Exym Reviews

Pros

Billing the County has become simple and efficient with the software saving us significant expenses.

Cons

The activity templates limit the flexibility of document creation.

Pros

Exym has proven to be a reliable and stable EHR with minimal disruption to our workflow during the typical workday. Updates and bug fixes are implemented with advance notice minimizing disruption.

Cons

Some features feel cumbersome and not intuitive requiring more training and follow-up with users in our organization.

Pros

Since I started using Exym more often in the last few months, Im still getting used to the system. While most features are easy to use, it can be difficult to find them. However, the Exym Support team is always helpful and responsive when I need help locating a feature.

Cons

Sometimes, it takes a while for my requests to be answered, which is a downside. It would be great if the response time could be faster. As a new user, I find it difficult to understand how notes are connected and how important it is to enter dates correctly in EMRs. This could lead to confusion and frustration when trying to use the system.

Pros

What stands out to me most about this software is its user-friendly interface which makes navigation a breeze. The customization options are also helpful in tailoring the software to my specific needs. Additionally the customer support and integration team are responsive and helpful.

Cons

One potential drawback is the learning curve for staff members who are not familiar with electronic health records systems which can be frustrating and time-consuming especially during the initial implementation phase. However Exym provides training and support to help agencies and staff members get up to speed on the software and over time the learning curve should become less steep.

Pros

I first used Exym at an agency back in 2010 or 2011 and Ive used it at every agency since. What impressed me most initially was how user-friendly it was and the amazing customer service. That hasnt changed. Ive trained many people on Exym and I always reassure them that practically anything can be fixed so they shouldnt be intimidated to explore the system. Everyone who uses it is very happy and catches on quickly. Recently we trained someone to use talk-to-text and it works very well. Exyms longstanding presence in LA County means they have strong relationships and are prepared for changes which is reassuring.

Cons

Theres no such thing as a perfect product and software design has its limitations. Ive always disliked that certain aspects cant be changed because they are programmed for all users.

Pros

I like how Exym customized the usage and flow of the EHR to meet our specific needs during setup. This is in contrast to other EHR systems where you either have to conform your operations to fit their software or it wont function properly. Exym has maintained a high level of flexibility in configuring their system and has always been receptive to our suggestions.

Cons

I believe that there is room for improvement in Exyms reporting system, although I acknowledge that the current reports are still beneficial. I am aware that there are plans to enhance the reporting in the future, and I will amend my review accordingly when these changes are implemented.

Pros

It really helps with time management.

Cons

Im still figuring out the claims management side of it.

Pros

Its easy to use and the support is excellent and reliable.

Cons

Requests take a while to be addressed recently.

Pros

The EXYM support team and customer account representatives are outstanding and very helpful. Theyve provided extra trainings and support especially during staff turnover. The pricing is reasonable for a smaller agency like ours.

Cons

As both a clinical user and supervisor I believe the dashboard and overall user-friendliness could be improved. The number of steps required to complete frequent tasks often slows down operations.

Pros

I find its level of customization quite satisfying.

Cons

This software appears to be tailored specifically for LA County and lacks sufficient support.

Pros

The features are straightforward to utilize with menus designed for user convenience.

Cons

It would be advantageous to automate the medi-Cal eligibility check.

Pros

While still relatively new to Exym Ive been using it more frequently in recent months. Many features are easy to grasp though it takes time to locate them. The Exym Support team promptly attends to my requests for assistance in finding specific features.

Cons

One downside is the delay in response time for requests. It would be fantastic if responses could be generated more promptly. As a new user comprehending how notes are interconnected and sensitive to dates in EMRs can be perplexing leaving me puzzled.

Pros

Exym proves to be user-friendly and serves as a comprehensive solution for both Medical Billing and Medical Records.

Cons

The processing time for voids varies unpredictably ranging from a few days to several months. Improved sorting features would streamline the process of researching claims.

Pros

I worked at an agency in either 2010 or 2011, during which we were one of the first users of Exym in LA County. From then on, I have consistently used Exym in every agency I have worked at. What really stood out to me in the beginning was the ease of use of the system and the excellent customer service provided by Exym. Even now, I still hold those impressions. Having trained countless individuals on Exym, I always assure them that practically any issue that may arise can be resolved, and that they should feel free to navigate the system without hesitation. Users are pleased with using Exym, and they quickly understand how to use it. We have trained someone to use the talk-to-text feature, which has been successful in making note-taking easier for her. Exym has a long history of working in LA County, which has resulted in strong working relationships. This means that when changes are needed, Exym is prepared to make them promptly, ensuring compliance with county and state regulations. Its reassuring to know that we can rely on them for this.

Cons

I believe that every product has its own limitations, including software design. One drawback that I personally dislike is the inability to modify certain features as they have been designed to cater to all users.

Pros

Overall the customer support and communication regarding changes have been commendable. Exym stays abreast of regulatory changes and funder requirements.

Cons

Some workflows lack intuitiveness additional on-demand tutorials and training would be advantageous. I would also appreciate a more effective method for capturing clients enrolled in multiple programs.

Pros

The ability to chart client progress is paramount. Once set up navigation is intuitive and the quality of customer care is exceptional. Whether its creating a help ticket or posting a question in a forum I consistently receive timely feedback.

Cons

Whenever our organization encounters updates or changes we can seek answers which may involve devising a new process or Exym can educate us on better system utilization.

Pros

Its ease of use coupled with helpful customer service makes for a winning combination!

Cons

It can be sluggish and occasionally presents error messages.

Pros

Transitioning from a County system that restricted updates Exym allows us the freedom to customize our templates.

Cons

The system has capabilities beyond my current knowledge. The manual and how-to guides could use some refinement.

Pros

One aspect I appreciate is how they tailored the EHR usage and flow during setup to align with our needs. Unlike other EHR systems where one must conform to their software Exym remains flexible and receptive to suggestions.

Cons

Theres room for improvement in Exyms reporting capabilities. While the current reports are useful I anticipate further enhancements in the future and will update my review accordingly.

Pros

With each discovery of new possibilities and capabilities within our version of EXYM my understanding deepens. As we embrace enhancements like a client portal electronic signature and Zoom integration the programs value continues to grow.

Cons

Initially it took me some time to familiarize myself with finding certain areas and reports. Ive since become accustomed to the terminology used but it was frustrating at the outset.