HHAeXchange Reviews

“Billing and payroll management”

Pros

Everything about this product has been simple to work with especially the billing components and payroll. Overall, it's very user-friendly and I honestly don't have any complaints.

Cons

At the moment, I haven't run into any real issues with the system. The only thing I'd like is the ability to edit client details like phone numbers or addresses while making notes since those updates don't always get completed otherwise.

“Problematic time format issues”

Pros

Honestly, there isn't really anything I'd call a positive here, it's more a matter of learning how the system works and adjusting to it. It's much less easy than it seems and there are a lot of moving parts that all have to be set up perfectly before anything functions the way it should. Even after using this platform for two years some things still aren't working correctly. On top of that, instead of only using Promise to review and bill, we now have to rely on three different software programs and most of the time they don't communicate properly with each other. That creates problems with getting paid and with other functions too, like clocking in and out. Those records still aren't transferring from my ClearCare system and we've already been trying to fix it for more than two weeks with no result. It's still not working the way it was supposed to.

Cons

Military time format has been a real problem and getting used to it has ended up costing me a lot of money.

“Easy navigation experience”

Pros

Getting around this software feels very easy and moving from one page to another is simple. Running reports is also very convenient and doesn't take much effort.

Cons

At times, the system can be quite slow especially during busy periods when it starts to lag. I'm also not a fan of how quickly it logs you out.

“Quick access tools”

Pros

Very user-friendly and simple to navigate, with quick and convenient access whenever I need it.

Cons

Only frustrating part is when the system crashes or logs me out while I'm in the middle of working on a report.

“Employee dashboard portal”

Pros

The dashboard has been a big help when it comes to keeping track of our employees.

Cons

The downside is that whenever the website goes down, we lose access to all the information we need.

“Daily operations management”

Pros

Handling day-to-day work is much more manageable with this. The training phase can be a bit challenging when you're trying to understand the system and everything it can do but once you get past that, it's very user-friendly overall.

Cons

Getting familiar with any system takes time and since the product is still being developed and updated regularly, there are quite a few hiccups that could definitely be improved over time.

“GPS tracking capabilities”

Pros

Having the GPS tracker along with the option for our DCWs to enter notes directly in the app has been really useful.

Cons

Phone numbers and addresses are not updated quickly enough which affects GPS tracking when using the app.

“Responsive chat support service”

Pros

Getting around the software is easy and whenever questions come up, the online chat responds fast and is convenient to use.

Cons

The only thing I don't care for is the occasional lag. It doesn't happen often but when it does, it's really frustrating.

“Continuous improvements updates”

Pros

Using the software feels easy and the features keep changing and improving over time.

Cons

Customer service can be unhelpful at times and getting a response can sometimes take far too long.