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Key Takeaways

Generated from the text of customer reviews

CGM eMDs is a cloud-based EHR and practice management system used primarily by ambulatory care providers, including physicians and front-desk staff across primary care, family medicine, and multi-specialty clinics. Users consistently praise its customizable charting templates and billing efficiency. The most recurring concern is slow lengthy support ticket and intake forms. Recent updates introduce CGM AMBI, an ambient AI tool for real-time clinical documentation.

Our Verdict

CGM eMDs is a reliable option for small to mid-sized ambulatory practices that need a configurable, all-in-one clinical and billing platform. It is best suited for multi-specialty and high-volume settings where workflow customization and coding accuracy are priorities. Pricing is moderate for its category but may feel a bit much for solo or very small practices. Recommended for growing practices with dedicated administrative staff.

eMDs EHR Specifications

  • Appointment Management / Scheduling
  • e-Prescriptions
  • Lab Integrations
  • Patient Portal

eMDs EHR Features

AI-Enabled Clinical Documentation

CGM eMDs features AI-assisted documentation tools that capture and structure clinical information at the point of care. By reducing manual typing and repetitive entry, it helps clinicians focus more on patient interaction while maintaining accurate and complete medical records for each encounter.

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Revenue Cycle Management

The platform connects coding, billing, and administrative tasks to support claims workflows and reimbursement accuracy. It covers both front and back-office operations, helping practices reduce delays and maintain financial visibility across the billing cycle.

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CGM PRESCRIBE ePrescribing System

Prescription management is handled through CGM PRESCRIBE, a Surescripts White Coat Award winner that supports electronic prescribing, medication updates, and prior authorization workflows. It reduces manual steps in prescription handling and maintains coordination between doctors, pharmacies, and patients.

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Patient Engagement Portal

Patients gain secure access to their health records, forms, and communication tools through the integrated portal. It allows providers to share results, send updates, and manage patient communication, reducing administrative workload for clinical staff.

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CGM AMBI Ambient AI

CGM AMBI captures real-time patient-provider conversations and converts them into structured clinical notes. It parses input from doctors, nurses, patients, and family members, then suggests diagnoses, orders, and billing codes — reducing documentation burden during and after consultations.

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Pros And Cons of eMDs EHR

Pros

  • Customizable templates streamline specialty-specific clinical documentation

  • Billing module reduces accounts receivable turnaround significantly

  • Scheduling tools improve front-office productivity and patient flow

  • Chart notes capture structured data, improving accuracy in claims generation and reducing billing errors

Cons

  • Support tickets often go unresolved for weeks or months

  • E-prescribing features have reported failures following software updates

  • Claims processing disruptions reported during and after onboarding

eMDs EHR Reviews

Total 11 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

27%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

K

Kathleen

Medical Practice, 1-10 employees

5.0
June 2023

“Save time on charting and billing”

Pros

I have been able to save a significant ount of time with the charting and billing process using Optimantra. The software allows for customization, which is particularly beneficial for my Osteopathy practice. The ability to customize the charting templates according to my specific needs has improved efficiency and workflow.

Cons

One drawback is that patients often complain about the length of the health history and review of systems forms, considering them to be too long. Additionally, while having the option for patients to input their credit card information before an appointment is convenient, it requires them to re-enter the information each time they make an appointment. It would be more preferable if the software could save and remember the credit card details for future appointments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

N

Nikki

Medical Practice, 1-10 employees

4.0
March 2023

“a flexible and affordable EHR solution”

Pros

OptiMantra offers great flexibility and a wide range of features comparable to more expensive Electronic Health Records (EHRs). The software is easy to use for both office staff and practitioners, with little time required for training. The availability of numerous instructional videos aids in utilizing the product effectively. The support provided by the company is helpful and responsive. Migrating from a different EHR system to OptiMantra was a smooth process.

Cons

Occasionally, there are glitches in the software. For instance, when we access the States database for scheduled medications, a new window opens and it can be challenging to navigate back to the script without the window closing.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

D

Dynae

Hospital & Health Care, 1-10 employees

5.0
November 2022

“A major time-saver”

Pros

The price point of Optimantra is excellent, providing great value for the features it offers. The software is incredibly easy to use and set up, making the transition smooth. The support team is helpful in assisting with customization and ensuring the charting meets individual preferences. I particularly appreciate that the software formats the IV osmolarity, eliminating the need for second-guessing.

Cons

So far, I have not encountered any issues or drawbacks with Optimantra. The program has been performing exceptionally well and fulfills my needs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

Frequently Asked Questions

Does eMDs EHR have a mobile app?

No, CGM eMDs does not offer a fully standalone mobile app, but it provides limited mobile access through supported apps and mobile-compatible features for tasks like scheduling, chart viewing, and messaging.

What other apps does eMDs EHR integrate with?

CGM eMDs supports API-based connectivity, though specific third-party integrations are not publicly listed.

Is eMDs EHR free?

No, CGM eMDs EHR does not offer a free plan. Pricing is based on a per-provider licensing model with optional add-on modules.

How much does eMDs EHR cost?

NueMD EHR typically costs between $150 and $500 per provider per month, depending on practice size, selected modules, and required features. Additional costs such as implementation, training, data migration, and billing add-ons may apply based on setup needs. Request a custom eMDs EHR cost quote to explore pricing options for your practice.

What language does eMDs EHR support?

eMDs EHR supports the English language.

Does eMDs EHR offer an API?

Yes, eMDs EHR provides API access.

Who are the typical users of eMDs EHR?

eMDs EHR is used by ambulatory healthcare providers across a range of specialties and sectors, including primary care, family medicine, OB/GYN, dermatology, cardiology, neurology, and podiatry, as well as community health centers, FQHCs, and multi-specialty clinics.

What level of support does eMDs EHR offer?

eMDs offers various support options, through a US-based customer service team that offers assistance via phone, email, and an online support page for existing customers, along with dedicated sales and technical contact channels.