported our existing chart information, and we were able to start billing claims within a week. The customer service provided by Optimantra is responsive and helpful, with quick responses to inquiries and a comprehensive self-serve knowledge base.

Cons

It is challenging to find something to dislike about this software. If I had to nitpick, I would mention that the date formats on claims can sometimes be inconsistent, with some using the yyyy/mm/dd format and others using mm/dd/yyyy. However, this may be more related to claim formatting than the software itself. Overall, it is a minor issue, and the software could potentially address it by ensuring consistent formatting.

“Boosted workflow and great customer service

Pros

It has automated our office workflow to a significant extent, allowing us to dedicate more time to patient care and customer service. The support team at Optimantra is highly responsive and readily available through their Feedback and Ticket features.

Cons

I cannot list any cons at this time. We have not faced any issues or drawbacks with Optimantra.

“Packed with features and budget-friendly too

Pros

Optimantra stands out with its wide range of features, including billing, inventory management, and scheduling. Considering the features it offers, the software is reasonably priced compared to similar options in the market. Additionally, the customer service provided by their team is exceptional.

Cons

It would be advantageous to have additional features added to the software to further enhance its capabilities.