“Simple enough for almost anyone”

Pros

The interface is simple so just about anyone can pick it up and use it without much trouble.

Cons

Every now and then a bug would cause it to shut down but it usually came back up pretty fast.

“easy check-in and note writing”

Pros

Check-in is simple, note writing is quick and the whole EMR feels simple and very user friendly.

Cons

At times I wish the evaluation template were set up a little differently.

“Flexible scheduling and quick changes”

Pros

The scheduling feature has been really helpful and moving appointments around when needed is simple and convenient.

Cons

It doesn't feel very ABA-friendly and the short-term objectives don't carry over into the long-term objectives as they should.

“a bit limited!”

Pros

One thing that has really been useful is the pull forward feature.

Cons

A downside for me is that the calendar colors can't be customized.

“Helpful support and simple charting”

Pros

Getting started with Fusion was very simple since the medical documentation system is simple to use. When I needed help with my password at the beginning, the support team was excellent and handled it really well.

Cons

One thing that would make it better is having the calendar change the visit color once a note has been completed.

“Clear scheduling view”

Pros

Fusion stands out for how simple it is to understand the scheduling layout. It makes interpreting appointments and the calendar very simple.

Cons

The part I liked least about it was that it logs me out pretty often which can be frustrating.

“Quick patient document access”

Pros

Having patient documents readily available is one of the best parts of using it.

Cons

There is a navigation problem though: when I hover over a patient's appointment to check them in or update their status, it often doesn't stay hovered and ends up making me click a different appointment.

“Better notes and workflow”

Pros

It has really helped organize our therapeutic activities which makes writing notes much more manageable.

Cons

The ability to build custom templates for our more detailed evaluations is missing.

“Organized and easy workflow”

Pros

Getting around the system feels very user friendly and entering data or information is simple because everything is laid out in a really organized way.

Cons

It would be even more useful with additional drop-down options or an AI feature that could summarize the information and descriptions entered into the system.

“well organized and welcoming”

Pros

The way everything is organized really helps especially when you're new and still learning where things are.

Cons

I think if there were an orientation video that walked through the layout and showed where to find things it would be better.

“Awesome pull-forward feature”

Pros

The system feels very user friendly, it's simple to navigate and the pull-forward feature is especially helpful.

Cons

I can't view a patient's chart information at the same time while working on a document for that patient.

“Quick to learn”

Pros

The simple features make it really helpful when moving from one client to another and it doesn't take long to learn.

Cons

Communication between patients and clinicians is somewhat limited.

“Happy with everything”

Pros

Scheduling appointments is simple and making changes to the calendar when needed is just as convenient.

Cons

Honestly, I can't think of any downsides. I've been happy with everything it provides.

“comprehensive system”

Pros

The system feels pretty comprehensive and it's really helpful that I can customize my evaluations by adding or removing sections as needed.

Cons

Every now and then, the calendar gives me trouble and switches into a mode that makes it difficult to get to client records. The selection of formal evaluations also feels somewhat limited although that may be more related to the needs of my specific clinic.

“It's simplicity stands out”

Pros

Using it feels very simple and that simplicity is easily my favorite thing about it.

Cons

At times, certain items like documents do not open when they should.

“great ease of use”

Pros

The software is simple to handle and getting familiar with it doesn't take long.

Cons

the option to make changes to paperwork after it has been completed would be nice.

“Well-structured interface”

Pros

Right from the start the interface felt very well organized. It made the system simple to navigate and helped me learn how to use it very quickly.

Cons

two people can't work on the same document at the same time which can be inconvenient.

“Organized calendar but too many clicks”

Pros

It is simple to navigate and simple to use. The SOAP note layout works well and the scheduling/calendar setup is arranged in a way that feels clear and organized.

Cons

There are far too many unnecessary clicks. For instance, when entering goal data, you have to click into the section before you can type anything and if you select the last goal, the page jumps back to the top so you have to scroll all the way down again. It would make much more sense to just enter the data directly. In progress notes, it would also help to view scheduled appointments right there for attendance calculations instead of closing the note and going back to the patient profile to check sessions. Even better having it calculate attendance automatically for a selected date range would save time. Overall, the system starts to feel repetitive in longer documentation like evaluations, reassessments and progress notes although it still works fairly well for everyday daily documentation.

“annoying limitations”

Pros

The report design looks fantastic and the documentation setup makes charting fast and simple. Fusion is clearly built to help users get notes done quickly which is something I really appreciate.

Cons

At the same time the system seems very complex in practice. Tasks that should be simple often are not. One example was when we added a new office location and tried to apply that location to existing clients who were already scheduled in a series. Their re-evaluations had been pre-scheduled as part of that series and once we changed the location, those re-evaluations were deleted. Problems like that should not be happening and they make the platform really frustrating to use. Another major issue is that it does not allow integration with other software. We wanted to connect it with TimeTap as part of a broader patient-experience and scheduling workflow but Fusion would not support that integration. Because of that, we have even discussed switching EMRs. It honestly feels like those restrictions exist to push users into paying for those features only through it and that leaves clients feeling boxed in and unnecessarily limited. They really should allow outside APIs that can improve workflow, even when those tools come from other companies. I do not think that would drive customers away, if anything, it would probably make them value it more. On top of that the billing side is very difficult to work with. It would help a lot if they worked with experienced billers to make it more user friendly. I even had one biller refuse to work with me because I was using Fusion.

“effortless reporting customization”

Pros

Its wide range of report customization options has been incredibly helpful.

Cons

It's disappointing how many new feature releases seem to ignore the suggestions and feedback shared on the Fusion Help site which makes the experience pretty frustrating and leaves it feeling like user ideas are being overlooked on purpose. On top of that a lot of the features that eventually do get added come at an extra cost, even though we're already paying premium pricing for Fusion EMR.