eVisit Software Reviews

“Helpful support team”

Pros

One thing that really stands out is how friendly and helpful the customer service team is whenever I need assistance. Setting up appointment schedules is also very simple which makes the whole process much more convenient.

Cons

At times, the patient and I have trouble with privacy or visibility during sessions, where they can hear or see me unexpectedly or the other way around. When that happens, I'm usually not sure how to fix it and end up having to call them instead.

“patient accessibility features”

Pros

Appointments are very accessible for patients. I've been able to meet with people while they're at work, away on vacation and even during their ride home from work.

Cons

It can be pretty confusing for patients who aren't very comfortable with screens or technology. It would also be a lot better if the app worked in any browser instead of being limited to just Chrome or Firefox.

“Scheduling limitations concerns”

Pros

One positive is that the program is HIPPA compliant and the customer support team is friendly and responds quickly whenever issues come up.

Cons

A big problem is that you can only view your schedule when you're sitting in front of a computer. Patients also get dropped from their appointments and overall the system is not very user-friendly.

“user-friendly platform”

Pros

Even clients who aren't very comfortable with technology can use it without much trouble which has been a big plus. The platform feels very user-friendly overall and the tech support has also been excellent for both providers and patients whenever help is needed.

Cons

It still has some important gaps though. There's no EPCS functionality, it doesn't include an EMR feature and there's no way to bill patients for no-shows. Considering how limited the feature set is, the cost also feels pretty high.

“Simple experience”

Pros

Getting started with this product was very simple and using it day to day has been just as easy. Patients also have no trouble figuring it out which makes the whole experience even better. On top of that, the customer service team has been very good whenever needed.

Cons

Honestly, there is not much to complain about. The system does freeze once in a while but it happens rarely and is probably not directly caused by the product itself.