Hospital & Health Care, 11-50 employees
Less than a year
“It is good only when it works”
Pros
ESO is overall easy to use from an end-user perspective. The integrated suite of products allows employees to access scheduling, ePCR and QM messages with a single login. The data reporting is excellent.
Cons
It's support services have proven inconsistent at best. When issues arise, the handling of tickets by ESO is often at their own pace, sometimes disregarding urgent operational needs for prompt resolution.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 11-50 employees
More than a year
“It's good software, but ridiculously overpriced”
Pros
I find it clean and user friendly. It connects to my cardiac monitor, which makes report generation quick and efficient.
Cons
The company charges for every little thing. They insist on paid training for each additional module, which feels exorbitant. There's no way to avoid it; it's not included in the initial software price.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 51-100 employees
More than a year
“Really simple and helpful”
Pros
We use this software in the ambulance to record patient care information, and its intuitive flow and ease of editing make it the best ePCR software I've used. It simplifies the process and helps ensure everything is recorded accurately and efficiently.
Cons
Our only issue thus far has pertained to sporadic challenges with updating firmware and configuring servers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“It has excellent reporting features”
Pros
For daily field use, this software functions seamlessly and is user-friendly. Our field employees typically have no issues with it. The program makes it easy to reopen or reassign incomplete tickets and offers a clear view for managers to review open tickets for QA purposes. It integrates well with our CAD system. I use the AD-HOC reporting software almost daily and love its functionality.
Cons
As a frequent user of the AD-HOC software I find certain functions, including this one, to be less intuitive. Employees may require specialized training from ESO to effectively navigate these features. Back then , there was an issue where reports would disappear but this appears to have been rectified.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8